Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

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Shared Services Robotics Process Automation Global Management Consulting Service 52

ScaleHub

JANUARY 25, 2023

Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners. What is Impact Sourcing?

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Impact Sourcing Sourcing Data Entry Business Process Outsourcing 98

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

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Global Business Services Outsourcing Service BPO 72

Everest Group

JANUARY 24, 2024

LinkedIn live Key Insights into APAC's Global Services Landscape: The 2024 Trajectory January 24, 2024 | 11 a.m. ACT As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. How will generative AI impact the IT-BP services industry in APAC? IST | 1:30 p.m.

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Service Shared Services Sourcing Marketing 52

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. The official and ultimate goal of this blog post is to make you informed about the nuances (which can very well be called advanced tricks) that will help you save money when it comes to your IT help desk services.

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Service Right-Sizing Shared Services Engineering 130

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023? CDT | 10 a.m.

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Service Sourcing Outsourcing Marketing 59

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT. This has to be highlighted.

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Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

APRIL 13, 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar. The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. Global sourcing mangers. Buyers and providers of services. WATCH THE WEBINAR ON DEMAND. CEOs and CXOs.

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Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

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Advisory Research Shared Services Sourcing 72

Everest Group

SEPTEMBER 8, 2022

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown. Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. How has the location strategy for service providers changed in the past couple of years?

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Marketing Service Sourcing Shared Services 52

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

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Shared Services Sourcing Sales Collaborations 59

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

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Global Business Services Shared Services BPO Sourcing 52

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

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Co-Sourcing Management Service Shared Services 52

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m.

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Global Business Services Shared Services BPO Sourcing 59

SIG Speaks

JANUARY 5, 2022

SIG University Certified Supplier Management Professional (CSMP) program graduate Gicela Isla-Richter breaks down the importance of the selecting the correct sourcing business model and the levels of supplier management. Contract management – a contract or a master service agreement is made. The GRC Tool.

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Everest Group

DECEMBER 12, 2023

We will discuss the major concerns, expectations, and trends for 2024 and provide recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. What are the key challenges and priorities and the outlook for global services in 2024? Who should attend?

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Shared Services Outsourcing Sourcing Marketing 59

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

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Service Retail Sourcing Marketing 52

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations. ESG products and services emerge.

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Sourcing Banking Global Business Services Impact Sourcing 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

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Streamline Operations Shared Services Global Business Services Offshoring 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

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Shared Services Global Business Services Service E-Commerce 52

Intelligent Sourcing

AUGUST 8, 2022

There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].

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Global Business Services Shared Services Sourcing Automation 52

Everest Group

FEBRUARY 9, 2024

Gain insight into how CX data and analytics & artificial intelligence operations are currently structured, spanning in-house, outsourced, and shared services.

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Analytics Marketing Shared Services Outsourcing 52

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. Sam Barani.

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Global Business Services Shared Services Sourcing Research 52

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like? LIVE WEBINAR.

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Impact Sourcing Sourcing Government Global Business Services 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic. Action #5 – Obsess Over Employee Experience.

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Global Business Services Service Impact Sourcing Sourcing 52

Perficient Digital Transformation

DECEMBER 13, 2023

Your digital products become a trusted source of patient and/or member feedback to the organization that fuels their strategies beyond digital. This is especially important in both the service industries of healthcare and health insurance where there is no tangible good. What does it mean to be truly product-driven?

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Healthcare Insurance Shared Services Collaborations 52

Everest Group

APRIL 21, 2022

Shared services and sourcing executives. How to adopt digitalization through a phased layering approach. Ways to enable business and IT collaboration. The content will be valuable for: CIOs, CTOs, CFOs. Strategy and innovation executives. Information technology leaders and managers. Business operations leaders and managers.

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Shared Services Information Technology Collaborations Sourcing 52

Everest Group

OCTOBER 19, 2021

Enterprises and Global Business Services (GBS) organizations are increasingly leveraging IA solutions for areas beyond traditional delivery, for example, as a lever to address talent concerns, enhance productivity, and set up long-term strategies for business resiliency and agility. Who should attend? Michel Janssen. Chief Research Officer.

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Automation Shared Services Global Business Services Research 52

Everest Group

OCTOBER 19, 2023

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. Meet The Presenters Gaurav Gupta Partner Egon Zehnder Deborah Kops Sourcing Change, Principal Everest Group, Executive Advisor Eric Simonson Managing Partner Everest Group

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Global Business Services Sourcing Management Service 59

Everest Group

JANUARY 20, 2022

Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 Era | Blog Business Process Services (BPS) 4.0: Era | Blog Business Process Services (BPS) 4.0:

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Research Shared Services Sourcing Service 52

Everest Group

JULY 20, 2022

Global business services (GBS) is a game. But with another roll of the dice, possibilities abound: Pull for new services. ” As an attendee, we welcome you to share your experiences and ask the speakers and peer attendees questions. Principal, Sourcing Change. Shared Services & Outsourcing Network.

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Global Business Services Shared Services Outsourcing Sourcing 52

Everest Group

NOVEMBER 1, 2023

As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.

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Retail Marketing Global Business Services Company Focus 59

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

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Global Business Services Service Advisory Research 52

Everest Group

SEPTEMBER 21, 2021

Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What are typical engagement structures between service providers and enterprises? What is the latest on the procurement outsourcing service provider landscape? Who should attend?

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Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Parul Jain.

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Co-Sourcing Advisory Research Global Business Services 52

IBM Services

APRIL 20, 2023

For this reason, it’s worth examining how efficient the sourcing process is, how to control maverick buying and reduce revenue leakage and how to create a standardized buying experience across the organization. Why process excellence matters A mid-size organization will spend the equivalent of several billion U.S.

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Automation Co-Sourcing Finance Right-Sizing 72

SIG Speaks

MAY 2, 2022

On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. That session will be followed by Daryl Hammett, Global Head of Demand and Operations at Amazon Web Services (AWS), who will lead an exciting deep-dive discussion on the importance of professional development in sourcing. .

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