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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1].

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What Do Plumbers and Gen Zers Have in Common?

The Global Small Business Blog

©iStock/AndreyPopov Both are spending money right now. The company noted that goods-and-services spending by global small- and medium-size enterprises in the third quarter was 21% above the same period in 2019, before the pandemic, compared with a 4% currency-adjusted rise for billed business overall.

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How To Enhance Data Security In Engineering Services Using Office 365

31 West

Encryption, tokenization, multi-factor authentication, and access control are some of the security measures that every business, no matter their size or industry, implements today. They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support.

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How The MSP Market Is Booming ?

31 West

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130
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How Big Is The MSP Industry?

31 West

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

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VXI Dominates 16th International ICT Awards with 2 Major Honors

VXI

Manila, Philippines (July 5, 2022) – VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, dominated the recently held 16th International ICT Awards by clinching the honors for Best Employer of the Year and Best Foreign-owned Company of the Year.

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Telesales vs. Telemarketing: Optimizing Telephone Strategies for Business Success

Magellan Solutions

Telesales and telemarketing are important parts of selling and promoting products or services. In 2019, telemarketing calls alone had a success rate of 8.21%. Telesales involves directly selling products or services to potential leads via phone. Agents should become subject matter experts about products or services.

Sales 98