August, 2023

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Considering Outsourcing Your Help Desk Services? Here’s What to Expect

Global Help Desk Services

So, you’ve drawn the short straw and are put in charge of figuring out how to outsource your help desk services. You have no idea where to start, what your company needs, or what separates a good help desk from a bad one. First, take a deep breath. Then, give us a call. We’ve helped companies of all sizes free up their IT employees, streamline their help desk operations, reduce hold times, and increase customer satisfaction.

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Steering Your Business Toward Sustainable Global Growth and Prosperity

The Global Small Business Blog

©iStock As a global small business owner, you have the power to steer your venture towards a future marked by sustainable global growth and prosperity. Take the lessons from this guide (which includes the power of going global), apply them to your business, and embark on your journey towards sustainable growth. It’s time to unlock the secrets of sustainability and set your business on the path to enduring global success.

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Six Challenges to Navigate When Shifting From Wholesale to Direct-to-Consumer Models

Perficient Digital Transformation

The transition from a wholesale-centric business model to include a new direct-to-consumer (D2C) approach presents lucrative opportunities alongside a suite of technical and operational intricacies to consider. While the move brings manufacturing companies closer to end consumers, it also requires several considerations spanning content creation, post-purchase support, and overall brand experience.

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The Benefits of Outsourcing Word Formatting Services

Offshore India Data Entry

Microsoft Word remains one of the most ubiquitous word processing product used in offices around the world. With the rise of cloud-based Office 365 and Microsoft OneDrive integration, Word has become an essential productivity tool for businesses of all sizes to create standardized, professionally formatted documents. As Word’s capabilities continue to evolve, the demand for advanced Word formatting expertise has increased as well.

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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How to Create API in MuleSoft: A Comprehensive Guide

Groove Technology

Are you looking to create an API in MuleSoft but don't know where to start? Look no further! In this article, we will provide you with a step-by-step guide on how to create APIs in MuleSoft. Whether you are a beginner or an experienced developer, this comprehensive guide will walk you through the process and equip you with the knowledge and tools to successfully create APIs in MuleSoft.

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What to consider for debt collection services

Redial

Every day we are witnessing the rise of successful financial and credit companies. According to data from Boston Consulting Group , from organic growth to on-demand financial solutions and personalized loans, different companies like fintech and digital banking are estimated to grow up to 7%. As companies adapt to the complex debt collection services, it becomes increasingly vital for executives and decision-makers to consider a multifaceted approach.

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Today in Global Small Business: Empowering Entrepreneurs That Light Up the World

The Global Small Business Blog

©iStock/titoOnz What's affecting me, my clients, my colleagues and other global small business owners: Empowering entrepreneurs that light up the world. It's not just about kissing , there's a pattern here of emotional abuse by Spanish soccer federation president Luis Rubiales. A Kremlin-orchestrated hit: Wagner Group chief Yevgeny Prigozhin was on the plane that recently crashed and killed all ten on board.

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Kotlin Tutorial | Kotlin Programming Language for beginners

Perficient Digital Transformation

Responsibilities, Skills, Scope and More. The tutorial provides basic concepts of Kotlin. Our Kotlin tutorial includes. What is Kotlin? Pre-Requisites Features of Kotlin Kotlin Architecture What is Kotlin? Kotlin is a programming language introduced by JetBrains in 2011. Kotlin is free, has been free and will remain free. It is developed under the Apache 2.0 license.

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Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual HCM Excellence Awards

Transparent BPO Outsourcing

Transparent BPO Wins Bronze Under Learning and Development Awards. The 2023 Brandon Hall Group HCM Excellence Awards™ recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Transparent BPO, a leader in innovative BPO Solutions, is thrilled […] The post Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual

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Groove Technology: Marking Another Year as a Certified Great Place to Work!

Groove Technology

We are pleased to announce that on July 26th, 2023, Groove Technology received the second consecutive certification from the Great Place to Work (GPTW) Institute. Further validating our commitment to excellence, our company achieved an impressive employee satisfaction score of 97%. The Significance of Securing a Consecutive GPTW Certification Achieving GPTW certification for the second year in succession is not merely an accolade; it reflects our ongoing dedication to maintaining a work environm

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10 HR Metrics for 2025: HR Data Toolkit

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

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The role of community impact in offshore expansion

Redial

With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well. Today we explore the significance of community impact in offshore expansion and why it is important for us, as social action and responsibility should be applied everywhere for everyone.

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Two Types of China Sourcing Agent You Need To Know

Sourcing Captain

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. These agents play a crucial role in helping businesses navigate the complexities of international trade and find reliable suppliers. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

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Heat Waves Cause American Global Small Businesses to Close Early

The Global Small Business Blog

©iStock/spukkato Hundreds of millions Americans dealt with extreme heat waves in the past two weeks, as temperatures across the South and Southwest hit historic highs. These hazardous conditions have kept consumers inside and forced small businesses to close early – cutting into paid hours for employees – according to a report by the small business payroll company Homebase.

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Customizing Digital Products to Drive Higher ROI – Part 1

3Pillar Global

In today’s rapidly changing digital age, banks and financial institutions must remain up-to-date with the latest technologies. We now live in an age where customers expect that the digital products and services they use will be personalized, secure, and will deliver to their expectations. By meeting these demands, banks and financial services organizations will not only meet and exceed customer retention, but also help drive higher ROI to their bottom line.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth Consecutive Year

Transparent BPO Outsourcing

Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents a one-of-a-kind look at the most successful companies […] The post Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth C

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How to Create a React Native Library: A Beginner’s Guide

Groove Technology

If you're looking to create your own library for use in a React Native project, you've come to the right place. In this tutorial, we'll walk you through the steps of how to create a React Native library from scratch, including all the tools and resources you'll need along the way. A React Native library is a collection of reusable components What is a React Native Library?

