Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Zinnov

MARCH 26, 2024

As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028. So, why all the fuss?

Automation 52

Automation Service Robotics Process Automation Advisory 52

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Forrester Digital Transformation

FEBRUARY 15, 2023

Forrester is announcing changes to our Waves focused on automation services market, to better represent the rise of automation fabrics and the changing role of systems integrators, consultancies, advisory firms and specialist services vendors in this space.

Automation 130

Automation Advisory Service Marketing 130

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. September 29, 2022 |. 10:00 CDT | 11:00 AM EDT. David Rickard.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Perficient Digital Transformation

FEBRUARY 2, 2022

In The Forrester Wave : Digital Process Automation Software, Q4 2021, Forrester identified fourteen of the most significant providers that offer DPA software solutions for application development professionals. Visit our Intelligent Automation page to learn about our partnerships and solutions. Get the Report.

Robotics Process Automation 118

Robotics Process Automation Automation Software Out-Tasking 118

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Immedus

MAY 3, 2023

The report notes that, ultimately, application leaders must “balance hyper-automation, integration, emerging technology trends, and risk management” in their selection process. According to Gartner, the global payroll solution market is expanding rapidly, for a variety of reasons.

Payroll 52

Payroll Marketing Cybersecurity Robotics Process Automation 52

Everest Group

NOVEMBER 16, 2022

Task mining market will see increased adoption, product enhancements, use case expansion, M&A activities, and a wide range of creative partnerships. . . This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space. Additional Market Highlights.

Marketing 52

Marketing Automation Software Robotics Process Automation 52

Automation Anywhere

JULY 20, 2021

It’s data that could help you deliver better customer services, market better to existing customers and prospects, aid in enhancing existing products as well as new product design and development, stay on top of quality, and ultimately improve your business's bottom line by boosting the overall customer experiences. What data is that?

Customer Service 110

Customer Service Service Robotics Process Automation Customer Support 110

Hyland

JULY 5, 2022

Hyperautomation in financial services. What you need to know: Automation has been a feature of banking since the days of punched cards, but there’s significant scope to drive further cross-functional connectivity across most institutions. . > Tech lends a hand in mortgage application process.

Robotics Process Automation 72

Robotics Process Automation Sales Automation Human Resources 72

The Hackett Group

DECEMBER 13, 2023

Companies Need Digital-Ready Contracts That Not Only Deliver Cost Reduction But Also Focus on Business Value Creation and Innovation Miami, FL – December 13, 2023 – A new Hackett Value Matrix analysis of 15 leading finance and accounting outsourcing (FAO) service providers by The Hackett Group, Inc.

Research 69

Research Service Advisory Robotics Process Automation 69

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition.

Automation 52

Automation Marketing Robotics Process Automation Healthcare 52

Automation Anywhere

OCTOBER 6, 2021

Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. Three-fourths of them ( 75%) are more reliant on RPA compared with their pre-pandemic operations Moving to RPA-as-a-Service Traditional RPA is software that mimics human digital behavior.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Zinnov

JANUARY 31, 2023

In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robotic Process Automation (RPA) has become the core enabler for advanced accuracy and transparency in the public sector service delivery and performance.

Government 98

Government Automation Robotics Process Automation Administrative 98

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

MAY 22, 2024

Read on to discover strategies to improve CXM provider success in a technology-driven market. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. Reach out to discuss this topic in depth.

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Sourcing Call Center 69

Metasource

FEBRUARY 7, 2023

That’s where data as a service (DaaS) comes in. What Is Data as a Service? It may sound like a big ask, but the answer is simple: leverage business data services. These services combine outsourced management and intelligent technology to maintain the integrity and efficacy of your data.

Service 52

Service Robotics Process Automation Business Process Outsourcing Labor Costs 52

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) is one of the most potent digital levers that enables businesses to achieve digital transformation. LEARN MORE ABOUT Top Service Providers

Automation 52

Automation Robotics Process Automation BPO Sourcing 52

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. This function accelerates up data processing cycles, reduces manual error rates, and streamlines company processes.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

Metasource

MARCH 16, 2022

According to a survey conducted by S&P Global Market Intelligence , 54% of the 1,200 IT decision-maker respondents said their biggest technology hindrances to being productive are applications not integrating with one another and information being siloed in different applications. What Is Integration as a Service?

Data Entry 52

Data Entry Service Robotics Process Automation Labor Costs 52

Everest Group

APRIL 10, 2024

Despite the economic uncertainty, the RCM operations outsourcing market has poised itself as a growth star, increasing at a compound annual growth rate (CAGR) of more than 12% from 2021-23. R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Anexa

JANUARY 30, 2023

To take advantage of this trend, businesses can use e-commerce platforms to expand their online presence, offer promotions and discounts, and target their marketing efforts to online audiences. Automation Automation technology has been a game-changer in the world of business.

Information Technology 52

Information Technology E-Commerce Robotics Process Automation Cybersecurity 52

The Hackett Group

SEPTEMBER 21, 2023

The detailed analysis of current SG&A costs engaged proprietary performance benchmarks from The Hackett Group ® to quantify for the first time the potential impact Generative AI will have on SG&A, including finance, procurement, human resources, information technology, marketing, sales and other functions.

Advisory 106

Advisory Robotics Process Automation Research Automation 106

Automation Anywhere

JULY 13, 2022

The company advises business leaders on strategy, marketing, organization, operations, IT, and M&A across industries, including financial services. As more fintechs enter the market and consumer preferences shift, traditional retail banks face significant challenges in attracting and holding customers while remaining profitable.

Banking 96

Banking Retail Automation Robotics Process Automation 96

Chazey Partners

OCTOBER 6, 2020

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

3Pillar Global

APRIL 26, 2024

Make it seamless for them to stay with this payer rather than shopping on the market. Now you can use “drag and drop” services like Squarespace that don’t require you to write a line of code. Robotic Process Automation for internal workflows. There’s no shortage of manual processes at health systems and payers.

Healthcare 64

Healthcare Robotics Process Automation Pharmaceuticals Engineering 64

Automation Anywhere

JULY 28, 2022

Automation Anywhere has been named a “Leader” for the fourth consecutive year in the July 2022 Gartner Magic Quadrant for Robotic Process Automation. We’re honored to be named a Leader again by Gartner,” says Mike Micucci, Chief Operating Officer of Automation Anywhere. and/or its affiliates in the U.S.

Robotics Process Automation 52

Robotics Process Automation Automation Research Information Technology 52

Serigor Inc

DECEMBER 1, 2022

Some of these technological developments are focused on creating innovation-based opportunities, products and customer satisfaction while others are powering companies to hire apt resources, run the internal and external workforce and meet day-to-day challenges of product delivery, marketing and more. RPA (Robotic Process Automation).

Robotics Process Automation 52

Robotics Process Automation Supply Chain Management Automation Software 52

Serigor Inc

DECEMBER 1, 2022

Some of these technological developments are focused on creating innovation-based opportunities, products and customer satisfaction while others are powering companies to hire apt resources, run the internal and external workforce and meet day-to-day challenges of product delivery, marketing and more. RPA (Robotic Process Automation).

Robotics Process Automation 52

Robotics Process Automation Supply Chain Management Automation Software 52

Amzur

MAY 9, 2024

RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories. This helps speed up services and reduce human error. Sales/CRM Process: The role of technology is indispensable in sales and CRM. Isn’t it?

Automation 83

Automation Inventory Management Robotics Process Automation Sales 83

3Pillar Global

JUNE 3, 2024

Codeless development platforms, robotic process automation (RPA) , machine learning, AI, and data infrastructure technologies have matured to become viable tools in building platform-based solutions. So there’s no way to verify their eligibility prior to service.

Management 52

Management Robotics Process Automation Healthcare Engineering 52

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. We’re observing the banking industry’s growing use of RPA. Interested in learning more?

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Automation Anywhere

OCTOBER 22, 2021

The retail sector and professional and business services were the hardest hit. Robotic Process Automation (RPA) can help with burnout and lack of opportunity. A customer service representative must manually pull data from three different legacy applications to answer a client’s question. In process engineering.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Automation Anywhere

JUNE 9, 2022

It includes numerous different types of technologies and tools, including artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), integration platform as a service (iPaaS), low-code/no-code tools, and other kinds of decision, process, and task automation tools, according to Gartner.

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Zinnov

JANUARY 31, 2023

In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robotic Process Automation (RPA) has become the core enabler for advanced accuracy and transparency in the public sector service delivery and performance.

Government 52

Government Automation Robotics Process Automation Administrative 52