Sat.Jun 08, 2024 - Fri.Jun 14, 2024

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Tapping Into the Global Talent Goldmine with Fritz Hesse

Zinnov

In this episode of the Zinnov Podcast: Decoding Private Equity series, host Amita Goyal sits down with Fritz Hesse, the Chief Technology Officer who has driven innovation at Private Equity-owned companies like Riskonnect and Bazaarvoice. With over 25 years at the forefront of leading software teams across industries, Fritz Hesse’s tenure at the helm of Private Equity portfolio companies like Riskonnect and Bazaarvoice offers a rare insider’s perspective.

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Supporting Women in Tech Across the Globe

The Global Small Business Blog

©iStock/gorodenkoff Women in Tech® Global is built on four foundational pillars: education, business, digital inclusion, and advocacy. This came about by challenges women face in the tech industry, Its mission is to create a strong, supportive network for women in technology, while also implementing practical programs that empower women to succeed in the tech industry.

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Flex to Impress: Scaling Customer Experience Through Adaptability

Raya Contact Center

Customer demands are ever-changing and so is the market landscape. So, agility and proactivity are the only ways to succeed. The type of technology or number of workforce can change dramatically and in short periods of time. Companies that prioritize CX not only foster customer loyalty but also gain a competitive edge. As businesses grow, however, scaling customer experience can present significant challenges.

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Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries | Webinar

Everest Group

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. Fundamental shifts are developing, brought on by the evolving role of captives, changes in talent management strategies, and new approaches to data exchange/management, wh

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Navigating Current Business Process Automation Trends

Metasource

Are you trying to keep up with technology’s rapid rate of change, so your business can maintain a competitive edge? You’re not alone. Organizations of all sizes face similar challenges – especially when it comes to business process automation (BPA). BPA technology enables companies to achieve the operational advantages they need to simultaneously scale growth and increase cost savings.

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Winning New Exports

The Global Small Business Blog

©iStock/Alberto Marrupe Gutierrez Whether you are based in Ireland or the United States, winning new exports comes in handy for newfound growth at your business. In this case, the Going for Growth program, which Enterprise Ireland and KPMG support, is designed to help female entrepreneurs achieve their growth ambitions by growing their sales, creating additional employment, and winning new exports.

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The Competitive Edge: How AI Data Propels CIOs and CTOs to the Forefront

Amzur

Welcome to the digital age, where data is not just a resource, but a game-changing factor in strategic decision-making. For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.

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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. Strategies and structures crucial for your success earlier are no longer viable.

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Transforming Anonymous Global Users into Loyal Customers

The Global Small Business Blog

©iStock/aelitta To grow in new territories, businesses must build faith with new target audiences. Trust signals are key to transforming anonymous global users into loyal customers. When a business is ready to expand internationally, establishing reputable online security is vital. Users want to know that all their data, especially financial data, is effectively protected online.

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Time for the Children Gala in Detroit: Making a Difference with Friends of the Children

Perficient Digital Transformation

It is an honor and privilege to impact another person and make their lives better with more opportunities, and the Time for the Children Event Gala in Detroit is one of the greatest examples. I was able to attend this event last week with my colleagues and support an organization called Friends of the Children which is making generational impacts with at-risk children in the city.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Harnessing Emerging Technology to Unleash Enterprise Cost Optimization | LinkedIn Live

Everest Group

LinkedIn Live Harnessing Emerging Technology to Unleash Enterprise Cost Optimization June 20, 2024 8:00 AM PT | 11 AM ET Mayank Maria , Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations.

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T-Mobile unlocks marketing efficiency with Adobe Workfront

IBM Business Partners

With 109 million customers and counting, “uncarrier” T-Mobile is one of the top mobile communications providers in the U.S. The company always puts the customer first, which it achieves by delivering the right experiences and content to the right customers at the right time. But with different sub-brands and business units, T-Mobile’s marketing and content workflows were complex—and often inefficient and disconnected.

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Today in Global Small Business: FedEx Awards More than $230,000 to 10 Small Businesses

The Global Small Business Blog

©iStock/Olivier Le Moal What's affecting me, my clients, my colleagues and other global small business owners: FedEx boosts 10 small businesses with award dollars. Global e-commerce revenue to hit record-breaking $3.64T in 2024. How to drop ship on Shopify. Quote of the week: "If you really look closely, most overnight successes took a long time." – Steve Jobs How to master international payments (sponsored content).

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Celebrating Pride Across the World: A Reflection on the 10 10 10s Event

Perficient Digital Transformation

In many places around the world, June is considered Pride Month. We kicked off Pride Month by celebrating the launch of PRISM, Perficient’s newest ERG dedicated to creating safe spaces for understanding, education, and culture focused on respect, recognition, and learning for the LGBT+ community and allies. PRIDE Month Realness For our first event, we proudly launched our inaugural Perficient Ball, “10 10 10 ‘ s – Celebrating Pride Across the World.” This event was an epic

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Cognizant’s Acquisition of Belcan – An Engineering Services Leaderboard Shake-up | Blog

Everest Group

Cognizant’s acquisition of Belcan for US$1.3 billion marks a significant expansion in its engineering services portfolio. This strategic move enhances Cognizant’s capabilities, positioning the company closer to the top-tier engineering service providers. Reach out to us directly to discuss this topic further. Cognizant recently announced the acquisition of Belcan, a portfolio company of AE Industrial Partners, for a total enterprise value of US$1.3 billion.

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Improving Operational Efficiency: Don't Look Past the Obvious

Aspirant

With the phrenetic pace of today’s business environment, and in the face of near constant pressure to streamline, optimize, and simplify, we often see operations managers jumping too quickly to external solutions to provide a ‘quick fix’: the reporting application that will easily assimilate all of your operational data into amazing reports and visuals, or the enterprise resource planning software that promises to automate all of your manual work.

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Adult on a Bicycle

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "Every time I see an adult on a bicycle, I no longer despair for the future of the human race." – H. G.

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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

Intelligent Sourcing

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

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New Report from 3,500+ Employers Confirms Retention is a Top HR Priority in 2024

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

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Mastering budget control in the age of AI: Leveraging on-premises and cloud XaaS for success 

IBM Business Partners

As organizations strive to harness the power of AI while controlling costs, leveraging anything as a service (XaaS) models emerges as a strategic approach. In this blog, we’ll explore how businesses can use both on-premises and cloud XaaS to control budgets in the age of AI, driving financial sustainability without compromising on technological advancement.

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IT firms acquire niche players in ER&D to generate new revenue streams

Zinnov

Information technology (IT) services companies are increasingly acquiring niche players, mostly in engineering research & development (ER&D), as it is a high-growth sector offering opportunities to generate new revenue streams.

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3 PIM Analytics Tools to Drive More Sales

Perficient Digital Transformation

Importance of Product Data in Driving Sales When you don’t have a storefront and a salesperson to do the talking, your product content has to be rich. So, your task is to reduce the uncertainty as much as possible. Remember, customers won’t always buy the better product; they prefer the product they better understand and can find. PIM Analytics can be important tool in your toolkit to make sure your product content is working as intended.

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What is International Employment Law and Why is it Important?

Globalization Partners

As you expand across borders and boundaries, understanding international employment law can help your business succeed. Let’s explore what employment law is, and how to build your everywhere workforce quickly and compliantly.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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5 SLA metrics you should be monitoring

IBM Business Partners

In business and beyond, communication is king. Successful service level agreements (SLAs) operate on this principle, laying the foundation for successful provider-customer relationships. A service level agreement (SLA) is a key component of technology vendor contracts that describes the terms of service between a service provider and a customer. SLAs describe the level of performance to be expected, how performance will be measured and repercussions if levels are not met.

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Benefits and Challenges of Global Immigration

Global Expansion

Global immigration has helped countries foster an inclusive environment of innovation, wealth, job creation, and globalization. It has shaped societies with a blend of different cultures, a skilled workforce, and economic prosperity.

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Usability and Experience (UX) in Universal Design Series: Impact on Diverse User Groups – 5

Perficient Digital Transformation

Embracing Diversity: The Impact of Usability and UX on Diverse User Groups In this installment of our Usability and Experience (UX) in Universal Design series, we will explore the profound impact that usability and UX principles have on diverse user groups. Universal Design aims to create products, environments, and systems that are accessible and inclusive for everyone, regardless of their abilities, age, cultural background, or cognitive differences.

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Before You Expand Your U.S. Manufacturing Operation, Make Sure to Consider Mexico

Ivemsa

Thanks to the Infrastructure Investment and Jobs Act (IIJA), Inflation Reduction Act (IRA), and CHIPS and Science Act, construction for U.S. manufacturing is growing. On average, manufacturing companies spent USD 16.2 billion a month building new production facilities in 2023, which more than doubled the spending from the previous year. This effort has been an important step in the overarching goal of reshoring production to North America.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.

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Marketplace unlocks $1.6 million in new revenue with on demand sales agents

Influx

Summary A leading US-based industrial firm hired Influx in July 2022 to help them grow their two-sided marketplace. They needed to sign up more vendors, and close more sales from customers. The on demand Influx sales team consisted of 10 sales reps, locking in growth. The fully-managed solution (training, upskilling & QA) closed $1.6 million in new revenue in five months.

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How Outsourcing is Enhancing Telehealth Services

NoonDalton

If given the option, many of us would prefer to live in a world that never experienced COVID-19—a world without over 7 million deaths from the disease, without the severe economic and mental health crises it triggered. The pandemic’s impact was profound, especially on the healthcare sector. Yet, one of the few positive developments from this period has been the surge in telehealth services.

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Usability and Experience (UX) in Universal Design Series: Challenges and Opportunities – 4

Perficient Digital Transformation

Overcoming Barriers: Challenges and Opportunities in Usability and UX for Universal Design In our fourth installment of the Usability and Experience (UX) in Universal Design series, we will address the challenges and opportunities in implementing usability and UX principles. Understanding these challenges helps identify barriers that can hinder inclusive design, while recognizing opportunities fosters innovation and promotes best practices.

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Conversations with Leaders – Episode 10 | LinkedIn Live

Everest Group

LINKEDIN LIVE Conversations with leaders | a linkedin live series | edisode 10 June 12, 2024 | 8:30 a.m. CDT | 9:30 a.m. EDT | 2:30 p.m. BST | 7:00 p.m. IST The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. To be successful in integrating GBS within the enterprise, teams must create measurable value, align with the corporate vision, and be able to adapt to enterprise requirements.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr