Zinnov

MARCH 3, 2024

Specifically, Intelligent Automation , a convergence of Automation technologies comprising Robotic Process Automation (RPA), Low Code/No Code, Intelligent Document Processing (IDP), Intelligent Virtual Assistance (IVA), Process Mining, and Intelligent Content Generation, serves as a transformative force in contemporary industries.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 69

Research Service Cybersecurity Banking 69

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These issues have reduced margins and escalated providers’ workloads. in 2022 and 2023 from 54.8%

Management 59

Management Healthcare Robotics Process Automation Analytics 59

3Pillar Global

JANUARY 4, 2024

The latter questions are becoming increasingly relevant as generative AI opens the door to increased democratization. Information services companies can leverage these opportunities to open new markets and revenue streams. Information services companies can leverage these opportunities to open new markets and revenue streams.

Service 105

Service Engineering Out-Tasking Reduced Costs 105

IBM Services

FEBRUARY 26, 2024

That’s why, alongside the GSMA , IBM recently announced a new collaboration to support the adoption of and skills for generative artificial intelligence (AI) in the telecom industry through the launch of GSMA Advance’s AI Training program and the GSMA Foundry Generative AI program.

Automation 100

Automation Retail Banking Efficiency 100

31 West

APRIL 16, 2024

From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform. HubSpot works for all – be it a help desk company offering after hours call handling service or a small retail store that wants a robust CRM solution.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Raya Contact Center

MAY 30, 2023

Our company has experienced a substantial increase in revenue, with an outstanding 76.1% This remarkable achievement reflects our commitment to delivering exceptional services and our drive for innovation and growth. Key Financial Highlights: Revenue growth: RAYA CX achieved a remarkable 76.1% of total revenue.

Business Process Outsourcing 98

Business Process Outsourcing BPO Accounting Outsourcing 98

Raya Contact Center

MAY 30, 2023

Our company has experienced a substantial increase in revenue, with an outstanding 76.1% This remarkable achievement reflects our commitment to delivering exceptional services and our drive for innovation and growth. Key Financial Highlights: Revenue growth: RAYA CX achieved a remarkable 76.1% of total revenue.

Business Process Outsourcing 98

Business Process Outsourcing BPO Accounting Outsourcing 98

inDinero

JANUARY 29, 2024

Although entrepreneurs prefer to focus on generating revenue, excise tax is one of the many details business owners must understand to run a successful operation. In decades past, the tax was a significant revenue generator for the US government. In this article, we’ll answer the question “What is excise tax?”,

Sales 111

Sales Accounting Finance Healthcare 111

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Groove Technology

JULY 2, 2023

Introduction: Understanding Business Development Outsourcing Business development outsourcing refers to the practice of delegating certain aspects of an organization's business development activities to external service providers. This enables them to offer specialized services tailored to the unique needs and objectives of their clients.

Business Development 100

Business Development Outsourcing External Service Provider Flexibility 100

3Pillar Global

DECEMBER 4, 2023

According to a recent Gartner report, generative AI falls into two categories : everyday and game-changing: Everyday AI focuses on improving productivity, enabling workers to perform existing tasks faster and more efficiently. As such, there’s pressure for this technology to generate an ROI as quickly as possible.

Service 98

Service Engineering Efficiency Design 98

IBM Services

APRIL 1, 2024

Generative artificial intelligence (GenAI) can be a powerful tool for driving product innovation, if used in the right ways. Conversational AI solutions can have several product applications that drive revenue and improve customer experience. A key benefit of GenAI is its ability to generate code.

Analytics 82

Analytics Sales Out-Tasking Automation 82

SEBPO

APRIL 27, 2023

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. Despite your best efforts, your revenue targets can sometimes feel out of reach. Handy suggests looking for ways your product or service helps your clients achieve their goals.

Out-Tasking 98

Out-Tasking Outsourcing Sales Global Outsourcing 98

IBM Services

DECEMBER 5, 2023

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications. trillion on retail businesses through 2029. trillion in that year.

Retail 94

Retail Inventory Management Efficiency Call Center 94

Perficient Digital Transformation

FEBRUARY 14, 2024

Fueled by technological advancements including 5G, generative AI, and cloud computing, the communications, media, and technology (CMT) industry is poised for significant growth and disruption in 2024. “ORAN or OpenRAN,” with its decoupling of infrastructure from the service layer, fosters a new era of open ecosystems.

Automation 52

Automation Customer Service Service Management 52

Simplr

AUGUST 24, 2023

Check out the ful l report here to find opportunities for generating revenue through chatbot and live chat capabilities. Leading retail brands are engaging (and neglecting) customers when it matters most, putting potential revenue at risk.

Retail 52

Retail Sales Customer Service Service 52

Simplr

AUGUST 24, 2023

Check out the ful l report here to find opportunities for generating revenue through chatbot and live chat capabilities. Leading retail brands are engaging (and neglecting) customers when it matters most, putting potential revenue at risk.

Retail 52

Retail Sales Customer Service Service 52

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. Yet while effective for immediate revenue generation, telesales demands significant time and resources. It is powerful for generating sales.

