Redial

APRIL 14, 2023

Taking that into consideration, we were delighted to meet BPESA (Business Process Enabling South Africa). A non-profit company that works with multiple regional and strategic partners to promote domestic and international investment for business process outsourcing in an offshore destination. You want to know how we can help?

BPO 130

BPO Service Business Process Outsourcing Offshoring 130

Everest Group

FEBRUARY 24, 2022

Africa’s population is now approaching four times that of North America and Europe and will soon have more workers entering the workforce than India. So, what does that mean for the global talent pool, and how can organizations in the EMEA region plan for the talent of tomorrow? REGISTER ON LINKEDIN. Parul Jain.

98

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Perficient Digital Transformation

AUGUST 4, 2023

Together, we resolve uncertainty, embrace change, and establish a North Star to guide their transformation journeys. As a global dynamic organization, we believe that with our cohesive integrated strategy, we can deliver from any of our geographic locations and bring together the best team and the best value for the customer.

Service 98

Service Right-Sizing Research Healthcare 98

IBM Services

NOVEMBER 30, 2023

Extreme weather events not only threaten infrastructure but also obstruct routes, hindering goods transportation and disrupting supply chains even in regions far from the affected area. What can organizations do about climate change?

Insurance 101

Insurance Retail Efficiency Management 101

Everest Group

APRIL 7, 2022

As the world emerges from the pandemic and looks for new destinations for high-end information technology and business process services, put Latin America on the radar screen for its lower costs, talent availability, language proficiency, and other factors. Leading cities in the region (e.g., Leading cities in the region (e.g.,

Nearshoring 52

Nearshoring Service Analytics Government 52

Perficient Digital Transformation

OCTOBER 5, 2023

Excellence in Governance: Dana- Farber Cancer Institute Leaders of the Pack- Financial Services: UBM Regional Excellence- North America: Mecklenburg County These three projects have earned the distinction of being finalists for the remarkable digital experiences they provide their visitors.

Collaborations 52

Collaborations Government Healthcare Design 52

Perficient Digital Transformation

OCTOBER 3, 2023

Ed Hoffman Senior Vice President, North America Operations With more than 18 years with Perficient and more than 20 years’ experience in the digital agency and IT consulting, Ed Hoffman leads Perficient’s North America business unit operations. Louis and serves as Executive Sponsor of Perficient’s Giving ERG.

Sales 52

Sales Finance Accounting Engineering 52

Raya Contact Center

NOVEMBER 26, 2023

Reaching this position further cements the company’s success in the EMEA region and proves its strategic planning has been fruitful. In the EMEA region it primarily serves the Middle Eastern market in Arabic, English, and French languages.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Efficiency Marketing 85

Raya Contact Center

NOVEMBER 26, 2023

Reaching this position further cements the company’s success in the EMEA region and proves its strategic planning has been fruitful. In the EMEA region it primarily serves the Middle Eastern market in Arabic, English, and French languages.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Efficiency Marketing 82

Everest Group

MARCH 3, 2023

With customer demand for financial services rising across geographies, looming recessionary fears and competition is leading enterprises to expand beyond North America and enter developing markets such as the UK, Europe, Latin America, Asia Pacific, the Nordics, and the Middle East. Let’s take a look at where they are headed.

Outsourcing 52

Outsourcing Marketing Service Banking 52

Perficient Digital Transformation

JUNE 26, 2023

Behind the Award Top Workplaces recognizes leading companies in both regional and national programs across North America via surveys sent directly to employees. Louis Operations was ecstatic to learn that Perficient is once again a Top Workplace in the region. Brian Conway , General Manager of St.

Jobbing 97

Jobbing Research Management 97

Raya Contact Center

MARCH 10, 2022

With expansion plans into new regions and the growth of its digital suite of services, RCX is on the right track towards achieving its objectives. million, and opened new branches in Saudi Arabia, the United Arab Emirates, and Bahrain, as a step towards transforming from a regional company to a leading global company,” Refky added.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Raya Contact Center

JUNE 5, 2023

RAYA CX, a subsidiary of Raya Holding for Financial Investments and trusted provider of customer service, technical support, and global services for Fortune 500 companies across North America, Europe, the Middle East, and Africa, is proud to announce the opening of its second site in the Kingdom of Saudi Arabia in the heart of Riyadh.

Customer Service 52

Customer Service Management Service Marketing 52

Raya Contact Center

SEPTEMBER 28, 2022

The deal highlights RCX’s recent increased efforts to expand its footprint geographically, specifically in the EMEA region. RAYA has been the most preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001.

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Raya Contact Center

MARCH 10, 2022

The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. Following the announcement, Alaa Al Shafei has expressed his happiness for the awards granted to RCX; “RCX has always been at the top of the outsourcing companies in the region and has been granted dozens of remarkable awards.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Everest Group

APRIL 6, 2023

Key drivers of the acquisition The strategic benefits of this acquisition include: Stronger operational presence beyond North America: Webhelp has a strong presence in sales, marketing, and payment services across Europe, Latin America, and Africa.

Management 52

Management Legal Services Human Resources Collaborations 52

Everest Group

OCTOBER 24, 2023

As a result, Service Providers (SPs) are strengthening their horizontal- and vertical-focused partnerships with regional providers in the public and private cloud space to aid enterprises in their cloud adoption engagements.

