Sat.May 25, 2024 - Fri.May 31, 2024

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Risks Confronting the Global Economy in 2024

The Global Small Business Blog

©iStock/libre de droit Last year, the global economy defied expectations in potentially history-making ways. Amid wretched conditions—wars, surging inflation, and the biggest interest-rate surge in 40 years—the global economy did not suffer a significant downturn. It merely slowed. This was an unfamiliar plot line: It implies the world economy has grown more resilient in ways we might not yet fully understand.

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The Impact of AI: Pros, Cons, and Future.

Redial

Artificial Intelligence (AI) is revolutionizing the outsourcing and Business Process Outsourcing (BPO) industries, offering numerous benefits while also posing certain challenges. Here’s a look at the impact in the world, advantages, and potential drawbacks, along with what we can expect in the coming years. The Impact of AI AI is everywhere—from virtual assistants like Siri and Alexa to more advanced applications in healthcare, finance, and education.

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Why Multilingual Call Center Services Are Crucial for Global Automotive Brands?

Go4Customer

As it has been noted, currently, around 70 million cars are manufactured globally annually, proving the vastness of the industry?s presence and influence on an international level. Hence in this highly competitive carrier sector, customer service remains one of the most important strategies that determine customer loyalty, customer satisfaction and place in the market.

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79% of Executives Attend Global Events to Learn from Real Case Studies, 55% Also Cite Networking with Peers—Everest Group

Everest Group

‘Everest Group Engage’ will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Keep Doing What You Are Doing But Take It Global

The Global Small Business Blog

©iStock/Tech Tungateja “Keep doing what you’re doing,” First Lady Michelle Obama said at George Washington's Commencement on the National Mall some time ago. “ Just take it global.” The GW Global Forum , which began with a video that included a clip from the First Lady’s commencement address, did precisely that—examining a global perspective on a variety of topics, including the financial crisis and women’s issues.

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Your Idea Factory – Quality Innovation from Quantity

Perficient Digital Transformation

Quality innovation is not for the weak at heart! Innovation myths may have you thinking it is for the lucky or the extremely talented – that’s not true. Pablo Picasso said, “Inspiration exists, but it has to find you working.” Thomas Edison quipped, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” In this blog post, I want to focus on a different quote with the same intent.

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From Roman Tax Collectors to Global Business Partners: A History of Outsourcing

Premier BPO

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it involved basic tasks but has evolved into a complex strategy integral to modern business operations, including Business Process Outsourcing (BPO), which encompasses contact centers and back-office functions. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations.

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Today in Global Small Business: Remember and Honor

The Global Small Business Blog

©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.

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Perficient @ The 2024 Michigan Kidney Walk

Perficient Digital Transformation

On Sunday, May 19th, 2024, 21 individuals consisting of Perficient employees and their family members, participated in the 2024 Michigan Kidney Walk at the Detroit Zoo. This annual event aims to raise funds for the National Kidney Foundation, an organization that provides critical support to those affected by kidney disease. A Tradition of Giving This year marked our third consecutive participation in the Kidney Walk.

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The ultimate guide to building a dedicated development team

The Scalers

If you’re a CTO, VP of Engineering, or other IT decision-maker, considering setting up a dedicated development team, you’re in the right place. In this article, we’ll help you not only work out if it’s the right path for your company but also how to set one up. We’ve even dropped in some tips on how to manage your team once it’s in place, drawn from what we’ve learned from building more than 80 teams over 10 years and honing our unique model What is a dedicated development team?

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Bonded in Valor, Sacrifice and Remembrance on Memorial Day

Eclaro

The sun lowers itself in the sky, casting a light that can only be described as ethereal. There’s a slight breeze blowing, yet somehow everything feels perfectly still. The reverential quiet on this Philippines plateau is tangible, notable in contrast with the endless hustle and metropolitan hum of the city so close by.

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When Your Home Market Weakens, Expand Overseas

The Global Small Business Blog

©iStock/Picsfive In an interview with the Financial Times , chief financial officer Eason Zhang said low-cost China-based retailer Miniso plans to open roughly 400 stores in China, but this year would be the first since at least 2019 that most of its new outlets were outside the country. Minis will shift its focus of rapid expansion away from a domestic market – China – plagued by weak consumption.

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Health Insurer Trends to Watch at AHIP 2024

Perficient Digital Transformation

Health insurers from every corner of the country are set to assemble in Las Vegas for the 2024 AHIP conference —and here at Perficient, we’re excited to have two of our colleagues attending as well. At AHIP 2024, thought leaders will address some of the industry’s most pressing questions, and the conference will feature educational sessions, Q&As, and networking opportunities.

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Data protection strategy: Key components and best practices

IBM Business Partners

Virtually every organization recognizes the power of data to enhance customer and employee experiences and drive better business decisions. Yet, as data becomes more valuable, it’s also becoming harder to protect. Companies continue to create more attack surfaces with hybrid models, scattering critical data across cloud, third-party and on-premises locations, while threat actors constantly devise new and creative ways to exploit vulnerabilities.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Adobe Services PEAK Matrix® Assessment 2024

Everest Group

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. Modern consumers prefer enterprises that extend this approach beyond customer interactions to include employees, partners, and environmental considerations. Adobe continues to lead in this domain by enabling AI-driven customer data activation, scalable content creation, and optimization of marketing operations, while offering a robust suite of solutions across creati

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Small Business Productivity Issues Differ From Country to Country

The Global Small Business Blog

©iStock/paulaphoto The McKinsey Global Institute aggregated a richly granular data set of micro-, small-, and medium-size enterprises (MSMEs) and large companies across 12 broad sectors, 68 level-two sub-sectors, and more than 200 level-three sub-sectors for 16 countries that account for more than half of global GDP. In these countries, MSMEs on average have only half the productivity of large companies, and less than that in emerging economies.

