The Global Small Business Blog

MAY 23, 2024

©iStock/Jacob Wackerhausen The long-term risks and benefits of AI will quite likely impact people all around the world, and they will pose unique challenges that observers cannot yet understand. But there is significant reason to think that humanity will be better off in the future if stakeholders work to get AI governance right today. For those in the Global Minority who are genuinely interested in arriving at a convergence on trust with the Global Majority, one of the most powerfully obvious y

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Government 246

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. Customer Relationship Management solutions have helped many businesses grow by building a solid CRM infrastructure that allows you to generate qualified leads, manage your contacts, and provide your customers with unparalleled after-hours calling services.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

IBM Business Partners

MAY 23, 2024

Data is the lifeblood of every organization. As your organization’s data footprint expands across the clouds and between your own business lines to drive value, it is essential to secure data at all stages of the cloud adoption and throughout the data lifecycle. While there are different mechanisms available to encrypt data throughout its lifecycle ( in transit , at rest and in use ), application-level encryption (ALE) provides an additional layer of protection by encrypting data at its so

Cybersecurity 88

Cybersecurity Administrative Efficiency Sourcing 88

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.

Customer Service 130

Customer Service Service Call Center Administrative 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent.

BPO 64

BPO Regulations Sales Outsourcing 64

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

Streamline Operations 64

Streamline Operations Insurance Out-Tasking Engineering 64

Microsourcing

MAY 23, 2024

The infamous peak seasons for accountants. You know, those times of the year when coffee becomes your best friend and the office practically turns into your second home. It’s no secret that during these seasons, workloads can get pretty intense: a whopping 39% of accounting employees clock in over 60 hours a week during crunch time, and 22% even surpass the 70-hour mark 1.

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Accounting Finance 52

Zinnov

MAY 23, 2024

Microsoft CEO Satya Nadella offered a glimpse into his plan for how the company will bring AI to everyone via its Copilot stack on its Azure cloud platform, keynoting the company’s 14th edition of its annual developer conference, Build, on May 21.

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Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands. As a result, VMS technology providers are developing capabilities to meet clients’ unique requirements and comprehensively address end-to-end Contingent Workforce Management (CWM) needs

Management 52

Management Sourcing Analytics Insurance 52

Go4Customer

MAY 23, 2024

The Indian healthcare BPO sector has been growing at an impressive rate of 15% per annum over the past decade and is a potential destination for multinational corporations to outsource their healthcare operations to reduce costs. With changes in the healthcare sector persistently occurring, the relevance of outsourcing healthcare services is increasingly evident.

Healthcare 40

Healthcare BPO Reduced Costs Outsourcing 40

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring