31 West

DECEMBER 5, 2022

Inside this realm of IT support, you may have come across several terms like help desk, IT service desk outsourcing , incident management, and customer support, among others. As a manager, you are responsible for understanding these subtle differences, as it will help you prioritize issues and serve users better.

Management 130

Management Service Customer Support Accounting 130

Paysquare

MARCH 3, 2024

Traditional payroll management systems are known for using manual processes and paperwork, which only lead to increased tasks. Also, accessing payroll information or making changes required direct interaction with payroll staff, which automatically caused delays in work and inefficiency in overall payroll management.

Payroll 91

Payroll Management Service Administrative 91

31 West

AUGUST 25, 2022

Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled services, using managed IT support is standard practice for businesses. Some of the widely used managed IT support include cloud-based storage, remote monitoring , server maintenance, etc.

Management 130

Management Service Cybersecurity Out-Tasking 130

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Perficient Digital Transformation

FEBRUARY 20, 2023

Perficient’s Salesforce Managed Services program specifically address these challenges that businesses face with their Salesforce set up. Data Management- Generating correct and useful data from Salesforce systems for the business is key to achieving the ROI.

Managed Services 64

Managed Services Management Service Healthcare 64

V-Soft Consulting

MAY 14, 2024

The field of IT Service Management (ITSM) has grown considerably, with multiple tools offering comprehensive solutions to meet the evolving needs of businesses. Two leading players in this area are BMC Helix ITSM and ServiceNow IT Service Management.

Management 52

Management Service Flexibility 52

V-Soft Consulting

MARCH 1, 2024

However, introducing any type of technology into your business adds a layer of complexity that needs to be managed by trained IT professionals. With this in mind, many companies choose to outsource an IT agency to manage their technology services.

Managed Services 52

Managed Services Management Service Administrative 52

Perficient Digital Transformation

OCTOBER 4, 2023

In this blog, I will look at these several factors compared across the architecture differences of AEM with Adobe Managed Services (AMS) compared to the newer AEM as a Cloud Service (AEMaaCS) architecture. This workflow manages tasks such as generating thumbnails, adding metadata, encoding, and other customized processing.

Managed Services 52

Managed Services Service Management Jobbing 52

Forrester Digital Transformation

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Most […].

Management 246

Management Service Information Technology 246

31 West

OCTOBER 2, 2023

This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.

Service 130

Service Efficiency Collaborations Management 130

Forrester Digital Transformation

JANUARY 16, 2023

Leading firms use a mix of service providers to build their future-fit strategies. Forrester  Forrester data shows that, in 2021, 46% of APAC infrastructure decision-makers whose organizations are adopting cloud say they want to use managed services from cloud service providers.

Managed Services 130

Managed Services Management Service 130

Airswift

AUGUST 10, 2023

Managed Service Provision, often abbreviated as MSP, is a service model in which overall responsibility for the management of an organisation's non-permanent workforce. The question "What is Managed Service Provision?"

Managed Services 52

Managed Services Management Service Flexibility 52

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

IBM Services

FEBRUARY 28, 2024

Managed DNS is where a third-party hosts and optimizes your DNS resolution architecture to provide the fastest, most secure, most reliable experience. Perhaps the easiest way to explain it is by looking at the opposite scenario: what if you don’t have a managed DNS service in place?

Management 100

Management Analytics Jobbing Outsourcing 100

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Perficient Digital Transformation

JANUARY 23, 2023

Traditionally, Managed Services Providers (MSPs) have focused on areas like IT, Network, Infrastructure, Cloud, Security, and third-party vendor software management. Digital MSPs like Perficient, bring together years of Digital Consulting, Technology, and Implementation expertise for these DXPs.

Managed Services 64

Managed Services Management Service Analytics 64

Perficient Digital Transformation

OCTOBER 8, 2021

Data plays an essential role in today’s digital economy and keeping up with modern data management processes is key to staying competitive. But achieving that level of competency often requires the assistance of a data management service provider. Forrester Now Tech: Data Management Service Providers, Q4 2021 Report.

Managed Services 119

Managed Services Management Service Government 119

Everest Group

AUGUST 23, 2023

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area.

Managed Services 52

Managed Services Management Service Outsourcing 52

IBM Business Partners

JULY 18, 2023

In this blog post, we explore the practical implementation of utilizing Terraform on IBM Cloud to create and manage secrets by seamlessly integrating your IBM Cloud Kubernetes Service with IBM Cloud Secrets Manager. IBM Cloud Kubernetes Service fetches the Secrets Manager secret via the CRN.

Management 52

Management Service Accounting Managed Services 52

https://www.hcmworks.com/blog

OCTOBER 5, 2020

A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers.

Managed Services 96

Managed Services Management Service Government 96

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? What’s more, the number of offshore full-time equivalent employees (FTE) jumped 115%.

Marketing 72

Marketing Management Service Offshoring 72

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.

Global Business Services 64

Global Business Services Management Service Research 64

Auxis

JULY 27, 2021

Already advancing at a healthy pace, Amazon Web Services (AWS) cloud adoption has accelerated aggressively in the post-pandemic era as executives scramble to infuse their businesses with agility and flexibility.

Managed Services 94

Managed Services Management Service Flexibility 94

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 52

Management Service Regulations Insurance 52

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Unosquare

APRIL 9, 2024

An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. Allen started his career in customer service.

Management 98

Management Collaborations Design Software 98

Intugo

MAY 24, 2024

Why You Should Consider Outsourced Accounting Services Are you considering outsourced accounting services for your business? Because of the increasing complexity of financial management, many companies are turning to outsourced solutions to streamline their accounting processes and to focus on their core activities.

Accounting 52

Accounting Outsourcing Service Payroll 52

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 52

Management Healthcare Service Reduced Costs 52

Infosys Consulting

SEPTEMBER 25, 2023

As financial services institutions continue to seek a competitive advantage and strive to increase market share, the ability to leverage and monetize data has become a necessity in today’s hyper-competitive environment. For example, customers who have not used a service or product for an extended period could fall within this group.

Risk Management 52

Risk Management Risk Management Management Service 52

Everest Group

APRIL 28, 2024

Application Management Services LEARN MORE ABOUT OUR PRICING SERVICES

Managed Services 52

Managed Services Management Service Marketing 52

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. With our proven expertise in PRM solutions, we have landed in multiple analyst reports.

Management 119

Management Manufacturing Streamline Operations Research 119

Everest Group

MARCH 6, 2024

Understand how enterprises implement strategies to achieve cost advantages in the realm of customer experience management services.

Managed Services 59

Managed Services Management Service Marketing 59

Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. LEARN MORE ABOUT Top Service Providers

Management 52

Management Sourcing Analytics Insurance 52

Offshore India Data Entry

JUNE 14, 2023

SCM stands for Supply Chain Management is an important area in every business. But, if you are partnering with a BPO service provider you will get their professionals and can run your business smoothly. Proper Financial Management Financial Management is the backbone of every business organisation.

Supply Chain Management 52

Supply Chain Management BPO Data Entry Outsourcing 52

IBM Services

SEPTEMBER 6, 2023

Modern enterprise networks are vast systems of remote and on-premises endpoints, locally installed software, cloud apps , and third-party services. Organizations rely on the vulnerability management process to head off these cyberthreats before they strike. The vulnerability management lifecycle Corporate networks are not static.

Management 105

Management Cybersecurity Automation Engineering 105