Everest Group

APRIL 16, 2023

EVENT SIG PROCUREMENT TECHNOLOGY SUMMIT 2023: Controlling the Sprawl: A Template for Managing Your IT Tail April 16-19, 2023 Everest Group is a proud sponsor of SIG’s 2023 Procurement Technology Summit, taking place from April 16 – 19, 2023, at the Omni Amelia Island Resort in Amelia Island, FL.

Sourcing 52

Sourcing Collaborations Efficiency Marketing 52

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Future of Sourcing

JULY 28, 2023

Innovations in Sustainability Dräeger – Using Smart Processes to Create Resilient Supply Chains SAP / DSM - Firmenich – How Royal DSM and SAP Digitalized Global Procurement Processes for Strategic Source-to-Pay Capabilities and Sustainability Safety Projects International, Inc.

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

Everest Group

DECEMBER 1, 2023

Supply chain security and collaborative information sharing are also on the rise, strengthening critical infrastructure protection and enhancing OT cybersecurity in the face of evolving threats. Technology providers are actively developing industry-specific OT security solutions for sectors such as energy, manufacturing, and healthcare.

Cybersecurity 64

Cybersecurity Manufacturing Healthcare Regulations 64

31 West

FEBRUARY 10, 2023

It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience. Jira vs Zendesk Compared 2023 Jira or Zendesk? The post Jira vs Zendesk Compared 2023 appeared first on 31West:

Sales 130

Sales Customer Support Customer Service Service 130

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

Everest Group

SEPTEMBER 27, 2023

Realizing this goal requires collaboration with suitable providers. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion.

Service 59

Service Manufacturing Banking Marketing 59

Everest Group

NOVEMBER 10, 2023

Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth. As the narrative evolves, North American society is prioritizing sustainability and ethical business practices.

Service 59

Service Design Marketing Information Technology 59

Everest Group

SEPTEMBER 28, 2023

Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations. Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

AUGUST 31, 2023

As the industry receives investments in smart manufacturing, providers are assuming the role of end-to-end digital transformation partners by collaboratively developing solutions to assist enterprises in their digital journeys.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

Everest Group

SEPTEMBER 7, 2023

The study is based on RFI responses from service providers, interactions with their automotive engineering leadership, client reference checks, and ongoing analysis of the engineering services market.

Engineering 59

Engineering Service Insurance Software 59

Perficient Digital Transformation

MARCH 6, 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. Pharma companies are leading and delivering solutions, and they want findings and results to be open source. They are even open to collaborating with other pharma companies.

Collaborations 64

Collaborations Regulations Research Sourcing 64

Raya Contact Center

MARCH 20, 2023

In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Everest Group

AUGUST 23, 2023

Virtual Roundtable Supplier Diversity and Outsourced Services Spend: Advance Your Sourcing Strategy with Diverse Suppliers August 23, 2023 | 8:00 AM PT | 11:00 AM ET Supplier diversity has evolved into a global strategic business imperative that can drive innovation and yield meaningful impact.

Sourcing 52

Sourcing Outsourcing Service Collaborations 52

Capgemini

JUNE 1, 2023

CUSTOMER CENTRICITY: A PROVEN SOURCE OF REVENUE Vinay Patel 01 June 2023 Facebook Twitter Linkedin Customer centricity might seem like a secondary concern for banks – but it isn’t. This may involve redesigning internal processes, the target operating model (ToM), and policies to support better customer experiences.

Sourcing 52

Sourcing Banking Analytics Reduced Costs 52

Perficient Digital Transformation

DECEMBER 8, 2023

In a testament to our commitment to fostering a positive workplace culture and prioritizing our talented team, Perficient is proud to announce that we have been named a 2023 Top Workplace in Orange County by the Orange County Register. Our commitment to a positive culture is the driving force behind our success as a Top Workplace.

