Sat.Nov 18, 2023 - Fri.Nov 24, 2023

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Why Outsource Outbound Call Center Services? A Comprehensive Guide

Magellan Solutions

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. Engaging with them is not just a strategy; it’s an art. Outsourced outbound call center services can capture and hold your audience’s attention. They can differentiate your business from other options and ensure your message is heard.

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How to minimise risk in the face of global employment

Airswift

In our latest Global Mobility (GEM) webinar, we dig into risk mitigation in the face of global employment As organisations venture into international markets, complying with local employment laws and navigating foreign visa and work permit procedures can present formidable challenges and risks. Avoiding these risks and ensuring every step of the process is compliant with local laws not only makes businesses more productive but also saves money.

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Business Travel Expenses: What Companies Need to Know 

inDinero

Figuring out business travel expenses can be confusing. The IRS has many rules outlining deductibility, and without a well-thought-out system for tracking business expenses , maximizing deductions while remaining protected from an audit can be a challenge. This article is a part of our ultimate guide on business expenses and tax deductions. We’ll cover everything from the general rules and efficient record-keeping to incorporating tax-deductible personal days into your trip.

Banking 97
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Today in Global Small Business: China, the New Globalization and Its Ongoing Transition

The Global Small Business Blog

©iStock/Thinkhubstudio What's affecting me, my clients, my colleagues and other global small business owners: China, the new globalization and its ongoing transition. Is the U.S. trying try to shape a “ new economic world order ” around protecting workers? What is the Global South ? Quote of the week: “Globalisation has made us more vulnerable. It creates a world without borders, and makes us painfully aware of the limitations of our present instruments, and of politics, to meet its challenges."

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

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Adapting To Change: How Outsourcing Services Stay Current With Data Trends

31 West

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. The key is scrutinizing and adopting emerging data trends as early as possible. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

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AI Translation Software and Tools

The Global Small Business Blog

©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation. The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. Many translation services combine machine translations with human support to ensure the translation is specific to the target location.

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Node.Js Compilation: Essential Steps for Efficient Development

Groove Technology

Node.js has become an essential tool for developers, allowing them to build fast and scalable applications using JavaScript. However, before you can start developing with Node.js, you need to know how to compile it. In this article, we will guide you through the process of compiling Node.js, from understanding what it means to compile code to actually building and using Node.js.

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Leveraging Office 365 For Collaborative Learning: A Guide For Students And Educators

31 West

In the rapidly evolving landscape of education, collaborative learning has become increasingly important. With the integration of digital tools like Office 365, the possibilities for enhancing this collaboration have grown exponentially. This guide is designed to help students and educators make the most of Office 365, transforming learning in and out of the classroom.

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How to build a successful talent management strategy

IBM Services

Advanced organizations know their greatest assets are their employees. However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. An organization is only as strong as its talent pool, so organizations have increasingly embraced talent management as a core component of their overarching strategy.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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What is Software Product Design?

Unosquare

Product design plays a pivotal role in software development. It’s not just about creating a visually appealing interface; you must craft experiences that resonate with users and meet their needs efficiently. We’ve written this post for those looking to form a robust software product design team or to understand the intricacies of the design process in software development.

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Call Center Outsourcing India | Call Centre Outsourcing Services Company | Go4customer.

Go4Customer

Go4customer- the leading Company for Call Center Outsourcing India. Our Call Center Outsourcing Services takes your CX to the next level. Inbound, Outbound, Phone answering etc.

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Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

Everest Group

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimiz

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Level up your Kafka applications with schemas

IBM Services

Apache Kafka is a well-known open-source event store and stream processing platform and has grown to become the de facto standard for data streaming. In this article, developer Michael Burgess provides an insight into the concept of schemas and schema management as a way to add value to your event-driven applications on the fully managed Kafka service, IBM Event Streams on IBM Cloud ® What is a schema?

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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A jobseeker's guide to migrating to Australia

Airswift

Australia consistently ranks among the top destinations for international job seekers Australia is known for its strong economy and diverse industries, which provide a wide range of job opportunities for both local and international professionals. From the bustling cities of Sydney and Melbourne to the mining towns in Western Australia, there are countless sectors to explore, including finance, IT, healthcare, engineering, hospitality, and more.

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Eight Ways to Boost Supplier Contract Management in Mexico

Intugo

Eight Ways to Boost Supplier Contract Management in Mexico Discover best practices for creating a strategy for supplier contract management in Mexico to identify supplier gaps and drive savings. In an increasingly interconnected world, the old saying takes on more meaning than ever: no company is an island. To meet changing customer expectations, deliver high-quality products, and grow business, all companies must rely on a growing ecosystem of supply partners.

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A Delicate Balancing Act: Maximizing Cloud Value from AWS | Blog

Everest Group

With cloud spending under scrutiny, generating the most value from AWS investments while still delivering the innovation enterprises demand is crucial. To achieve their goals through AWS, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement. Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog.

