Everest Group

JANUARY 17, 2023

Everest Group recently helped a low code no code (LCNC) product company evolve its product and pricing strategy by assessing the market standing of its platform features and commercials. Now let’s take a closer look at each of the assessment dimensions and the features/components evaluated in each of these areas. Pricing insights.

Research 52

Research Collaborations Sourcing Design 52

Perficient Digital Transformation

MARCH 27, 2024

Accessibility Customization features contribute to the overall accessibility of your app by empowering users to adapt the interface to their specific accessibility needs. Whether users require larger text, high-contrast themes, or alternative input methods, customizable interfaces enable them to navigate the app with ease.

Design 52

Design Flexibility 52

31 West

DECEMBER 13, 2022

Here are 10 must-have features that every great ticket system offers. It features many educational tools that answer your user’s general questions without involving an agent. Some advanced ticketing systems come with a data log feature that captures the device, browser, and ISP details for better service. Ticket Automation.

Automation 130

Automation Human Resources Software Sales 130

Everest Group

MAY 31, 2023

From the many thought-provoking conversations that Everest Group analysts engaged in at Formation ’23, three main themes emerged about the future of insurance technology. Contact us directly for more insights. SaaS sprawl requires attention SaaS sprawl was another theme that dominated conversations.

Insurance 52

Insurance Streamline Operations Out-Tasking Software 52

31 West

JANUARY 25, 2023

Customer service software comes equipped with different features, integrations, support options, and different price points. It includes features like conversational support for customers, multiple communication channels, a help center, community forums, and the use of AI and bots for quick answers. What is Autotask?

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Vilmate

JANUARY 11, 2024

In 2023, Web Summit featured many well-known and influential figures. For example, Meredith Whittaker, the president of Signal with 17 years of experience in the IT industry, shared her insights. Let’s examine the event’s key themes and draw conclusions from this significant event. How did Apple WWDC 2023 unfold?

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Premier BPO

SEPTEMBER 21, 2023

The sessions are filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. The positive and collaborative atmosphere within the SOCAP community was evident, especially in light of the theme of celebrating SOCAP’s 50th Anniversary.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Everest Group

APRIL 27, 2023

Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This research assesses 26 leading R&R service providers featured on the Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023.

Marketing 52

Marketing Collaborations Research Sourcing 52

Everest Group

JANUARY 2, 2023

We look at the providers’ digital services market size and growth, examine digital service themes for healthcare providers, share provider assessments on several capability- and market success-related dimensions, and provide our independent remarks on the providers to help enterprises make the right sourcing decisions. Our Thinking.

Healthcare 52

Healthcare Service Right-Sizing Sourcing 52

Anexa

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

BPO 52

BPO Business Process Outsourcing Customer Service Out-Tasking 52

Premier BPO

APRIL 28, 2023

This year’s symposium is centered around the theme of “Decades”, reflecting on the organization’s past 50 years. The event presents the challenges and progress made over time, and a chance to connect with like-minded peers to explore new opportunities.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

IBM Services

APRIL 1, 2024

These new insights can be realized at greater speeds than ever before. Now, a business user can use GenAI tools to develop preliminary code for new product features without as much reliance on technical teams. It can also gain an understanding of market advantages and suggest strategic product changes.

Analytics 82

Analytics Sales Out-Tasking Automation 82

Perficient Digital Transformation

NOVEMBER 28, 2023

For now, I wanted to share with you some pivotal insights I cannot wait to explore further in the coming days: The Incredible Accessibility of Responsible AI One of the standout themes is how AWS cloud-native services are quickly expanding our ability to provide controlled, collaborative, and connected intelligent experiences.

Collaborations 52

Collaborations Out-Tasking Government Service 52

Perficient Digital Transformation

SEPTEMBER 19, 2023

Read on to learn about my top nine takeaways. Data, AI, and Trust There were several key themes at this year’s Dreamforce, including Data, AI, and trust. These features are built on Data Cloud, and help create more personalized and engaging customer experiences.

Out-Tasking 59

Out-Tasking Order Management Marketing Manufacturing 59

Planergy Software

MARCH 27, 2023

Download Free Copy Xero Features You Need To Know About Written by Rob Biedron 15 min read Accounting Technology & Software Xero Download PDF IN THIS ARTICLE What Is Xero? Xero Pricing Xero Features You’re missing out if you’re not using Xero for your accounting and bookkeeping needs. Click Options > Upload logo.

Banking 52

Banking Finance Accounting Software 52

Everest Group

APRIL 13, 2023

In response, technology providers are developing deep expertise across various product types and demand themes. They are seeking cloud-ready platforms that can enable extensive API integrations and provide out-of-the-box functionalities for rapid product configurations.

Administrative 52

Administrative Insurance Marketing Service 52

Perficient Digital Transformation

OCTOBER 31, 2023

AI in Oracle CloudWorld, Performance Reviews and Oracle Grow Oracle CloudWorld and AI introduction for HCM At Oracle’s CloudWorld last month, the dominant theme was about Artificial Intelligence (AI). The initial use of AI will focus on Authoring, Insights/Planning, Suggestions and Summarization. What a relief!

Human Resources 52

Human Resources Analytics Out-Tasking Engineering 52

Everest Group

MARCH 23, 2022

Providers recognize the evolving demand themes and are pivoting quickly to a digital-powered model to provide the desired benefits to their clients. Market Insights™ Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office. Market Insights™ Comparing Traditional and Augmented Data Management Models.

Automation 52

Automation Robotics Process Automation BPO Analytics 52

IBM Services

DECEMBER 14, 2023

I caught on many of the conference themes and walking through the vendors, I got impressed by many of the technologies. Read VPC Custom Image Creation and Distribution to get insights into VPC image support in the IBM Cloud. Yet another security feature is a trusted profile.

Engineering 70

Engineering Accounting Automation Collaborations 70

Premier BPO

MARCH 29, 2023

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. The event also featured the SSON North American Impact Awards Gala honoring the ‘best-in-class’ Global Business Services (GBS) providers.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Everest Group

NOVEMBER 11, 2021

Member experience as a theme is so important that health plans have created a new position, the Chief Experience Officer (CXO), to use their organizational muscle for prioritizing experience. In a recent (2020) survey by Everest Group, experience was identified as the most important strategic priority for enterprises. Things to watch out for.

Healthcare 52

Healthcare Insurance Sales Administrative 52

Perficient Digital Transformation

APRIL 17, 2024

Content Classification A strong content taxonomy can really help with discovery and search relevancy but also with analytics and gathering insights on what type of content is resonating with your audiences. These insights enable marketers to create more targeted and personalized marketing campaigns, messaging, and product recommendations.

Co-Sourcing 52

Co-Sourcing Healthcare Marketing Analytics 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. Premier BPO’s COO also contributed by sharing exclusive insights as a featured panel speaker.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

SIG Speaks

JUNE 6, 2022

We have a host of resources, insights and events to get you prepared. Join Sunil Masand and John Distasio from Aavenir for an insightful session as they dig into why automating supplier onboarding and adopting vendor management portals is a win-win for you and your suppliers. Featured Content from Industry Experts.

Finance 40

Finance Sourcing Collaborations Automation 40

IBM Business Partners

AUGUST 28, 2023

Each word becomes a feature, and the frequency of occurrence represents its value. Data extraction Once you’ve assigned numerical values, you will apply one or more text-mining techniques to the structured data to extract insights from social media data. positive, negative or neutral). positive, negative or neutral).

Co-Sourcing 58

Co-Sourcing Marketing Out-Tasking Sourcing 58

Magellan Solutions

APRIL 11, 2024

Access to Expertise and Best Practices Shopify telephone support agents stay up-to-date with the latest platform updates, features, and industry best practices. They can share their expertise and insights with merchants, helping them optimize their online stores and stay ahead of the curve.

BPO 95

BPO E-Commerce Service Order Management 95

SIG Speaks

MAY 2, 2022

We have a host of resources, insights and events to get you prepared. Featured Content from Industry Experts. This report provides deep insights across a wide range of direct and indirect spend categories, enabling procurement and supply chain professionals to plan ahead and determine their sourcing and purchasing strategy.

Sourcing 40

Sourcing Finance Shared Services Automation 40

Perficient Digital Transformation

JUNE 24, 2022

Those two themes merged during a recent event hosted by the Perficient Giving Employee Resource Group (ERG) with representatives from FIRST ® Inspires ( FIRST ), one of the eight organizations Perficient is supporting through our charitable match program, Perficient Gives. How did you get involved with FIRST?

Engineering 69

Engineering Manufacturing Design Jobbing 69

Avasant

MAY 20, 2021

Avasant will host its Empowering Beyond: Transcending Digital Summit in a uniquely immersive environment, which will feature inspiring keynotes, interactive panels, innovative demos, private social lounges, fireside chats, and more. the theme of “Transcending Digital,”?the Los Angeles, May, 2021.

Advisory 40

Advisory Cybersecurity Sourcing Automation 40

SIG Speaks

MARCH 1, 2022

We have a host of resources, insights and events to prepare you for procurement's transformation! This event will bring together some of the brightest minds, the best insights and the most relevant topics to create a truly remarkable experience. Featured Content from Industry Experts. Procurement Technology Summit.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

3Pillar Global

APRIL 20, 2021

You might track the following metrics to measure satisfaction: Support ticket themes. Feature sentiment. There’s no shortage of customer-related insights available—be it in the form of brand mentions, chatbot conversations, behavioral data, support tickets, reviews. Number of features deployed. NPS, CSAT scores.

Software 40

Software Sales Out-Tasking Marketing 40

SIG Speaks

FEBRUARY 1, 2022

We have a host of resources, insights and events to prepare you for procurement 4.0! Featured Content from Industry Experts. The GEP Outlook 2022 report explores global business trends and features seven critical leadership themes that will help you proactively prepare for and power through the challenges ahead.

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

We have a host of resources, insights and events to prepare you for procurement 4.0! Featured Content from Industry Experts. The GEP Outlook 2022 report explores global business trends and features seven critical leadership themes that will help you proactively prepare for and power through the challenges ahead.

Sourcing 40

Sourcing Advisory Automation Shared Services 40

IBM Business Partners

JUNE 23, 2023

To accelerate speed-to-market, grow the business with new innovative products and services, gain new and deeper risk insights, and improve customer experience, most companies are also emphasizing digital transformation. There are three recurring themes that we see most often: 1. as required for a “Gig Economy”).

Insurance 61

Insurance Administrative Right-Sizing Automation 61

Zinnov

JUNE 10, 2022

92% of purchase research starts online, and “it’s all about content marketing …but it’s not feature-function content; it’s education. This is a common theme across all the major SMB-focused ISVs and aligns well with SMB purchase priorities. Hence, easy implementation is the dominant criteria for technology purchases.

Marketing 52

Marketing E-Commerce Payroll Right-Sizing 52

Zinnov

JUNE 10, 2022

92% of purchase research starts online, and “it’s all about content marketing …but it’s not feature-function content; it’s education. This is a common theme across all the major SMB-focused ISVs and aligns well with SMB purchase priorities. Hence, easy implementation is the dominant criteria for technology purchases.

Marketing 52

Marketing E-Commerce Payroll Right-Sizing 52

3Pillar Global

APRIL 14, 2021

You’ll also hear from our experts who share some best practices and insights based on their experience working with a wide range of clients. However, organizations are getting better results by incorporating UX into the earliest stages of development, allowing customer feedback to inform all features and requirements. Increases Sales.

Software 40

Software Sales Design Marketing 40