Everest Group

JANUARY 20, 2022

Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 Chief Research Officer. Vice President, Financial Research. crucial for success.

Research 52

Research Shared Services Sourcing Service 52

Everest Group

JANUARY 27, 2022

According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for global business services (GBS) organizations and the global talent pool? Chief Research Officer. January 27, 2022 |. 8 am CST | 9 am EST | 2 pm GMT | 7:30 pm IST.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

OCTOBER 19, 2021

Enterprises and Global Business Services (GBS) organizations are increasingly leveraging IA solutions for areas beyond traditional delivery, for example, as a lever to address talent concerns, enhance productivity, and set up long-term strategies for business resiliency and agility. Chief Research Officer. Who should attend?

Automation 52

Automation Shared Services Global Business Services Research 52

Everest Group

MAY 16, 2023

On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. IST Everest Group has been working with enterprises since its inception over 30 years ago.

Research 52

Research Sourcing Service Shared Services 52

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Our research shows that 70% of teams are likely to operate in hybrid models moving forward.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

SEPTEMBER 21, 2021

Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What are typical engagement structures between service providers and enterprises? What is the latest on the procurement outsourcing service provider landscape? Who should attend?

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

Everest Group

JANUARY 24, 2023

IST Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 52

Management Global Business Services Sourcing Research 52

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Global sourcing advisory firms.

Global Sourcing Advisory 40

Global Sourcing Advisory BPO Advisory Strategic Sourcing 40

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

OCTOBER 18, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. About Everest Group.

Advisory 40

Advisory Offshoring Sourcing Sales 40

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

SIG Speaks

MAY 2, 2022

On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. That session will be followed by Daryl Hammett, Global Head of Demand and Operations at Amazon Web Services (AWS), who will lead an exciting deep-dive discussion on the importance of professional development in sourcing. .

Sourcing 40

Sourcing Finance Shared Services Automation 40

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

SIG Speaks

MARCH 1, 2022

Future of Sourcing Awards. That's the sound of the SIG Future of Sourcing Awards making a return! The FOS awards are held to honor and celebrate individuals and organizations that show innovation, leadership and transformation in critical areas to the sourcing industry. Advancing Inclusion and Diversity for Services Procurement.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries!

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries!

Sourcing 40

Sourcing Advisory Automation Shared Services 40

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. A problem augmented.

Out-Tasking 52

Out-Tasking Flexibility Business Process Outsourcing BPO 52

Magellan Solutions

FEBRUARY 5, 2021

As a BPO service provider, Magellan Solutions understand that one must be on top of innovation. It is because human voice sources will develop, in favor of computer-generated responses. According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Project-Based Outsourcing.

BPO 52

BPO Third Party Outsourcing Outsourcing Offshoring 52

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Forget them at your peril; they are part of your GBS service ecosystem Back to the duck. Learn about Everest Group’s GBS research and insights. Or is it a symptom of the times?

Jobbing 52

Jobbing Flexibility Research Management 52

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Everest Group

APRIL 7, 2022

With the talent shortage across all industries, companies are taking innovative approaches to talent sourcing and acquisition. Traditional talent sourcing strategies The commonly used practices for proactively locating the best potential hires for open or future positions are no longer enough with the great need and talent shortage.

Sourcing 52

Sourcing Co-Sourcing Flexibility Jobbing 52

Everest Group

OCTOBER 31, 2022

Managing Principal, Sourcing Change. Now I am not advocating that we discard years of hard graft after having moved mountains to give legitimacy to global process owners, arguing successfully for investment in digital, creating a single source of enterprise data, and—finally—delivering end-to-end. Deborah Kops.

Offshoring 52

Offshoring Facilities Management Government Collaborations 52

Magellan Solutions

MARCH 4, 2020

Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. This IT consulting company in India managed the internal IT services of the software giant. The deal included services such as IT help desk, desk-side services, and application support.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

FEBRUARY 24, 2022

According to them: Lead generation , at its most basic, is the process of creating interest in and/or awareness of a product or service offered by a business among the general public. Having a service provider do a business task for you is called “outsourcing.” But Stratford University explained it more in depth.

Sales 40

Sales Outsourcing Out-Tasking BPO 40

Everest Group

APRIL 21, 2022

The conversation will explore: Types of service providers Organizational strategies when selecting Tier 1 vs. Tier 2 providers Where enterprises are using service providers and at what scale Who should attend? Partner, Sourcing and Vendor Management. Bhanushee Malhotra. Practice Director. Bhanushee Malhotra.

Outsourcing 52

Outsourcing Advisory Sourcing Shared Services 52