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Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance

Intelligent Sourcing

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. It’s all acronyms.

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12 Different Types of Managed Services

31 West

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. End User Services.

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What Is The Value Of Managed Services?

31 West

You heard that right, that’s the prime reason why many businesses prefer to work with a managed IT services provider as it can easily dodge that bullet. One can weigh the value of managed IT services based on myriad factors. What is Managed Services? Why Should You be Outsourcing IT Managed Services?

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How To Choose The Best Managed IT Service Desk Provider ?

31 West

When hiring a managed IT desk service provider, you must consider hard metrics and soft skills. As security has become a priority for all companies, people are seeking the help of qualified and experienced service desk providers to streamline their IT functions. 8 Tips to Choose Best Managed IT Service Desk Provider.

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Unleashing Flexibility: How SFCC Enables a Composable Commerce Experience

Perficient Digital Transformation

It’s like a Lego set for e-commerce, where instead of just separating the front end from the back end, every component of the commerce platform is broken down into independent, modular services. Various services like Headless CMS, GraphQL, Progressive Web Apps can be utilized.

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Top 10 Benefits For Your Business From Using Managed IT Services

31 West

Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled services, using managed IT support is standard practice for businesses. Some of the widely used managed IT support include cloud-based storage, remote monitoring , server maintenance, etc.

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Scalability and Flexibility: How Outsourcing Payroll Supports Business Growth

Paysquare

According to a recent report disclosed by Forbes, an overwhelming majority of businesses (85%) encounter difficulties in managing their payroll efficiently as they expand and their workforce grows. Nevertheless, outsourcing payroll services is emerging as a viable solution that more and more businesses are considering.

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