Jobbing 52

Jobbing Collaborations Sourcing Management 52

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Premier BPO

SEPTEMBER 8, 2023

SOCAP Fall 2023: What to Expect This Symposium SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. We’ve rounded up the important sessions, so you won’t miss out on some helpful learning and collaboration opportunities.

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Everest Group

APRIL 5, 2023

Virtual Roundtable Top Priorities for Life Science GBS Organizations in 2023: Scaling R&D Capabilities April 05, 2023 | 9:30 am EDT | 7 PM IST Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements.

Nearshoring 52

Nearshoring Offshoring Sourcing Collaborations 52

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Capgemini

JANUARY 17, 2023

YOUR 2023 DATA STRATEGY IN FOUR RESOLUTIONS Sabina Shaikh 17 Jan 2023. Following a volatile year in the market, you can get ahead of your 2023 plans and see where your organization can improve processes, bring on new tools, and set goals that make sense for your team. EMBRACE OPEN – SOURCE AI AND OPEN STANDARDS.

Streamline Operations 52

Streamline Operations Flexibility Sourcing Regulations 52

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Vilmate

JANUARY 11, 2024

The year 2023 brought us a lot of exciting developments in the field of information technology. Today, we want to review the highlights of 2023 and discuss the significant events in the IT world. In 2023, the Web Summit took place in Lisbon, filling Portugal’s capital with fresh ideas and technological breakthroughs.

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Everest Group

APRIL 27, 2023

This segment has seen the presence of a number of solution providers offering wide-ranging reward catalogs, redemption services, and robust SaaS-based platforms that are configurable and can be integrated with collaborative tools, HRIS systems, and other platforms to meet the unique needs of each client.

Marketing 52

Marketing Collaborations Research Sourcing 52

SIG Speaks

JANUARY 1, 2023

Preparing for the challenges on the horizon with a host of resources to get a jump start on 2023! Sourcing in 2023: The Year of Autonomous Sourcing. A new GEP-EcoVadis collaborative white paper — How Procurement Can Drive ESG Goals for the Enterprise — outlines how procurement must evolve to meet sustainability goals.

Sourcing 40

Sourcing Automation Flexibility Sales 40

Premier BPO

SEPTEMBER 21, 2023

It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. The positive and collaborative atmosphere within the SOCAP community was evident, especially in light of the theme of celebrating SOCAP’s 50th Anniversary.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. This promotes transparency, efficiency, and cross-functional alignment, leading to more effective decision-making and resource optimization.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. What would you do if you were UNSTOPPABLE – Speaker: Alex Weber Why to Attend?

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

IBM Services

APRIL 22, 2024

That means making more sustainable choices about how models are built, trained, and used, where processing occurs, what infrastructure is used, and how open and collaborative we are along the way.” In our 2023 Impact Report , we reported that 70.6% In our 2023 Impact Report , we reported that 70.6%

Government 95

Government Design Engineering Efficiency 95

Everest Group

JANUARY 25, 2024

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Service 78

Service Manufacturing Sourcing Engineering 78

Everest Group

NOVEMBER 17, 2022

2023 Outsourcing Planning - Preparing for Work Model and Pricing Changes in a Looming Recession. In this buy-side-only forum, we will discuss the challenges we face going into 2023 and how we are adapting our cost models, contracts, and relationships with service providers. Partner, Sourcing and Vendor Management. Jimit Arora.

Outsourcing 52

Outsourcing Sourcing Regulations Collaborations 52

Globalization Partners

DECEMBER 21, 2022

The G-P leadership team weighs in on global hiring trends, HR tech and what’s important to employees in 2023. As a company that provides access to talent so companies can grow and scale internationally, we asked our leadership team here at G-P what they foresee in 2023. Heidi Arkinstall , Chief Marketing Officer, G-P.

Global Hiring 52

Global Hiring Flexibility Payroll Out-Tasking 52

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 49

Robotics Process Automation Automation Healthcare Manufacturing 49