Influx
SEPTEMBER 28, 2023
See how Linktree worked with Influx to extend their internal team and capitalize on all hours of the day. Read the case study! Considering implementing 24/7 or after-hours customer support ? Your timing couldn’t be better. Customers expect nothing short of exceptional service, and with the follow the sun model, it’s much easier to give customers the best experience.
Metasource
SEPTEMBER 28, 2023
When exploring the world of business process technology and outsourcing solutions, you will likely come across three terms: business process outsourcing (BPO), business process management (BPM), and business process management as a service (BPMaaS). Let’s take a closer look at what each means, how they differ, and how your organization can leverage them to increase efficiency, boost productivity, and reduce costs.
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The Global Small Business Blog
SEPTEMBER 25, 2023
©iStock/ipopba What's affecting me, my clients, my colleagues and other global small business owners: Global expansion offers businesses leveraging the Internet of Things (IoT) the potential for exponential global growth , enhanced market reach, and a broader customer base. Secretary Blinken announced New Zealand as the latest donor partner to join the Global Equality Fund (GEF), protecting human rights with a new international partner.
inDinero
SEPTEMBER 28, 2023
Embarking on the entrepreneurial journey, startups find themselves in need of specialized financial guidance. At indinero, we stand as a beacon of excellence, offering fractional CFO services for startups and a range of outsourced CFO solutions for startups, ensuring your venture’s financial foundation is as innovative as your business idea. However, securing a star-studded lineup of C-suite executives to propel and manage a startup toward greatness isn’t cheap.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Magellan Solutions
SEPTEMBER 29, 2023
Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support services are a growth pot you want to pay attention to. Especially in the modern world, where business transactions are becoming more and more multi dimensional. You might be asking why inbound support services of all other business growth factors.
The Hackett Group
SEPTEMBER 28, 2023
Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. (NASDAQ: HCKT). Our elite HR performers – Digital World Class – continue to spend significantly less than their peers, while operating with fewer HR staff and delivering far more resiliency, employee productivity, greater business value, and improv
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
SEPTEMBER 29, 2023
In the fast-paced world of retail, the industry is leaning towards harnessing the power of data and other related techniques. Why? The retail industry faces an array of challenges from consistent market trends and customer preferences to on-site issues with inventory management and supply chain optimization. There fore, Data L akes have emerged as a powerful tool to overcome the challenges faced by the retail industry.
Perficient Digital Transformation
SEPTEMBER 26, 2023
In the ever-evolving realm of digital transformation, staying ahead of the curve is paramount. This is where Composable Architecture steps in, reshaping the way businesses construct and manage their digital landscapes. We’re excited to introduce you to two illuminating articles recently featured on CMSWire.com, “The Heart of Composable Architecture,” and “Navigating the Long Tail of Composable in the Martech Landscape” Both articles were penned by Perficient’s own
IBM Services
SEPTEMBER 29, 2023
As the pace and volume of digital business continue to increase, organizations are facing mounting pressure to accelerate the speed at which they do business. The ability to quickly respond to shifting customer and market dynamics has become key for contending with today’s growing digital economy. In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services
The Global Small Business Blog
SEPTEMBER 27, 2023
©iStock/Iryna Imago Archana Sharma discovered EXIM bank at a trade show and it opened up new opportunities for her company [that is not mentioned in the article below]. I believe it is: AKAS – EXIM's Exporter of the Year in 2021. Back in her office, “I [Sharma] said, Hey, we can get credit insurance for exporting, so you know what? Next time let's tell them to buy $15,000 worth instead of $5,000 because we're going to give them insurance.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
inDinero
SEPTEMBER 26, 2023
Dive into the world of SaaS CFOs and explore how they are reshaping financial business strategies, driving growth, and ensuring sustainability in the ever-evolving SaaS industry. And if you’re in need of Fractional CFO Services , you’ve come to the right place ! Introduction In the dynamic landscape of Software as a Service (SaaS), the role of a Chief Financial Officer (CFO) is pivotal.
Perficient Digital Transformation
SEPTEMBER 28, 2023
I’ve always had an intrapreneurial spirit in the jobs I’ve held. In some roles, I have been given autonomy with the ability to set North Star goals and chase them. In other roles, I’ve found myself building up consensus and bubbling ideas upward. This has involved some tough conversations. If you’ve checked my other blog posts , I tend to focus on innovation , creativity , corporate culture , project management , and organizational change management.
IBM Services
SEPTEMBER 26, 2023
Flight delays are a frustrating aspect of flying. It’s a situation most can relate to: sitting in the terminal or on the tarmac wondering why your flight is delayed, with no answers or information. There are dozens of reasons why an aircraft could be delayed with safety being the underpinning reason for many of them. Suppose an aircraft incurs minor damage from a lightning strike or by coming into contact with ground equipment as it’s being towed or refueled, or it sustains damage fr
The Global Small Business Blog
SEPTEMBER 29, 2023
©iStock/NVS In this interview with Boris Rütten, head of global ecommerce at CPG giant Henkel, he discusses the ever-changing landscape of global ecommerce , emphasizing the need for continuous adaptation and staying attuned to market trends in order to achieve sustainable growth. Three (3) key takeaways: Establishing successful partnerships in business requires a collaborative approach.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Everest Group
SEPTEMBER 29, 2023
INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs with global counterparts, building business context, and delivering mor
Perficient Digital Transformation
SEPTEMBER 25, 2023
More than half of physicians reported feeling burned out in the past year according to Medscape. And nearly one in four physicians reported feeling depressed. Even more troubling: these are the highest percentages reported in five years. As our experts explored in discussions for a 2022 Forrester report, Ease The Nursing Shortage By Triaging And Responding To Early Workforce Warning Signs , technology stands to elevate care experiences and empower care teams.
IBM Services
SEPTEMBER 28, 2023
According to a recent IBV study , 64% of surveyed CEOs face pressure to accelerate adoption of generative AI, and 60% lack a consistent, enterprise-wide method for implementing it. An AI and data platform, such as watsonx, can help empower businesses to leverage foundation models and accelerate the pace of generative AI adoption across their organization.
The Global Small Business Blog
SEPTEMBER 26, 2023
©iStock/antonbrand The chorus of big names in tech who have weighed in on the question of risk around artificial intelligence now includes Bill Gates. Here's a few fresh ideas from Gates in an article by Will Douglas Heaven for MIT Technology Review.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Everest Group
SEPTEMBER 27, 2023
In the biggest technology transaction of the year so far, Cisco agreed on September 21 to buy cybersecurity firm Splunk for a staggering US$28 billion. With the potential to help organizations integrate their IT operations across various aspects such as applications, data, infrastructure, security, and networks, this acquisition is highly significant.
Perficient Digital Transformation
SEPTEMBER 28, 2023
Welcome to the Series of Salesforce Einstein Chatbots! Part 2 In the ever-evolving landscape of customer service and engagement, Salesforce Einstein Chatbot is the revolutionary AI-powered tool that is the future of personalized customer interactions. Salesforce chatbot not only understands customer inquiries but also anticipates their needs, adapts to their preferences, and delivers seamless, human-like conversations.
IBM Services
SEPTEMBER 29, 2023
Regular cleanup is part of all account administration and security best practices, not just for cloud environments. In our blog post on identifying inactive identities , we looked at the APIs offered by IBM Cloud Identity and Access Management (IAM) and how to utilize them to obtain details on IAM identities and API keys. Some readers provided feedback and asked on how to proceed and act on identified inactive identities.
Intelligent Sourcing
SEPTEMBER 29, 2023
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our first one explored the simple question ‘What is GigCX?’ Then we developed the discussion further by exploring the developing role of gig workers in CX. Now we have just released ‘GigCX: The Benefits […] The post Is GigCX Changing The Future Of Work Itself?
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Everest Group
SEPTEMBER 25, 2023
At last week’s Oracle CloudWorld and the Oracle Health Conference in Las Vegas, the company presented its new positioning, which includes leveraging its broad portfolio, making the next move in healthcare, and delivering lower-cost cloud technology. However, Oracle faces challenges such as not dominating any market, opaque pricing strategies, and the loss of competitive edge to a healthcare rival.
Global Help Desk Services
SEPTEMBER 29, 2023
You’ve heard the saying “what gets measured gets managed.” And you’re probably already putting it to use — tracking KPIs to measure and manage the most important aspects of your IT support operations. But looking at certain help desk metrics like first-contact resolution rate and customer satisfaction (CSAT) score is like looking at a single puzzle piece.
IBM Services
SEPTEMBER 27, 2023
The relevance of a promise The fundamental principle of commerce is the concept of a “promise.” A promise of accuracy in product detail, product capabilities, quality, price and delivery. The promise of accuracy in inventory—or, more importantly, in the availability of inventory—is very important when there are competing demands for the same unit of inventory and unpredictable disruptions to sources of supply.
Perficient Digital Transformation
SEPTEMBER 29, 2023
Secure software development is critical for businesses today, and organizations that use Salesforce as their primary CRM platform must ensure that their Salesforce applications are secure and protected against potential threats. One of the best ways to enhance the security of Salesforce applications is by using Checkmarx – a software security tool that provides application security testing solutions.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Everest Group
SEPTEMBER 28, 2023
UK Contingent Talent and Strategic Solutions The UK’s contingent talent and strategic solutions industry underwent a significant transformation in 2021-22. Amidst the challenges of adverse macroeconomic conditions and an impending recession in 2022, enterprises faced a talent shortage due to scarcity of skilled workers and worker attrition. Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition.
Intelligent Sourcing
SEPTEMBER 27, 2023
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results in greater heartache later on. And in the case of CX delivery, now is one of those times. Across major economies, satisfaction with customer experience is in free fall, and minor tweaks around […] The post Evolving CX Environment Means Rethinking Ideal Agent Profile appeared first on Intelligent Sourcing.
IBM Services
SEPTEMBER 27, 2023
In our blog series, we’ve debunked the following observability myths so far: Part 1: You can skip monitoring and rely solely on logs Part 2: Observability is built exclusively for SREs Part 3: Observability is only relevant and beneficial for large-scale systems or complex architectures Part 4: Observability is always expensive Part 5: You can create an observable system without observability-driven automation Today, we’re delving into another misconception about observability—
Amzur
SEPTEMBER 27, 2023
With the rise of cloud-native technologies, businesses are becoming dynamic and competitive by delivering customer-centric applications and enhanced customer experience. Enterprises want to move quickly and effectively to the cloud while managing costs and risks without having to refactor their entire workload – especially back-end platforms and solutions that have been working well for decades.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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