Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 72

Advisory Research Shared Services Sourcing 72

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. LEARN MORE ABOUT Top Service Providers

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Everest Group

APRIL 13, 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar. The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. Buyers and providers of services. WATCH THE WEBINAR ON DEMAND. Insights on the growth of the GBS market.

Service 52

Service Insurance Banking Sourcing 52

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. Everest Group research reveals that GBS leaders recognize the pivotal role of change management, with 75% of GBS organizations viewing change management as critical. Reach out to discuss with our analysts.

Global Business Services 64

Global Business Services Management Service Research 64

Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. That is why more than 60% of US companies are outsourcing their services to offshore countries. The rest falls under big corporations and the Fortune 500.

Call Center 52

Call Center Service Shared Services BPO 52

The Hackett Group

FEBRUARY 29, 2024

The Hackett Group’s research recommends that organizations carefully deliberate on how leadership development is integrated into the broader HR operating model. A complimentary version of The Hackett Group’s 2024 Human Resources Key Issues research – The CHRO Agenda – is available, with registration, at [link]. NASDAQ: HCKT).

Advisory 59

Advisory Human Resources Research Efficiency 59

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Magellan Solutions

NOVEMBER 7, 2023

By delegating non-core business functions to third-party service providers, they can free up their internal resources to focus on revenue-generating activities. With this, it’s essential to prioritize customer service as soon as possible. This setup works well for Microsoft, a leading vendor of computer systems and cloud services.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. Sam Barani.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

JANUARY 20, 2022

Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 Chief Research Officer. Vice President, Financial Research. crucial for success.

Research 52

Research Shared Services Sourcing Service 52

Magellan Solutions

OCTOBER 6, 2020

The number one challenge in doing it is to find more cost-efficient and effective ways to do the different processes of your business, especially customer service. It is why you might want to consider outsourcing customer service as your business grows. . Outsourcing reduces the challenges of providing exceptional customer service.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Everest Group

OCTOBER 19, 2021

Enterprises and Global Business Services (GBS) organizations are increasingly leveraging IA solutions for areas beyond traditional delivery, for example, as a lever to address talent concerns, enhance productivity, and set up long-term strategies for business resiliency and agility. Chief Research Officer. Who should attend?

Automation 52

Automation Shared Services Global Business Services Research 52

Everest Group

JANUARY 27, 2022

According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for global business services (GBS) organizations and the global talent pool? Chief Research Officer. January 27, 2022 |. 8 am CST | 9 am EST | 2 pm GMT | 7:30 pm IST.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. In addition, research shows that in advanced economies, 20 – 25% of the workforce can work from home between three and five days a week.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Everest Group

JUNE 7, 2023

Merged insurance intermediaries can partner with business process service (BPS) providers to optimize processes, manage risks, enhance data analytics, and improve customer experience, among other benefits. Intermediaries can attract new customers by acquiring another brokerage that provides different products or services.

Insurance 52

Insurance Shared Services Analytics Marketing 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Our research shows that 70% of teams are likely to operate in hybrid models moving forward.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

MAY 16, 2023

On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. BST | 8 p.m. IST Everest Group has been working with enterprises since its inception over 30 years ago.

Research 52

Research Sourcing Service Shared Services 52

Everest Group

SEPTEMBER 21, 2021

Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What are typical engagement structures between service providers and enterprises? What is the latest on the procurement outsourcing service provider landscape? Who should attend?

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

Intugo

MAY 19, 2023

Level of technology in Mexico According to the Ministry of Economy, Mexico has become the fourth largest exporter of IT services worldwide. In addition, it has been classified as the sixth-best destination for outsourcing services and contact and call centers. billion dollars in 2022, representing 18.4% growth compared to 2021.

Government 52

Government Information Technology Software Research 52

Magellan Solutions

JUNE 5, 2021

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Can you just get a small team for your call center service? . What is the most affordable?

Call Center 52

Call Center Offshoring Outsourcing Service 52

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?

Global Business Services 52

Global Business Services Advisory Research Jobbing 52

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Our research found that each company adopted a different approach to building a strong employer brand when navigating through specific challenges.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Perficient Digital Transformation

APRIL 6, 2022

We also offer a post-implementation managed services offering. Come one, come all and hear about how Perficient did just that for a large nonprofit academic medical center focused on healthcare, education, and research with over $13 billion in revenue. Data Science + Machine Learning Accelerating Financial Planning and Analysis.

Supply Chain Management 69

Supply Chain Management Analytics Healthcare Research 69

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

Magellan Solutions

JUNE 7, 2021

Common outsourced services to back office service provider philippines. A report by Shared Services and Outsourcing Network (SSON) stated that Fortune 500 companies lose an estimated $480 billion due to ineffective back-office processes. Leave us a quote for our other back office services by filling up the form below!

Outsourcing 52

Outsourcing Content Writing Call Center BPO 52

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 59

Management Global Business Services Right-Sizing Research 59

Zinnov

OCTOBER 5, 2023

However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Research suggests that in the past, growing teams abroad has cost companies ~USD 200,000 per country, with an additional yearly HR admin cost of USD 90,000, with setup times taking more than 6 months.

Offshoring 98

Offshoring Payroll Administrative Government 98

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. About Everest Group. Job overview.

Global Sourcing Advisory 40

Global Sourcing Advisory BPO Advisory Strategic Sourcing 40

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 52

Management Global Business Services Right-Sizing Research 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Everest Group

JANUARY 24, 2023

IST Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 52

Management Global Business Services Sourcing Research 52

Zinnov

OCTOBER 26, 2023

Setting up Global Capability Centers (GCCs): The Go-to De-risking Strategy for Businesses GCCs can handle a wide range of functions, including IT Services, Finance & Accounting, Human Resources, Research & Development, Customer Support, and more. Consolidation works well for the Global Business Services (GBS) model within GCCS.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Everest Group

APRIL 21, 2022

The conversation will explore: Types of service providers Organizational strategies when selecting Tier 1 vs. Tier 2 providers Where enterprises are using service providers and at what scale Who should attend? In this role, she advises enterprises on maximizing value from strategic provider relationships in global services categories.

Outsourcing 52

Outsourcing Advisory Sourcing Shared Services 52

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. A problem augmented.

Out-Tasking 52

Out-Tasking Flexibility Business Process Outsourcing BPO 52

Magellan Solutions

FEBRUARY 5, 2021

As a BPO service provider, Magellan Solutions understand that one must be on top of innovation. According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Also called an offshore shared service. We also guarantee quality service with skills that we hone and upgrade.

BPO 52

BPO Third Party Outsourcing Outsourcing Offshoring 52