Four Steps to Transformation: Overcoming Buyers’ Achilles Heel in IT and BPO Deals | Blog
Everest Group
FEBRUARY 24, 2023
It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.
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