Four Steps to Transformation: Overcoming Buyers’ Achilles Heel in IT and BPO Deals | Blog
Everest Group
FEBRUARY 24, 2023
By starting with four basic elements in agreements, buyers can realize the transformation objectives they desire but often struggle to achieve from their outsourcing relationships. Transformational outsourcing can reduce the outsourcing spend or total contract value (TCV) and improve the user experience, quality, and timeliness.
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