Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

Groove Technology

JUNE 22, 2023

Are you searching for a way to enhance your business's capabilities without the hassle of recruiting and managing a full in-house team? Look no further than IT outstaffing services. With the rapid advancement of technology, having a proficient IT department has become essential for businesses of all sizes.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). The outsourcing process begins with hiring new employees abroad.

Offshoring 246

Offshoring Software Service E-Commerce 246

Groove Technology

OCTOBER 14, 2021

A number of the extra benefits of outsourced projects are that it allows specializing in the core business, resolving capacity issues, and improving the service quality. That’s why software development management techniques play an important role in the success of your outsourced projects. Risk reduction.

Software 246

Software Outsourcing Management Out-Tasking 246

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Everest Group

JULY 26, 2022

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Why is razor-sharp solution sizing so critical?

Right-Sizing 105

Right-Sizing Advisory Service Managed Services 105

31 West

FEBRUARY 7, 2023

Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management. Automate Manual Processes Workflow automation is no longer optional.

Management 130

Management Automation Right-Sizing Out-Tasking 130

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

FEBRUARY 27, 2024

As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services. The answer is by implementing a 24/7 support service. What is 24/7 Support? 24/7 support is imperative for the IT industry.

Service 130

Service Customer Support Out-Tasking Call Center 130

Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. Overview of Outsourcing Customer Service Outsourcing customer service has become a strategic imperative for small and midsize enterprises.

Customer Service 59

Customer Service Outsourcing Call Center Service 59

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. With the monstrously growing size of the IT Help Desk industry, with a market value of US$ 10.9 Stop Paying Your Stacked Up Phone Bills, Right Now! Moving to shared services saves organizations 15% to 20% of their costs.

Service 130

Service Right-Sizing Shared Services Engineering 130

Everest Group

JULY 15, 2022

With the meteoric rise in cyber attacks and cybersecurity talent shortage, Managed Detection and Response (MDR) can help enterprises improve incident detection, investigation, and response without more staffing. Types of managed detection and response providers. Read on for recommendations for an effective cybersecurity approach. .

Cybersecurity 59

Cybersecurity Management Service Offshoring 59

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Many businesses struggle with determining the right time to make this crucial investment.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

31 West

JANUARY 24, 2024

Encryption, tokenization, multi-factor authentication, and access control are some of the security measures that every business, no matter their size or industry, implements today. They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support.

Engineering 100

Engineering Service Cybersecurity Accounting 100

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. They’re not just for tech giants anymore; businesses of all sizes can maximize these advanced services to stay ahead of the curve. Read along!

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Groove Technology

AUGUST 15, 2023

IT staffing services have become increasingly popular in recent years as companies look for ways to stay competitive in the fast-paced digital age. These services provide organizations with access to skilled IT professionals who can help them meet their technology needs and drive growth.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

31 West

JANUARY 9, 2024

Introduction to AWS Solutions Architect Role Amazon Web Services (AWS) is a cloud computing platform that offers a broad range of cloud services to organizations of all sizes. An AWS certified solutions architect plays a key role in deploying and managing a company’s cloud computing architecture on the AWS platform.

Right-Sizing 130

Right-Sizing Design Service Research 130

Perficient Digital Transformation

OCTOBER 6, 2021

Forrester defines RPA services as: “Services that enable the robotic process automation (RPA) lifecycle, including consulting, solution architecture, governance and enablement services, bot design and development, bot management, and bots as a service, rendered either on-premises or as a service.”.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

Obobo

FEBRUARY 2, 2023

Supplier Management- The Ultimate Guide to Supplier Management and Software Supplier management is an important part of running a successful business. It involves understanding the different roles your suppliers play and how to manage them effectively. What is Supplier Management?

Software 52

Software Management Right-Sizing Reduced Costs 52

Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? Is customer service a cost center?

Customer Service 98

Customer Service Efficiency Call Center Service 98

IBM Services

OCTOBER 16, 2023

APIs serve as essential connectors between the growing number of data sources and applications in companies of all sizes and in all industries. Unlock the full value of your APIs with IBM API Connect We are excited to share that Gartner recently named IBM a Leader in the 2023 Gartner® Magic Quadrant™ for API Management.

Management 73

Management Advisory Right-Sizing Research 73

Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

NOVEMBER 30, 2022

Change management viewed as critical by 75% of GBS organizations, but only 16% manage change systemically; Everest Group offers practical 12-step guide to help GBS organizations approach, staff, invest in, and manage change. . The normative view of change management is that it is situational, triggered by an event.

Global Business Services 52

Global Business Services Research Management Right-Sizing 52

Avasant

DECEMBER 23, 2021

Workday Increasingly Relying on Partners to Provide HCM Implementation and Managed Services. Over the past decade, Workday has shown strong growth in its cloud-based suite for human capital management (HCM), especially among large enterprises. There’s no way for Workday to do that without service provider partners.”.

Managed Services 52

Managed Services Management Service Right-Sizing 52

Metasource

APRIL 18, 2023

It entails converting your current physical business documents into virtual copies that are easy to manage, access, track, and share from anywhere with any computer or mobile device. Digitize Incoming Files with a Digital Mailroom A digital mailroom can help manage both your incoming paper mail and emails.

Service 98

Service Business Process Outsourcing Out-Tasking Software 98

Obobo

AUGUST 2, 2022

Best Practices for Supplier Management. Managing suppliers is an essential component of a business’ procurement process. Poor management, however, can add more stress to the situation. Consider these best practices as you build the right supplier management system for your business. Table of Contents.

Management 64

Management Right-Sizing Supply Chain Management Strategic Sourcing 64

31 West

MAY 4, 2024

Today, you need a centralized system where all your customer data can be organized and managed in a single place. That’s what high-quality, scalable, and robust Customer Relationship Management (CRM) software does for your business. These tools are designed to streamline your workflow and manage customer interactions.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

IBM Services

FEBRUARY 5, 2024

Cloud services are readily available and come in all shapes and sizes—it’s important to determine which is best for your organization. Cloud migration challenges Though cloud migration might be the right move for your organization, it doesn’t mean that there aren’t challenges involved.

Management 70

Management Right-Sizing Automation Regulations 70

31 West

FEBRUARY 7, 2023

Are you struggling to route, track and manage requests and issues? Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

SEPTEMBER 14, 2022

The demand for managed services is growing as more and more organizations have opted for digital transformation. So it is normal to explore managed service provider best practices to ensure overall industrial development. 7 Managed Service Provider Best Practices. Concentrate On a Specific Service.

Right-Sizing 130

Right-Sizing Managed Services Cybersecurity Automation 130

31 West

JANUARY 26, 2023

The asset management tool lists all your hardware and software assets in one place and discovers their running status. From ticket automation to automated alerts, the solution handles your IT services without manual intervention. Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises.

Right-Sizing 130

Right-Sizing Software Automation Design 130

Everest Group

NOVEMBER 15, 2022

Outsourcing Services Pricing: What to Expect Next. 2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. O N-DEMAND WEBINAR.

Outsourcing 52

Outsourcing Service BPO Strategic Sourcing 52