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Application modernization overview

IBM Services

Application modernization is the process of updating legacy applications leveraging modern technologies, enhancing performance and making it adaptable to evolving business speeds by infusing cloud native principles like DevOps, Infrastructure-as-code (IAC) and so on. Application modernization starts with assessment of current legacy applications, data and infrastructure and applying the right modernization strategy (rehost, re-platform, refactor or rebuild) to achieve the desired result.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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AI Concerns in Customer Service: Addressing Key Issues

Anexa

Although Artificial Intelligence (AI) streamlines customer service processes and optimizes workflow efficiency, it continues to raise questions among CX professionals. However, it’s important to address AI concerns in CX with honest answers that put things into perspective and help overcome key issues. Issue #1: Does AI disrupt customer satisfaction?

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Some Scientific Truths About Managing Projects You Won’t Learn from PMI

Intelligent Management Inc.

When it comes to managing projects, many people imagine things that are simply not true. For example, it is quite common to think that multitasking is more productive than working sequentially. The assumption behind this statement is that by carrying out more than one task at the same time, we can complete the project in a shorter time. This is simply not true.

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Ex-meta Staffers See Booming Business Targeting Online Disinformation after Two Wars Break Out | In the News

Everest Group

Today, social media is dealing with a swarm of content related to two simultaneous wars, one in the Middle East and another between Russia and Ukraine. Manu Aggarwal , Partner at Everest Group, said trust and safety is among the fastest-growing segments of the business process services market. By 2024, Everest Group projects trust and safety will represent about $11 billion of the overall $300 billion business process services.

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Business leaders highlight the need for a hybrid cloud approach to unlock the power of generative AI

IBM Services

In 2023, organizations have faced an unprecedented level of pressure to digitally transform with the rise of generative AI as well as imperatives such as sustainability, labor productivity and security. The “ Cloud Transformation Report ,” a new global survey from the IBM Institute for Business Value (IBV), found that many leading enterprises share a common foundation to digital transformation—a clear hybrid cloud strategy.¹ These businesses cite several key benefits to us

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Assessing the Influence of Customer Engagement

Anexa

Customer engagement is a critical differentiator for your business. Understanding all the touchpoints your customers interact with your brand, from your products or services to your customer service team and content to the technology you use, offers important insights into critical moments and opportunities to create meaningful experiences. Engagement drives the emotional connections customers develop as they interact with your brand, elevating their level of involvement and nurturing loyalty.

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Microsoft Ignite: Nine Exciting Product Announcements and Key Takeaways

Perficient Digital Transformation

Last week, Microsoft brought together partners, customers, and thought leaders at Microsoft Ignite , its annual conference, held this year in Seattle. This year’s event featured close to 600 sessions on AI alone, which is unheard of among technology partners. Generative AI is the pinnacle of many of Microsoft’s new product announcements, including more Copilots, additional Azure features, new AI capabilities for large language models (LLMs) in Azure, and more.

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Outsourcing Customer Support to the Philippines: Enhancing Customer Experience

Magellan Solutions

Hear ye, hear ye! A 5% increase in customer retention can increase business profits by up to 95%! How? Customer satisfaction can influence customer loyalty, retention, and referrals. These, in turn, can increase a business’s revenue. Moreover, it’s a lot cheaper to retain existing customers than to acquire new ones. Specifically, it takes five to 25 times more resources to get leads!

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IBM Named a Leader in 2023 Gartner® Magic Quadrant™ for Access Management

IBM Services

We are thrilled to share that IBM is named a Leader in the most recent Gartner® Magic Quadrant™ for Access Management. IBM is recognized for its Ability to Execute and Completeness of Vision. As a team, we’ve been working hard to deliver on a roadmap of identity and access management capabilities that we believe solve the biggest challenges organizations are facing when it comes to managing identities in today’s dispersed, hybrid cloud environments.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Enhancing Retailer Experience: The Impact of Micro-Stores on CX and EX

Anexa

The recent micro-store phenomenon introduces opportunities for retailers and e-tailers to improve customer (CX) and employee experience (EX). Retail and ecommerce have long focused on the bigger is better approach. However, small-format stores are proving to be an equally and, in some cases, more lucrative proposition and an effective employment value proposition to attract employees.

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Enhance Sitecore 10.2 Sitemap

Perficient Digital Transformation

Challenge: In Sitecore 10.2 with SXA, enhance the Sitemap with the following: Limit Sitemap content size to 50MB (uncompressed) and URL count to 50,000. If the limit is exceeded, split into multiple Sitemaps and reference them in a Sitemap Index. If you are on Sitecore 10.3, regarding this enhancement, check out the post – Split SXA Sitemap into Multiple Sitemaps if the Size Limit is Exceeded.

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3 Roadblocks to 100% Automated Forms Processing

ScaleHub

As technology continues to make our lives easier, it can often serve to heighten our awareness of even the most minor inconveniences. If you’ve ever traveled a distance of 2,500 miles in under 6 hours, then gotten annoyed because the line to pick up your rental car took an hour, you know what we mean.

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A Delicate Balancing Act: Maximizing Cloud Value from AWS

Everest Group

With cloud spending under scrutiny, generating the most value from AWS investments while still delivering the innovation enterprises demand is crucial. To achieve their goals through AWS, e nterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement. L earn the key questions stakeholders should ask when evaluat ing their AWS cloud strategy in this blog.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.