Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. Engaging with them is not just a strategy; it’s an art. Outsourced outbound call center services can capture and hold your audience’s attention. They can differentiate your business from other options and ensure your message is heard.

Call Center 52

Call Center Outsourcing Service Sales 52

Airswift

NOVEMBER 21, 2023

In our latest Global Mobility (GEM) webinar, we dig into risk mitigation in the face of global employment As organisations venture into international markets, complying with local employment laws and navigating foreign visa and work permit procedures can present formidable challenges and risks. Avoiding these risks and ensuring every step of the process is compliant with local laws not only makes businesses more productive but also saves money.

Marketing 59

Marketing 59

inDinero

NOVEMBER 20, 2023

Figuring out business travel expenses can be confusing. The IRS has many rules outlining deductibility, and without a well-thought-out system for tracking business expenses , maximizing deductions while remaining protected from an audit can be a challenge. This article is a part of our ultimate guide on business expenses and tax deductions. We’ll cover everything from the general rules and efficient record-keeping to incorporating tax-deductible personal days into your trip.

Banking 97

Banking Software Accounting Outsourcing 97

The Global Small Business Blog

NOVEMBER 20, 2023

©iStock/Thinkhubstudio What's affecting me, my clients, my colleagues and other global small business owners: China, the new globalization and its ongoing transition. Is the U.S. trying try to shape a “ new economic world order ” around protecting workers? What is the Global South ? Quote of the week: “Globalisation has made us more vulnerable. It creates a world without borders, and makes us painfully aware of the limitations of our present instruments, and of politics, to meet its challenges."

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. The key is scrutinizing and adopting emerging data trends as early as possible. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

The Global Small Business Blog

NOVEMBER 21, 2023

©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation. The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. Many translation services combine machine translations with human support to ensure the translation is specific to the target location.

Software 213

Software Sourcing Automation Marketing 213

Groove Technology

NOVEMBER 19, 2023

Node.js has become an essential tool for developers, allowing them to build fast and scalable applications using JavaScript. However, before you can start developing with Node.js, you need to know how to compile it. In this article, we will guide you through the process of compiling Node.js, from understanding what it means to compile code to actually building and using Node.js.

Efficiency 130

Efficiency Sourcing Engineering Management 130

31 West

NOVEMBER 23, 2023

In the rapidly evolving landscape of education, collaborative learning has become increasingly important. With the integration of digital tools like Office 365, the possibilities for enhancing this collaboration have grown exponentially. This guide is designed to help students and educators make the most of Office 365, transforming learning in and out of the classroom.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

IBM Services

NOVEMBER 20, 2023

Advanced organizations know their greatest assets are their employees. However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. An organization is only as strong as its talent pool, so organizations have increasingly embraced talent management as a core component of their overarching strategy.

Management 105

Management Jobbing Human Resources Cost Control 105

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Unosquare

NOVEMBER 21, 2023

Product design plays a pivotal role in software development. It’s not just about creating a visually appealing interface; you must craft experiences that resonate with users and meet their needs efficiently. We’ve written this post for those looking to form a robust software product design team or to understand the intricacies of the design process in software development.

Design 98

Design Software Research Collaborations 98

Go4Customer

NOVEMBER 24, 2023

Go4customer- the leading Company for Call Center Outsourcing India. Our Call Center Outsourcing Services takes your CX to the next level. Inbound, Outbound, Phone answering etc.

Call Center 75

Call Center Outsourcing Service 75

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimiz

Sourcing 64

Sourcing Outsourcing Strategic Sourcing BPO 64

IBM Services

NOVEMBER 21, 2023

Apache Kafka is a well-known open-source event store and stream processing platform and has grown to become the de facto standard for data streaming. In this article, developer Michael Burgess provides an insight into the concept of schemas and schema management as a way to add value to your event-driven applications on the fully managed Kafka service, IBM Event Streams on IBM Cloud ® What is a schema?

Government 104

Government Management Sourcing Service 104

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Airswift

NOVEMBER 19, 2023

Australia consistently ranks among the top destinations for international job seekers Australia is known for its strong economy and diverse industries, which provide a wide range of job opportunities for both local and international professionals. From the bustling cities of Sydney and Melbourne to the mining towns in Western Australia, there are countless sectors to explore, including finance, IT, healthcare, engineering, hospitality, and more.

Finance 64

Finance Healthcare Engineering Jobbing 64

Intugo

NOVEMBER 22, 2023

Eight Ways to Boost Supplier Contract Management in Mexico Discover best practices for creating a strategy for supplier contract management in Mexico to identify supplier gaps and drive savings. In an increasingly interconnected world, the old saying takes on more meaning than ever: no company is an island. To meet changing customer expectations, deliver high-quality products, and grow business, all companies must rely on a growing ecosystem of supply partners.

Strategic Sourcing 59

Strategic Sourcing Management Sourcing Collaborations 59

Everest Group

NOVEMBER 23, 2023

With cloud spending under scrutiny, generating the most value from AWS investments while still delivering the innovation enterprises demand is crucial. To achieve their goals through AWS, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement. Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog.

Analytics 59

Analytics Government Research Regulations 59

IBM Services

NOVEMBER 24, 2023

Application modernization is the process of updating legacy applications leveraging modern technologies, enhancing performance and making it adaptable to evolving business speeds by infusing cloud native principles like DevOps, Infrastructure-as-code (IAC) and so on. Application modernization starts with assessment of current legacy applications, data and infrastructure and applying the right modernization strategy (rehost, re-platform, refactor or rebuild) to achieve the desired result.

Banking 96

Banking Design Out-Tasking Automation 96

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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Anexa

NOVEMBER 24, 2023

Although Artificial Intelligence (AI) streamlines customer service processes and optimizes workflow efficiency, it continues to raise questions among CX professionals. However, it’s important to address AI concerns in CX with honest answers that put things into perspective and help overcome key issues. Issue #1: Does AI disrupt customer satisfaction?

Customer Service 52

Customer Service Service BPO Customer Support 52

Intelligent Management Inc.

NOVEMBER 24, 2023

When it comes to managing projects, many people imagine things that are simply not true. For example, it is quite common to think that multitasking is more productive than working sequentially. The assumption behind this statement is that by carrying out more than one task at the same time, we can complete the project in a shorter time. This is simply not true.

Management 52

Management Out-Tasking Design Accounting 52

Everest Group

NOVEMBER 19, 2023

Today, social media is dealing with a swarm of content related to two simultaneous wars, one in the Middle East and another between Russia and Ukraine. Manu Aggarwal , Partner at Everest Group, said trust and safety is among the fastest-growing segments of the business process services market. By 2024, Everest Group projects trust and safety will represent about $11 billion of the overall $300 billion business process services.

Marketing 59

Marketing Service 59

IBM Services

NOVEMBER 20, 2023

In 2023, organizations have faced an unprecedented level of pressure to digitally transform with the rise of generative AI as well as imperatives such as sustainability, labor productivity and security. The “ Cloud Transformation Report ,” a new global survey from the IBM Institute for Business Value (IBV), found that many leading enterprises share a common foundation to digital transformation—a clear hybrid cloud strategy.¹ These businesses cite several key benefits to us

Regulations 90

Regulations Banking Cybersecurity Insurance 90

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Anexa

NOVEMBER 24, 2023

Customer engagement is a critical differentiator for your business. Understanding all the touchpoints your customers interact with your brand, from your products or services to your customer service team and content to the technology you use, offers important insights into critical moments and opportunities to create meaningful experiences. Engagement drives the emotional connections customers develop as they interact with your brand, elevating their level of involvement and nurturing loyalty.

Sales 52

Sales BPO Customer Service Sourcing 52

Perficient Digital Transformation

NOVEMBER 24, 2023

Last week, Microsoft brought together partners, customers, and thought leaders at Microsoft Ignite , its annual conference, held this year in Seattle. This year’s event featured close to 600 sessions on AI alone, which is unheard of among technology partners. Generative AI is the pinnacle of many of Microsoft’s new product announcements, including more Copilots, additional Azure features, new AI capabilities for large language models (LLMs) in Azure, and more.

Out-Tasking 52

Out-Tasking Automation Sourcing Software 52

Magellan Solutions

NOVEMBER 24, 2023

Hear ye, hear ye! A 5% increase in customer retention can increase business profits by up to 95%! How? Customer satisfaction can influence customer loyalty, retention, and referrals. These, in turn, can increase a business’s revenue. Moreover, it’s a lot cheaper to retain existing customers than to acquire new ones. Specifically, it takes five to 25 times more resources to get leads!

Customer Support 52

Customer Support Outsourcing BPO Customer Service 52

IBM Services

NOVEMBER 20, 2023

We are thrilled to share that IBM is named a Leader in the most recent Gartner® Magic Quadrant™ for Access Management. IBM is recognized for its Ability to Execute and Completeness of Vision. As a team, we’ve been working hard to deliver on a roadmap of identity and access management capabilities that we believe solve the biggest challenges organizations are facing when it comes to managing identities in today’s dispersed, hybrid cloud environments.

Management 71

Management Research Flexibility Design 71

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Anexa

NOVEMBER 24, 2023

The recent micro-store phenomenon introduces opportunities for retailers and e-tailers to improve customer (CX) and employee experience (EX). Retail and ecommerce have long focused on the bigger is better approach. However, small-format stores are proving to be an equally and, in some cases, more lucrative proposition and an effective employment value proposition to attract employees.

Retail 52

Retail Reduced Overhead E-Commerce BPO 52

Offshore India Data Entry

NOVEMBER 24, 2023

Excel is an incredibly powerful tool for managing data. With the right shortcuts and formulas, you can optimize your excel data entry workflow and automate repetitive, manual data entry tasks. By mastering the fundamentals of Excel, you can quickly and confidently analyze data, make informed decisions, and be more successful. Learn Best Practices for Excel Automation from Data Experts In this blog post, excel data entry experts at Offshore India Data Entry explore some of the most useful Excel s

Data Entry 52

Data Entry Automation Redistribution Labor Costs 52

Perficient Digital Transformation

NOVEMBER 23, 2023

Challenge: In Sitecore 10.2 with SXA, enhance the Sitemap with the following: Limit Sitemap content size to 50MB (uncompressed) and URL count to 50,000. If the limit is exceeded, split into multiple Sitemaps and reference them in a Sitemap Index. If you are on Sitecore 10.3, regarding this enhancement, check out the post – Split SXA Sitemap into Multiple Sitemaps if the Size Limit is Exceeded.

Engineering 52

Engineering Accounting Service Management 52

ScaleHub

NOVEMBER 23, 2023

As technology continues to make our lives easier, it can often serve to heighten our awareness of even the most minor inconveniences. If you’ve ever traveled a distance of 2,500 miles in under 6 hours, then gotten annoyed because the line to pick up your rental car took an hour, you know what we mean.

Automation 52

Automation 52

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency