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Enhancing the full customer journey with pre-sales + post-sales customer support

Influx

Pre-sales support is just as important as post-sales support , though many eCommerce businesses aren’t taking advantage of its full potential. Here’s the tea: pre-sales can be a huge revenue generator. Companies with strong pre-sales consistently achieve win rates of 40-50% in new business. Let’s delve in!

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The Azure Well Architected Framework: Performance Efficiency Pillar

Perficient Digital Transformation

A group of five pillars encompassing Reliability, Security, Cost Optimization, Operational Excellence, and Performance Efficiency. Cost Optimization must be balanced against Performance Efficiency. Conversely, Operational Excellence may complement and enhance Performance Efficiency. ” ~ David Allen. Good to go, right?

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Why Einstein Commerce Cloud Stands Out: Unveiling the Power of AI in E-commerce

Perficient Digital Transformation

Salesforce Commerce Cloud, with its Einstein AI capabilities, offers a compelling solution for businesses seeking to personalize the customer journey and boost sales. This data-driven approach helps merchandisers make informed decisions to optimize sales and inventory management. But how does it stack up against other options?

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Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts

Influx

More specifically, companies are increasingly choosing to outsource live chat to increase business efficiency. Live chat outsourcing offers an effective customer support solution that is flexible, scalable, and saves time and cost. With the help of Influx, Manly Bands were able to deliver 24/7 support and sales, and ?????

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MuleSoft Data Integration & Management: Streamlining Business Processes through Seamless Integration

Groove Technology

From sales and marketing to finance and supply chain management, organizations rely on data to make critical decisions. With MuleSoft, businesses can streamline their operations, reduce costs, and improve efficiency by seamlessly integrating their data and applications. API designer: A tool for designing, testing, and managing APIs.

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Navigating the Shift to Next-Gen Customer Engagement Technology Products in the Life Sciences Sector | Blog

Everest Group

This shift has made it essential for enterprises to adopt an efficient channel management system. While the life sciences commercial segment is synonymous with sales and marketing, it also includes other vital functions such as medical affairs, market access, and patient services.

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Retailers can tap into generative AI to enhance support for customers and employees

IBM Services

Generative AI excels at handling diverse data sources such as emails, images, videos, audio files and social media content. This data-driven approach can help improve product design and packaging and can help drive high customer satisfaction and increased sales.

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