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 Custom Metadata Types and Custom Settings in Salesforce

Perficient Digital Transformation

In Salesforce, data storage and configuration management are crucial for maintaining robust and scalable applications. Two powerful tools that Salesforce developers and administrators frequently use to handle this are Custom Metadata Types and Custom Settings. While both serve unique purposes, they offer distinct benefits and come with their own best practices.

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Empower developers to focus on innovation with IBM watsonx

IBM Business Partners

In the realm of software development, efficiency and innovation are of paramount importance. As businesses strive to deliver cutting-edge solutions at an unprecedented pace, generative AI is poised to transform every stage of the software development lifecycle (SDLC). A McKinsey study shows that software developers can complete coding tasks up to twice as fast with generative AI.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Unlocking the Power of Data-driven Insights in Subscription Management Through Digital CXM | Blog

Everest Group

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog.

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Be a Rainbow

The Global Small Business Blog

"Try to be a rainbow in someone's cloud.

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Salesforce Field Encryption to Secure Data

Perficient Digital Transformation

In today’s data-driven world, protecting sensitive information is more crucial than ever. Salesforce Field Encryption provides organizations with a powerful tool to ensure their most critical data remains secure, even in the face of potential security breaches. In this comprehensive guide, we’ll walk you through the fundamentals of Salesforce Field Encryption, offering insights into its functionalities and best practices for seamless implementation.

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Salary Increase, Attrition, And Hiring Trends – An India GCC View 2024

Zinnov

Remember the classic fable of the tortoise and the hare? The one where the speedy hare races ahead, while the slow but steady tortoise takes a more measured approach? As we move into 2024, this age-old wisdom seems to be playing out in the job market. Both employees and employers are adopting this “ tortoise mindset ” – a mindset that prioritizes stability, resilience, and consistent growth in response to global economic and geopolitical uncertainties.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Top 10 Reasons to Migrate from Jira to ServiceNow

V-Soft Consulting

Switching project management and IT service management tools can be a daunting task. However, many organizations are finding that moving from Jira to ServiceNow offers a host of benefits that can streamline operations, enhance efficiency, and improve overall project outcomes. Here are the top 10 reasons why you should consider making the switch to ServiceNow.

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The Dangers of Ignoring Dark Mode in UI/UX Design

Unosquare

A design trend we have noticed is attending to dark mode, an option with a dark background and light text and elements. Incorporating dark mode into your design strategy, you acknowledge the diverse needs of your users, ultimately leading to a more inclusive and personalized user experience. Ignoring dark mode can have several detrimental effects on user experience, accessibility, and overall engagement.

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Embrace Strategic Thinking: 3 Smart Ways to Escape Admin Chaos and Innovate Boldly

Perficient Digital Transformation

Do you e ver wish you had more time to focus on strategic thinking , to wrap your arms around a long-term vision, instead of spending your days drowning in admin istrative tasks ? D igging deep into your idea factory takes time and energy, and a never-ending cycle of burn reports, meetings, a nd timecard approvals can drain both – pushing innovation to the back burner.

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TECHNOLOGY SERVICES – MERGERS & ACQUISITIONS (M&A) Q1 2024 UPDATE

Zinnov

The year 2024 has presented fresh challenges and exciting opportunities in the M&A landscape for both buyers and sellers. Despite the 2023 downturn, deal-making defied expectations with a strong Q1 2024, even amidst ongoing economic worries and global tensions. This surge in M&A activity across sectors, with deal value reaching USD 798 Bn compared to USD 580 Bn in Q1 2023, is fueled by emerging trends that signal a significant rebound.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Strategic Sustainability Partnerships: Aligning Objectives for Long-term Impact | Webinar

Everest Group

Live Webinar Strategic Sustainability Partnerships: Aligning Objectives for Long-term Impact May 30, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Sustainability has emerged as a critical imperative across industries amid growing concerns about climate change, resource depletion, and social inequalities. As enterprises near their commitment deadlines, they are looking to partner with leading sustainability enablement service providers for their tech, industry, and ESG domain exper

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9 Pitfalls of Financial Web Applications and How to Avoid Them

Unosquare

Digital banking and financial applications are becoming increasingly integral to our daily lives. Today, most Americans have used digital banking in the past year, with a significant majority (71 percent) preferring to manage their bank accounts through mobile apps or computers. In fact, millennials lead this trend (74 percent), while Generation Z follows closely behind (68 percent).

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Types of Databases and use cases

Perficient Digital Transformation

SQL Databases (MySQL, PostgreSQL, Oracle): Use Case: Perfect for storing and managing structured data with well-defined relationships, like: E-commerce applications: Customers, orders, products, and their attributes (names, prices, descriptions) with clear connections. Enterprise resource planning (ERP): Inventory, employees, departments, and their interactions.

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Evaluating Your IT Service Desk Cost Per Ticket

Global Help Desk Services

Whether your IT help desk is in-house, outsourced, or hybrid, one of the best big-picture ways to assess help desk performance is by calculating your Cost Per Ticket (CPT). This metric is the gold standard when it comes to determining the efficiency of your IT help desk – and the efficiency of any outsourced IT help desk vendors you may be considering.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.