Sales 98

Sales Right-Sizing Call Center Research 98

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

SEBPO

FEBRUARY 2, 2023

As their true partner, we provide recommendations to improve their internal processes and streamline workflow to ultimately help them drive their revenue goals. This allows them the time and energy to focus solely on revenue-generating tasks. SERVICES What we do.

Outsourcing 98

Outsourcing Out-Tasking Outsourcing Professionals Flexibility 98

Worldwide Call Centers

MARCH 16, 2023

Whether via phone or online, you want your customers to get great 24/7 customer service. Maybe it is time to think “outside of the box” and consider hiring one or more external customer service providers? This can help you achieve superior quality and unmatched proficiency in customer service.

Customer Support 98

Customer Support Outsourcing Call Center Professional Outsourcing 98

Magellan Solutions

AUGUST 18, 2023

Benefits of Using AI Tools in Sales Optimization AI-Driven Lead Generation and Prospect Targeting By analyzing vast amounts of data, AI tools for sales transform the lead generation process, allowing businesses to identify potential customers. It promotes enhanced sales performance and revenue increase.

Sales 98

Sales Marketing Analytics Automation 98

Zinnov

MARCH 3, 2024

Specifically, Intelligent Automation , a convergence of Automation technologies comprising Robotic Process Automation (RPA), Low Code/No Code, Intelligent Document Processing (IDP), Intelligent Virtual Assistance (IVA), Process Mining, and Intelligent Content Generation, serves as a transformative force in contemporary industries.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

Magellan Solutions

DECEMBER 12, 2023

We all know how annoying it can be to receive a random call from someone offering a product or service we don’t need or want. This is where lead generation comes in. According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. How Can It Drive Business Growth?

Out-Tasking 52

Out-Tasking Sales Call Center Customer Support 52

3Pillar Global

SEPTEMBER 6, 2023

The acquisition augments 3Pillar’s deep experience in providing cloud-native product development with Chenoa’s low-code and no-code development services while building greater scale in AI and machine learning capabilities across the combined entity. served as the exclusive financial advisor to Chenoa Information Services.

Marketing 98

Marketing Service Insurance Banking 98

SEBPO

NOVEMBER 11, 2022

SEBPO Names Todd Handy as Chief Revenue Officer. SEBPO Names Todd Handy as Chief Revenue Officer. SEBPO Chief Revenue Officer Todd Handy. He has led these organizations steeped in traditional media trends towards incremental digital revenue-generating success. November 11, 2022. specializes?in so organizations can?scale,

Global Outsourcing 98

Global Outsourcing Advisory Outsourcing Professionals Outsourcing 98

Perficient Digital Transformation

JULY 19, 2022

Google Analytics is a web analytics service offered by Google that will help in tracking website traffic and generate an easy understandable report to analyze the performance of your website. If we wanted to track actual revenue made from purchases, we would need to turn on ecommerce tracking. What is Google Analytics?

Analytics 126

Analytics Sourcing Accounting Engineering 126

Obobo

JANUARY 24, 2022

In the same way that companies track the revenue generated by their sales and marketing departments, they can also track the cost savings delivered by the finance and procurement departments. The reduction in cost is the amount saved by purchasing a good or service at a lower price. Conclusion.

Sales 98

Sales Reduced Costs Finance Sourcing 98

SEBPO

MAY 3, 2024

I’d look at revenue-generating tasks for a couple of reasons. Not all work is created equal, and it is far more important to do things that directly impact revenue, like talking with clients and trying to upsell them rather than doing repeatable work. You grow, save money, and ultimately, generate more revenue.

Outsourcing 52

Outsourcing Out-Tasking Accounting Jobbing 52

Velocity Global

APRIL 5, 2023

Global expansion offers companies exciting opportunities like new revenue streams and access to larger talent pools. However, any regular business activity that generates ongoing revenue for the home enterprise, like sending agents overseas for contract signing or negotiation, generally causes permanent establishment.

Global Hiring 98

Global Hiring Sales Payroll Marketing 98

Simplr

SEPTEMBER 27, 2023

To say things are changing quickly in customer service would be the understatement of the decade. In a span of a few short months, generative AI has completely upended what we thought was possible to automate within customer service interactions. What does this mean for the future of customer service as we march towards 2030?

Customer Service 52

Customer Service Marketing Service Automation 52

Everest Group

JANUARY 22, 2024

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

Management 64

Management Regulations Sales Banking 64

Everest Group

JULY 12, 2023

Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022 was a tumultuous year for the US healthcare provider landscape. As healthcare providers face mounting revenue pressures, they are prioritizing the futureproofing of their revenue cycle operations.

Management 52

Management Healthcare Administrative Analytics 52

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

3Pillar Global

NOVEMBER 15, 2023

Generative AI now permeates virtually every technology—just look at Microsoft 365 Copilot or new AI-assisted features in LinkedIn. Information services companies can’t afford to ignore this trend. And if you don’t recognize that, you’ll open your information services company up to four significant areas of risk. It’s a tool.

Service 52

Service Right-Sizing Research Design 52