October, 2023

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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Simultaneously, worldwide attention on issues of sustainability and diversity began to take off and haven’t faded yet.

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Should You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?

Intelligent Sourcing

In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are achieved. Historically, traditional team structures have often been built around departments or functional roles. For instance, a typical company might have separate teams for marketing, finance, human resources, and operations.

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Questions to Ask When Outsourcing a Call Center 

Magellan Solutions

There are over a hundred thousand business process outsourcing companies operating worldwide, and among the critical decisions you’ll face is selecting the ideal partner to meet your business’s unique demands. How can you narrow down the searches? Remember, there’s around 10-15% annual growth of BPO companies worldwide , which intensifies the competition for delivering top-notch service quality.

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The Rise of Global Business Services (GBS)

The Global Small Business Blog

©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular? While Shared Services has proven its worth in simplifying back-office support functions and maintaining them in-house, GBS takes the concept further and enhances it in several critical ways: Global reach Integrated capabilities Cost efficiency Focus on customer-centricity Flexibility and scalability If you want to achieve greater growth and excellence, GBS is the way forward.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Why Outsource Customer Service in Mexico

Intugo

Why outsource customer service in Mexico Nowadays, outsourcing specific processes and/or tasks, for example, customer service, usually represents a competitive advantage for companies that choose to do so. Therefore, it is not surprising that, over time, the number of companies that decide to outsource customer service in Mexico increases to delegate the management of tasks or specific services to specialized and external companies.

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Prepare For The ITIL Foundation Exam & Understand ITIL Concepts & Practices

31 West

Have you ever wondered about the secret sauce behind acing the ITIL Foundation exam? “Prepare for the ITIL Foundation exam and understand ITIL concepts and practices” is not just a mantra, but a journey of discovery and mastery. Dive deep into this guide to unveil the strategies, insights, and expert advice to bolster your preparation, driving you towards success.

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How foundation models can help make steel and cement production more sustainable

IBM Services

Heavy industries, particularly cement, steel and chemicals, are the top greenhouse gas emitting industries, contributing 25% of global CO2 emission. They use high temperature heat in many of their processes that is primarily driven by fossil fuel. Fighting climate change requires lowering heavy industry emissions. However, these industries face tremendous challenges to reduce greenhouse gas emissions.

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The Nonprofit Statement of Financial Position: What You Need to Know

inDinero

A nonprofit statement of financial position is one of several documents nonprofits can use to demonstrate where donors’ money is being spent. It’s essential for nonprofits looking to grow—but they can be complicated. In this guide, we’ll teach you the core components of the nonprofit statement of financial position and how to put one together in a way that’s as painless as possible.

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Today in Global Small Business: Setting Up Your Ecommerce Strategy

The Global Small Business Blog

©iStock/gorodenkoff What's affecting me, my clients, my colleagues and other global small business owners: Setting up your ecommerce strategy. Uniting a divided workforce. How does AI think ? We are only starting to understand that. Quote of the week: "People tend to think of the web as a way to get information or perhaps as a place to carry out e-commerce.

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Fuel vs. Friction: Navigating the Competing Forces of Change and Innovation

3Pillar Global

On this episode of The Innovation Engine Podcast, we dive deep into the realm of innovation, change, and the human resistance to new ideas with David Schonthal, an award-winning professor at the Kellogg School of Management. David is the co-originator of the revolutionary “friction theory,” which sheds light on why promising innovations often stumble before reaching their full potential.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Hackett: Digital World Class Technology Organizations Deliver More Value, Greater Resilience While Spending 18% Less Than Peers

The Hackett Group

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. (NASDAQ: HCKT). The Hackett Group ® found that while typical companies have seen technology operating costs as a percentage of end-user equivalent increase by 23% over the past 10 years, Digital

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AI Healthcare Use Cases

Perficient Digital Transformation

Are you a Healthcare Business Leader stressing over how much you should use AI? Don’t be. I’m certain you have a roadmap with some bodacious goals on them. You want to increase engagement and access to high quality care and drive down healthcare costs, right? Although AI isn’t a magic wand, we can finally start to think bigger and shorten our roadmaps.

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Common Grounds: Unleashing innovation and growth through partnership

IBM Services

At IBM, we believe we can make greater progress together. Our purpose is to be the catalyst that makes the world work better—and our partners are key to this mission. Together with our partners and clients, we work to solve the most complex challenges with AI and hybrid cloud. Last year, we launched our “ Common Grounds ” video series to showcase the value of partnership and how we’re better together.

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How to Keep Track of Business Expenses: Setting Up a System to Save Time at Tax Season

inDinero

Knowing how to keep track of business expenses is key to visualizing cash flow and maximizing tax deductions, but finding a system that is simultaneously easy, efficient, and accurate is no easy task. In this article, we’ll tell you everything you need to do to track expenses on autopilot, organize tax filings at the click of a button, and keep your most important financials front and center.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Defending Globalization

The Global Small Business Blog

©iStock/wildpixel The Cato Institute has published three new essays for Cato’s Defending Globalization project: Globalization and Growing Global Equality The Reality of American “Deindustrialization” Globalization Has Propelled India to Prosperity To access them all, visit here.

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Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2023

Everest Group

Multi-country Payroll (MCP) Solutions The Multi-country Payroll (MCP) solutions market has expanded steadily over the last few years. The economic uncertainty has made enterprises focus on cost reduction and resource allocation. Enterprises are now seeking assistance beyond just conventional payroll management. In response to this demand, providers have evolved their portfolio by offering flexible pricing models and easy scalability.