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Empower Your Website Creation with AI Tools: Stay Ahead in the Digital Landscape

Magellan Solutions

Website creation is vital in the digital age since it is a portal for people to interact online. A well-designed and optimized website is crucial for building a solid online presence. A good website must draw in clients and exhibit goods or services. Website building has become an essential component of success for organizations. It paves the way to the rise of AI tools for website development.

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Needles and Haystacks and Hiring the Right People

Eclaro

Finding the Right People to hire for your company—no matter what industry you’re in and no matter the size of your business—is not easy. Of course, we’re not telling you anything you didn’t already know. You’re certainly not alone if you’ve invoked the needle-in-the-haystack scenario while lamenting about how to find those truly great candidates.

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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

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SBA Turns 70

The Global Small Business Blog

©iStock/PeopleImages For seven decades, the U.S. Small Business Administration (SBA) has been a driving force behind the success of countless enterprises, from America’s Main Streets to manufacturing centers and innovation hubs, helping entrepreneurs turn good ideas into thriving global small businesses. Delivering the American dream of business ownership to more Americans – SBA has punched above its weight in advancing American innovation, competition and economic growth.

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The Airswift commitment to CSR

Airswift

Welcome to the first in the series of our Corporate Social Responsibility (CSR) update. This bi-annual blog will provide an overview of our CSR activity and future plans. What is CSR? Corporate social responsibility (CSR) is a concept that has gained significant traction in recent years as businesses recognize their responsibility to not only generate profits but also contribute to the well-being of society and the environment.

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Unveiling the Power and Potential of GraphQL in Modern Web Development

Perficient Digital Transformation

In the dynamic world of web development, where user expectations are higher than ever and application complexity continues to grow. The need for efficient data retrieval and flexible APIs has become paramount. Enter GraphQL, a revolutionary query language for APIs that is reshaping how data is requested, fetched, and managed. In this comprehensive exploration, we’ll dive deep into the essence of GraphQL, its core principles, benefits, and real-world applications.

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What is Angular.js? A Comprehensive Guide for Beginners

Groove Technology

Angular.js , commonly referred to as Angular, is an open-source front-end web application framework maintained by Google. It allows developers to build dynamic single-page applications (SPAs) using HTML, CSS, and JavaScript. Angular.js extends HTML's syntax to create powerful and expressive templates, making it a popular choice for building complex web applications.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Modernize Your Sales with AI Tools: Stay Ahead in the Competitive Market

Magellan Solutions

Sales optimization is essential for businesses to flourish in a competitive market. It goes beyond attaining targets. Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. The following can make all the difference in achieving sales targets: Simplifying sales processes Improving customer engagements Making data-driven decisions Artificial intelligence (AI) tools are crucial to modernizing sales processes and strategies.

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Delivering Next-gen Customer Experience: Leveraging technology for a new world order

Zinnov

In our newest episode of the Business Resilience series, Pari Natarajan, CEO, Zinnov speaks with Shankar Arumugavelu, SVP & Chief Digital & Information Officer, Verizon Communications Inc., to unravel the strategies, technologies, and innovations that the Telecom giant is using to cater to the modern consumer. With Gen Z characteristic traits such as voracious appetite for seamless connectivity, personalized experiences, and instant gratification pushing today’s businesses to new heights

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Make a Big Impression on Walmart and End Up Going Global

The Global Small Business Blog

©iStock/Sundry Photography Grace Owa, creator of Miss Nile Beauty Products , has a dream to take her homemade deodorant worldwide. "It is scary, but I'm not scared. If other people can go global, I can go global," Owa said. So she didn't hesitate to jump at the opportunity to try and sell her products at Walmart. After all, Walmart is global. If you think like Grace, Walmart is accepting open call applications through August 18, 2023 and encourages businesses of all types to apply.

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How Leveraging Data and Analytics Will Enhance Your Customer Experience

V-Soft Consulting

Customer experience has become a key differentiator for success. In fact, according to Dimension Data, more than 80% of organizations consider customer experience as a competitive differentiator and around the same number of consumers say they consider experience as essential as a part of the services the company offers. So, companies that excel in delivering exceptional customer experiences are more likely to gain loyal customers and thrive in the long run.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Why Choose a Composable Architecture

Perficient Digital Transformation

If you’ve been following Sitecore’s architectural movement over the last few years, a lot has changed. Instead of the “all-in-one” approach of Sitecore XP, XM Cloud , and Headless encourage a composable architecture – one where Sitecore itself offers 11 SaaS products categorized into three clouds : Content Cloud, Engagement Cloud, and Commerce Cloud.

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Is Express JS Frontend or Backend?

Groove Technology

If you are a web developer, you might have heard of Express.js. It is a Node.js-based web application framework that provides a robust set of features for building web applications. However, many developers new to this framework often wonder if Express.js is frontend or backend. In this article, we will explore the answer to this question and provide a comprehensive understanding of Express.js.

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Elevate Your Video Generation and Editing Game with These Superior AI Tools

Magellan Solutions

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers. Video editing app has become increasingly vital in various fields, such as: Marketing Entertainment Education Social media (Youtube channel, Instagram, Facebook, etc.

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How to use the STAR technique for interviews

Airswift

The STAR technique is a method used to prepare for behavioural interview questions. Read our blog to learn how to use it to ace your next job interview.

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BPO Playbook: 7 Moves for Global Expansion & Compliance Excellence

The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al