Sat.Jun 08, 2024 - Fri.Jun 14, 2024

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Tapping Into the Global Talent Goldmine with Fritz Hesse

Zinnov

In this episode of the Zinnov Podcast: Decoding Private Equity series, host Amita Goyal sits down with Fritz Hesse, the Chief Technology Officer who has driven innovation at Private Equity-owned companies like Riskonnect and Bazaarvoice. With over 25 years at the forefront of leading software teams across industries, Fritz Hesse’s tenure at the helm of Private Equity portfolio companies like Riskonnect and Bazaarvoice offers a rare insider’s perspective.

Sales 52
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Supporting Women in Tech Across the Globe

The Global Small Business Blog

©iStock/gorodenkoff Women in Tech® Global is built on four foundational pillars: education, business, digital inclusion, and advocacy. This came about by challenges women face in the tech industry, Its mission is to create a strong, supportive network for women in technology, while also implementing practical programs that empower women to succeed in the tech industry.

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Flex to Impress: Scaling Customer Experience Through Adaptability

Raya Contact Center

Customer demands are ever-changing and so is the market landscape. So, agility and proactivity are the only ways to succeed. The type of technology or number of workforce can change dramatically and in short periods of time. Companies that prioritize CX not only foster customer loyalty but also gain a competitive edge. As businesses grow, however, scaling customer experience can present significant challenges.

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Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries | Webinar

Everest Group

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. Fundamental shifts are developing, brought on by the evolving role of captives, changes in talent management strategies, and new approaches to data exchange/management, wh

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Navigating Current Business Process Automation Trends

Metasource

Are you trying to keep up with technology’s rapid rate of change, so your business can maintain a competitive edge? You’re not alone. Organizations of all sizes face similar challenges – especially when it comes to business process automation (BPA). BPA technology enables companies to achieve the operational advantages they need to simultaneously scale growth and increase cost savings.

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Winning New Exports

The Global Small Business Blog

©iStock/Alberto Marrupe Gutierrez Whether you are based in Ireland or the United States, winning new exports comes in handy for newfound growth at your business. In this case, the Going for Growth program, which Enterprise Ireland and KPMG support, is designed to help female entrepreneurs achieve their growth ambitions by growing their sales, creating additional employment, and winning new exports.

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More Trending

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How Big Will Be The CRM Market In 2025?

31 West

Customer-focused marketing isn’t a new trend. In the 1960s, Lester Wunderman launched the term “customer-centric,” which turned people’s focus from mass media advertising to personalized campaigns. Customer relationship management is a practice that has not only withstood the test of time since the 1960s but has also transformed how businesses like out-of-hours call center companies, operate.

Marketing 130
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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. Strategies and structures crucial for your success earlier are no longer viable.

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Transforming Anonymous Global Users into Loyal Customers

The Global Small Business Blog

©iStock/aelitta To grow in new territories, businesses must build faith with new target audiences. Trust signals are key to transforming anonymous global users into loyal customers. When a business is ready to expand internationally, establishing reputable online security is vital. Users want to know that all their data, especially financial data, is effectively protected online.

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The Competitive Edge: How AI Data Propels CIOs and CTOs to the Forefront

Amzur

Welcome to the digital age, where data is not just a resource, but a game-changing factor in strategic decision-making. For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Compare Freshdesk Vs. Zendesk Vs. Zoho In 2024

31 West

Have you ever encountered days when your inbox was flooded with hundreds of unread and unresolved messages? This is common for businesses in the IT industry. If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. The saying “A customer is a King” applies to all sizes and types of businesses.

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Harnessing Emerging Technology to Unleash Enterprise Cost Optimization | LinkedIn Live

Everest Group

LinkedIn Live Harnessing Emerging Technology to Unleash Enterprise Cost Optimization June 20, 2024 8:00 AM PT | 11 AM ET Mayank Maria , Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations.

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Today in Global Small Business: FedEx Awards More than $230,000 to 10 Small Businesses

The Global Small Business Blog

©iStock/Olivier Le Moal What's affecting me, my clients, my colleagues and other global small business owners: FedEx boosts 10 small businesses with award dollars. Global e-commerce revenue to hit record-breaking $3.64T in 2024. How to drop ship on Shopify. Quote of the week: "If you really look closely, most overnight successes took a long time." – Steve Jobs How to master international payments (sponsored content).

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Time for the Children Gala in Detroit: Making a Difference with Friends of the Children

Perficient Digital Transformation

It is an honor and privilege to impact another person and make their lives better with more opportunities, and the Time for the Children Event Gala in Detroit is one of the greatest examples. I was able to attend this event last week with my colleagues and support an organization called Friends of the Children which is making generational impacts with at-risk children in the city.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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An Introduction to the World of Codeless Apps, with Andrew Sullivan of Unqork

3Pillar Global

Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play. 3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode of The Innovation Engine and talks with Andrew Sullivan, Industry Partner at Unqork.

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Cognizant’s Acquisition of Belcan – An Engineering Services Leaderboard Shake-up | Blog

Everest Group

Cognizant’s acquisition of Belcan for US$1.3 billion marks a significant expansion in its engineering services portfolio. This strategic move enhances Cognizant’s capabilities, positioning the company closer to the top-tier engineering service providers. Reach out to us directly to discuss this topic further. Cognizant recently announced the acquisition of Belcan, a portfolio company of AE Industrial Partners, for a total enterprise value of US$1.3 billion.