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Bilingual Customer Support: Where Live Agents and AI Coincide

Blue Ocean

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role?

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Let’s Connect at the Puerto Rico CIO & IT Leadership Conference

Perficient Digital Transformation

Let’s Connect at the Puerto Rico CIO & IT Leadership Conference From October 12, 2023 to October 13, 2023, we will have several Perficient colleagues at the Puerto Rico IT Cluster’s CIO & IT Leadership conference to support companies in the region as they continue to transform through digital technology. Our industry, technology, and strategy capabilities place Perficient at the forefront of the technology space, and we are excited to engage with our peers at this year’s conference

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Four tech leadership lessons from the Manhattan Project

The Scalers

This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. Julius Robert Oppenheimer was relatively unknown to the general public until the release of Christopher Nolan’s movie Oppenheimer this past July. For a tech enthusiast like me, however, the physicist was more than just the man who developed the atomic bomb; he represented some of the qualities a great leader should have.

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Nightmares in Advertising

SEBPO

BLOG Nightmares in Advertising October 25, 2023 Gather ‘round the watercooler for a series of stories that will send shivers down the spines of even the most seasoned Ad Operations professionals. We asked our team of experts to share their most chilling, cautionary tales to help your business avoid these same perils and emerge triumphant in Q4. Prepare yourselves for… Nightmares in Advertising A Haunting Lack of Bandwidth It’s a challenge most in the industry are familiar with; there’s a seasona

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Really Takes Center Stage

The Global Small Business Blog

©2023 Laurel J. Delaney. All rights reserved. "One element of Madonna's career that really takes center stage is how many times she's reinvented herself. It's easier to stay in one look, one comfort zone, one musical style. It's inspiring to see someone whose only predictable quality is being unpredictable.

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Why Customer Retention Analytics Matter for Your Business

V-Soft Consulting

In this rapidly emerging digital era, the race to attract new customers often takes center stage. Companies allocate significant resources to marketing and advertising campaigns, focusing on customer acquisition as the key to growth. While acquiring new customers is crucial, we help you retain the customers you already have – improve retention. In this blog, we'll delve into the types of customer retention analytics and why it matters for your business.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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What is an Employer of Record (EOR) and how can it accelerate global expansion?

Zinnov

The benefits of setting up an offshore Global Capability Center (GCC) for growth are undeniable. However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Research suggests that in the past, growing teams abroad has cost companies ~USD 200,000 per country, with an additional yearly HR admin cost of USD 90,000, with setup times taking more than 6 months.

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Fail Like a Pro – How to Plan for and Recover from Failure

Perficient Digital Transformation

Success and failure – just like hot and cold, light and darkness, love and hate, or good and evil – these represent the ends of a familiar spectrum. Countless philosophical works have pondered these seemingly opposing concepts. My favorite view for all such opposites is that you cannot understand one without the other. They are more complementary than they are contradictory.

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7 unique advantages of The Scalers’ offshoring 2.0 model | The Scalers

The Scalers

Most offshore development companies build tech teams with engineers who jump from one project to another. This traditional approach to offshoring works for organisations that need external developers for short-term tasks. For instance, you can hire a development team on a five-month project to launch a new product. But what if you want to build or extend your current software development team with fully dedicated developers?

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Lead-to-Cash Bash 3

SEBPO

Lead-to-Cash Bash 3 Total 0 0 0 0 NOVEMBER 16-17, 2023 Walt Disney Dolphin Resort, Orlando, Florida Todd , Ryan , and Morton are going to Disney World! They may not have won the Super Bowl, but they will be spending two days surrounded by some of the top players in the media industry. The Lead-to-Cash Bash is a two-day event focused specifically on the tools and models that drive “Lead-to-Cash” ecosystems — CRM’s, Order Management, Production & Fulfillment, and Finance Ops — at some of

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Global Marketing Is Essential for Modern Businesses

The Global Small Business Blog

©iStock/invincible_bulldog In an era where businesses (both large and small) can sell and ship their products and services to consumers across the globe within a matter of days, it can be easy to forget how markets functioned before the digital age and the innovations in transportation. In this article , you will learn: The definition of global marketing (in case you are living in a cave), the importance of it, some effective strategies, examples of campaigns, and other important points related

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Unlocking Success: Embracing Contact Centres as a Rewarding Career Choice

Intelligent Sourcing

The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives answering calls. In today’s dynamic business landscape, contact centres have evolved into multi-faceted hubs of customer interaction, problem-solving and innovation. From roles in quality assurance and training to leadership positions and supplier management, […] The post Unlocking Success: Embracing Contact Centres as a Rewarding Care

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Everything You Need for an SBA Loan Application

inDinero

Applying for an SBA loan can be a daunting task. The Small Business Administration (SBA) offers a variety of loan programs designed to help entrepreneurs get the financial support they need. Still, the information available makes it difficult to know whether or not an application is even likely to succeed. In this article, we’ll provide a snapshot of the minimum requirements for an SBA loan and a detailed overview of the documents you must submit to apply.

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Databases from the Future: What is Database Version 954?

Perficient Digital Transformation

Have you started up a new Optimizely site, and prepared your database only get to this error message? Reading the error message itself, you’ll see that the created DB version is at 957 where the current version of Optimizely, at the time of this writing, is 904. Where did this come from? How do I put my database in a time machine and bring it back to the present?

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.