Service 64

Service Retail Information Technology Marketing 64

Raya Contact Center

FEBRUARY 24, 2022

The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. Following the announcement, Alaa Al Shafei has expressed his happiness for the awards granted to RCX; “RCX has always been at the top of the outsourcing companies in the region and has been granted dozens of remarkable awards.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Ivemsa

OCTOBER 20, 2022

Since then, the maquiladora program has grown substantially and become a cornerstone of North American manufacturing. Overall, CEOs agree the North American trading block is going to be increasingly relevant in the near future and over the course of long-term business strategies. Energy Sector Across North America.

Manufacturing 52

Manufacturing Administrative Operational Costs Flexibility 52

Perficient Digital Transformation

SEPTEMBER 28, 2023

This committee is comprised of colleagues who are passionate about giving back to the community and have taken it upon themselves to drive philanthropy in the region. According to Feeding America, the largest charity working to end hunger in America, the current food insecurity rate is 12.9

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52

CGS Inc

OCTOBER 14, 2021

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. About CUSTOMER.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Intugo

MARCH 10, 2023

Current demand from North America should also be considered, as agents working in contact centers in Mexico provide multilingual support for end users in the US and Canada. Within the geographical zones that are best positioned to serve North America, Mexico is one of the few that can fully take advantage of this significant advantage.

Nearshoring 98

Nearshoring Human Resources Outsourcing Offshoring 98

Future of Sourcing

MARCH 15, 2023

Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

Perficient Digital Transformation

DECEMBER 28, 2023

Latin America, and India empowers us to redefine excellence throughout the industry. Perficient was most recently included in The Continuous Automation And Testing Services Landscape, Q4 2023 report, noting our geographic focus in North America, Asia Pacific and Latin America, which we believe is a testament to our global delivery expertise.

Healthcare 52

Healthcare Design Analytics Automation 52

Worldwide Call Centers

AUGUST 15, 2023

This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment. In this article, we will explore the reasons behind the increasing popularity of call center outsourcing in Tunisia and the advantages it offers to Europe & North America.

Outsourcing 52

Outsourcing Call Center Labor Costs Human Resources 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

Shared Services 52

Shared Services Outsourcing Service Finance 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

Shared Services 52

Shared Services Outsourcing Service Finance 52

Ivemsa

SEPTEMBER 7, 2021

The region is home to hundreds of parts suppliers that had production interrupted without a steady return to normal since early 2020. For example, a Japanese auto supplier immediately shifted production of parts for Mazda away from China’s coastal region of Jiangsu to central Mexico’s Guanajuato State. Although, it’s not only U.S.

Manufacturing 52

Manufacturing Sourcing Nearshoring Service 52

Everest Group

NOVEMBER 9, 2022

North America and EMEA (Europe, Middle East and Asia) dominate the HRO markets as greater than 70% of the new deals emerge from those signing regions. Increased activities in Asia Pacific and Latin America regions are being observed. billion by 2026. The share of deals in the retail sector bounced back.

Human Resources 59

Human Resources Research Retail Manufacturing 59

Perficient Digital Transformation

JUNE 27, 2022

Top Workplaces recognize leading companies in both regional and national programs across North America via surveys sent directly to employees. The team is already planning a variety of events and colleagues are excited to see what’s in store for the 2022 year. BONUS READ: The Importance of a Social and Culture Committee.

Jobbing 116

Jobbing Management Service 116

CGS Inc

OCTOBER 13, 2021

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Media Contacts: Susan Sweeney, CGS newsroom@cgsinc.com. .

Call Center 52

Call Center Business Process Outsourcing Government Retail 52

Avasant

DECEMBER 23, 2021

Now to continue its pace of growth, Workday expands its focus to include midsized organizations and also customers outside North America. Now, to continue growing, it has to extend its focus to midsized customers and also branch out beyond North America.

Managed Services 52

Managed Services Management Service Right-Sizing 52

Raya Contact Center

FEBRUARY 21, 2024

This represents a significant milestone for RAYA CX and demonstrates the company’s commitment to meeting the growing demand for exceptional customer experiences in the region. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across many verticals.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

CGS Inc

JANUARY 18, 2023

For nearly 40 years, CGS has enabled global enterprises, regional companies, andgovernment agencies to drive breakthrough performance through business applications,enterprise learning and outsourcing services. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.

Supply Chain Management 52

Supply Chain Management Retail Management Manufacturing 52

IBM Services

MARCH 8, 2024

Wind power As with solar power, public policies have been key to driving wind energy expansion, but growth projections vary by region. Project development, however, has been slower than initially expected in Europe and North America. The capital-intensive nature and financing costs of geothermal projects can be prohibitive.

Offshoring 78

Offshoring Government Manufacturing Sourcing 78

Everest Group

DECEMBER 10, 2021

Contributing factors explored in the study include the following: North America and Europe, in particular, have unhealthy “labor pyramids,” with 2.4 Other talent issues detailed in the study: North America and Europe (including UK and Ireland) are the geographic regions most heavily impacted.

Research 52

Research Government Sourcing Engineering 52

VXI

OCTOBER 14, 2022

Davao City, Philippines (October 13, 2022) – VXI Global Solutions, a leading BPO and CX provider, unveiled its fifth site in Davao City , cementing its claim as the largest employer in the region. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean.

BPO 52

BPO Advisory Government Finance 52