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Adult on a Bicycle

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. "Every time I see an adult on a bicycle, I no longer despair for the future of the human race." – H. G.

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Celebrating Pride Across the World: A Reflection on the 10 10 10s Event

Perficient Digital Transformation

In many places around the world, June is considered Pride Month. We kicked off Pride Month by celebrating the launch of PRISM, Perficient’s newest ERG dedicated to creating safe spaces for understanding, education, and culture focused on respect, recognition, and learning for the LGBT+ community and allies. PRIDE Month Realness For our first event, we proudly launched our inaugural Perficient Ball, “10 10 10 ‘ s – Celebrating Pride Across the World.” This event was an epic

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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T-Mobile unlocks marketing efficiency with Adobe Workfront

IBM Business Partners

With 109 million customers and counting, “uncarrier” T-Mobile is one of the top mobile communications providers in the U.S. The company always puts the customer first, which it achieves by delivering the right experiences and content to the right customers at the right time. But with different sub-brands and business units, T-Mobile’s marketing and content workflows were complex—and often inefficient and disconnected.

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Improving Operational Efficiency: Don't Look Past the Obvious

Aspirant

With the phrenetic pace of today’s business environment, and in the face of near constant pressure to streamline, optimize, and simplify, we often see operations managers jumping too quickly to external solutions to provide a ‘quick fix’: the reporting application that will easily assimilate all of your operational data into amazing reports and visuals, or the enterprise resource planning software that promises to automate all of your manual work.

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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

Intelligent Sourcing

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

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IT firms acquire niche players in ER&D to generate new revenue streams

Zinnov

Information technology (IT) services companies are increasingly acquiring niche players, mostly in engineering research & development (ER&D), as it is a high-growth sector offering opportunities to generate new revenue streams.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Mastering budget control in the age of AI: Leveraging on-premises and cloud XaaS for success 

IBM Business Partners

As organizations strive to harness the power of AI while controlling costs, leveraging anything as a service (XaaS) models emerges as a strategic approach. In this blog, we’ll explore how businesses can use both on-premises and cloud XaaS to control budgets in the age of AI, driving financial sustainability without compromising on technological advancement.

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3 PIM Analytics Tools to Drive More Sales

Perficient Digital Transformation

Importance of Product Data in Driving Sales When you don’t have a storefront and a salesperson to do the talking, your product content has to be rich. So, your task is to reduce the uncertainty as much as possible. Remember, customers won’t always buy the better product; they prefer the product they better understand and can find. PIM Analytics can be important tool in your toolkit to make sure your product content is working as intended.

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Benefits and Challenges of Global Immigration

Global Expansion

Global immigration has helped countries foster an inclusive environment of innovation, wealth, job creation, and globalization. It has shaped societies with a blend of different cultures, a skilled workforce, and economic prosperity.

Jobbing 52
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Before You Expand Your U.S. Manufacturing Operation, Make Sure to Consider Mexico

Ivemsa

Thanks to the Infrastructure Investment and Jobs Act (IIJA), Inflation Reduction Act (IRA), and CHIPS and Science Act, construction for U.S. manufacturing is growing. On average, manufacturing companies spent USD 16.2 billion a month building new production facilities in 2023, which more than doubled the spending from the previous year. This effort has been an important step in the overarching goal of reshoring production to North America.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Marketplace unlocks $1.6 million in new revenue with on demand sales agents

Influx

Summary A leading US-based industrial firm hired Influx in July 2022 to help them grow their two-sided marketplace. They needed to sign up more vendors, and close more sales from customers. The on demand Influx sales team consisted of 10 sales reps, locking in growth. The fully-managed solution (training, upskilling & QA) closed $1.6 million in new revenue in five months.

Sales 52
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Usability and Experience (UX) in Universal Design Series: Impact on Diverse User Groups – 5

Perficient Digital Transformation

Embracing Diversity: The Impact of Usability and UX on Diverse User Groups In this installment of our Usability and Experience (UX) in Universal Design series, we will explore the profound impact that usability and UX principles have on diverse user groups. Universal Design aims to create products, environments, and systems that are accessible and inclusive for everyone, regardless of their abilities, age, cultural background, or cognitive differences.

Design 52
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5 SLA metrics you should be monitoring

IBM Business Partners

In business and beyond, communication is king. Successful service level agreements (SLAs) operate on this principle, laying the foundation for successful provider-customer relationships. A service level agreement (SLA) is a key component of technology vendor contracts that describes the terms of service between a service provider and a customer. SLAs describe the level of performance to be expected, how performance will be measured and repercussions if levels are not met.

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How Outsourcing is Enhancing Telehealth Services

NoonDalton

If given the option, many of us would prefer to live in a world that never experienced COVID-19—a world without over 7 million deaths from the disease, without the severe economic and mental health crises it triggered. The pandemic’s impact was profound, especially on the healthcare sector. Yet, one of the few positive developments from this period has been the surge in telehealth services.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.