Zinnov

AUGUST 28, 2023

The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. VIEW Report DOWNLOAD THE REPORT

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

JANUARY 20, 2022

CEOs and CXOs BPS strategy leads BPS department leads GBS/shared service leaders Global sourcing mangers Vendor managers. Chief Research Officer. Vice President, Financial Research. Era | Blog Business Process Services (BPS) 4.0: Who should attend? Michel Janssen. Rajesh Ranjan. Prashant Shukla.

Research 52

Research Shared Services Sourcing Service 52

Everest Group

NOVEMBER 16, 2022

At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. Global Chief Business Services Officer. SVP Shared Services. Rohitashwa Aggarwal. Vice President. Everest Group. Sam Barani. Fresenius Medical Care.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

OCTOBER 19, 2021

CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. Chief Research Officer. What are the emerging talent models for successful IA programs? What are the areas, beyond delivery, where IA solutions are having the maximum impact? Who should attend? Michel Janssen. Practice Director.

Automation 52

Automation Shared Services Global Business Services Research 52

Magellan Solutions

NOVEMBER 7, 2023

Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls. Let us help you streamline your operations and improve work efficiency at a reduced cost.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Everest Group

JANUARY 27, 2022

According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for global business services (GBS) organizations and the global talent pool? Chief Research Officer. Now is The Time to Refresh Your Global Talent Strategy.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze the dynamics of the RPO provider landscape and assess 49 RPO providers featured on Everest Group’s RPO PEAK Matrix® 2023 – Global, North America, EMEA, and Asia Pacific.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. In addition, research shows that in advanced economies, 20 – 25% of the workforce can work from home between three and five days a week.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Everest Group

APRIL 13, 2022

This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services. Jimit Arora leads Everest Group’s practice focused on serving enterprise customers. Prashray Kala. Vice President. Prashray Kala.

Service 52

Service Insurance Banking Sourcing 52

Everest Group

SEPTEMBER 21, 2021

Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Chief Research Officer. Related Content How to Attain Value from the Next Generation of Business Process Services, BPS 4.0 | On-demand Webinar Business Process Services (BPS) 4.0:

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

Everest Group

MAY 16, 2023

On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. BST | 8 p.m. IST Everest Group has been working with enterprises since its inception over 30 years ago.

Research 52

Research Sourcing Service Shared Services 52

Perficient Digital Transformation

APRIL 6, 2022

Come one, come all and hear about how Perficient did just that for a large nonprofit academic medical center focused on healthcare, education, and research with over $13 billion in revenue. We will also discuss future enhancements that we envision to bring this enterprise-wide planning solution.

Supply Chain Management 69

Supply Chain Management Analytics Healthcare Research 69

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

JUNE 7, 2023

It also can provide intermediaries with increased bargaining power with insurers, provide cross-selling and up-selling opportunities, and help increase brand and mind share Service offering diversification: Consolidation allows insurance intermediaries to expand and diversify their services and product lines.

Insurance 52

Insurance Shared Services Analytics Marketing 52

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

OCTOBER 23, 2023

Everest Group research reveals that GBS leaders recognize the pivotal role of change management, with 75% of GBS organizations viewing change management as critical. This important research reveals key insights into the strategic and operational aspects of current GBS change management practices.

Global Business Services 64

Global Business Services Management Service Research 64

Intugo

MAY 19, 2023

The budget of the 1,500 largest companies in the country represents 63% and 37% of Mexican organizations, according to the Top 1500 study carried out annually by the research firm Select. For its part, the Statista research department estimated that approximately 98.6 However, according to a Zoho study, only 6% of the 4.8

Government 52

Government Information Technology Software Research 52

Magellan Solutions

MAY 23, 2021

The shared services allow BPO companies to be more flexible when it comes to accepting outsourcing companies. The shared service model is a very popular business strategy in all industries. In fact, 90% of outsourcing companies prefer to have this kind of model rather than the dedicated service. 20 per hour.

Call Center 52

Call Center Service Shared Services BPO 52

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Our research found that each company adopted a different approach to building a strong employer brand when navigating through specific challenges.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Perception matters in today’s digital age.

Global Business Services 52

Global Business Services Advisory Research Jobbing 52

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. About Everest Group.

Global Sourcing Advisory 40

Global Sourcing Advisory BPO Advisory Strategic Sourcing 40

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

AUGUST 30, 2022

Our research shows that over half of today’s organizations expect over 40% of their employees to continue working from home or in a hybrid style over the next two years or so. Key takeaways from the research. The top ten across India, the Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Zinnov

OCTOBER 5, 2023

However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Research suggests that in the past, growing teams abroad has cost companies ~USD 200,000 per country, with an additional yearly HR admin cost of USD 90,000, with setup times taking more than 6 months.

Offshoring 98

Offshoring Payroll Administrative Government 98

Magellan Solutions

JUNE 7, 2021

Common outsourced services to back office service provider philippines. A report by Shared Services and Outsourcing Network (SSON) stated that Fortune 500 companies lose an estimated $480 billion due to ineffective back-office processes. Every business is unique, so every creative solution must be as well.

Outsourcing 52

Outsourcing Content Writing Call Center BPO 52

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 52

Management Global Business Services Right-Sizing Research 52

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. A problem augmented.

Out-Tasking 52

Out-Tasking Flexibility Business Process Outsourcing BPO 52

Everest Group

JANUARY 24, 2023

At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. In this webinar, Everest Group experts will uncover effective change management practices.

Management 52

Management Global Business Services Sourcing Research 52

Everest Group

APRIL 21, 2022

This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services. Jimit Arora leads Everest Group’s practice focused on serving enterprise customers. Partner, Sourcing and Vendor Management.

Outsourcing 52

Outsourcing Advisory Sourcing Shared Services 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Such development is anticipated to be primarily driven by the financial services, IT, and telecommunications sectors. Its market value in 2016 was US$106.46

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Everest Group

OCTOBER 18, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. About Everest Group.

Advisory 40

Advisory Offshoring Sourcing Sales 40

Magellan Solutions

JANUARY 1, 2023

According to a study by the Everest Research Institute , outsourcing to an offshore IT vendor is more affordable. Also called an offshore shared service. This is the most common delivery model associated with BPOs in the Philippines. It is the transfer of tasks to an entity outside the organization. Project-Based Outsourcing.

Outsourcing 40

Outsourcing Third Party Outsourcing Offshoring BPO 40

Magellan Solutions

MARCH 19, 2021

According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Also called an offshore shared service. This is the most common delivery model associated with BPO in the Philippines. It is the transfer of tasks to an entity outside the organization. Project-Based Outsourcing.

Third Party Outsourcing 52

Third Party Outsourcing Outsourcing Offshoring BPO 52

Magellan Solutions

FEBRUARY 5, 2021

According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Also called an offshore shared service. This is the most common delivery model associated with BPO in the Philippines. It is the transfer of tasks to an entity outside the organization. Project-Based Outsourcing.

BPO 52

BPO Third Party Outsourcing Outsourcing Offshoring 52

Everest Group

APRIL 7, 2022

Israel, Lithuania, Egypt) to access next-gen skills We expect a notable increase in the adoption of these talent sourcing and acquisition strategies over the next six to 12 months by Philippines-based shared service centers and other organizations.

Sourcing 52

Sourcing Co-Sourcing Flexibility Jobbing 52

Zinnov

OCTOBER 26, 2023

Setting up Global Capability Centers (GCCs): The Go-to De-risking Strategy for Businesses GCCs can handle a wide range of functions, including IT Services, Finance & Accounting, Human Resources, Research & Development, Customer Support, and more.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52