Redial
JUNE 1, 2023
With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts.
Perficient Digital Transformation
JUNE 1, 2023
Introduction : Centers of Excellence ( CoE ), also called “Center of competency” is a multidisciplinary team that includes executive sponsors, key stakeholders, finance representatives, business teams and technical implementation teams. They are fast becoming an integral part of Finance service’s delivery model. Why is CoE important? A 2020 BCG research showed that 70% of digital transformations fall short of their objectives, often with profound consequences.
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V-Soft Consulting
JUNE 1, 2023
Robotic process automation (RPA) has emerged as a crucial tool in the finance and accounting sector, playing a strategic role in streamlining operations. Enterprises across industries have recognized the benefits of automating various processes and tasks. Ultimately this leads to improved work productivity, enhanced efficiency, higher ROI, and reduces costs and efforts.
Perficient Digital Transformation
JUNE 1, 2023
Lately, new AI tools like ChatGPT have been so impressive that employees are clutching their purse strings. Not too long ago in human history, we were gaping in awe of the revolutionary assembly line and wondering if any of us would ever work again – but look at us now. While there are certainly benefits to regulations and caution surrounding the unknown, it is not the first time nor the last time that the public will be afraid of the “next big thing.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Future of Sourcing
JUNE 1, 2023
Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services. While traditionally focused on consumer markets, the company recognized that demand for its services was growing among enterprise customers.
Global Expansion
JUNE 1, 2023
Remote work has become increasingly common across the globe, with more companies adopting flexible work arrangements for employees to work from home—and from their home countries. According to a survey, 56% of companies now allow remote work, and 16% of companies are fully remote. With the international increase of work-from-home positions, more companies are hiring globally.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
JUNE 1, 2023
As the financial services industry continues to evolve, companies are looking for ways to stay ahead of the competition and increase their market share. One way to do this is by leveraging the power of generative AI. Generative AI is an advanced form of artificial intelligence that can create content from scratch, taking the burden off of manual labor and allowing companies to focus on their core business.
The Hackett Group
JUNE 1, 2023
Talent teams need to upskill leaders, employees, and themselves. That seems to be what employers are demanding of leaders, employees, and talent development professionals in today’s world of work. Consider: how quickly individuals must refresh and change their capabilities; employee expectations that relate to growth, mental well-being, and financial situation; and global commerce.
Perficient Digital Transformation
JUNE 1, 2023
With the NBA Finals starting on June 1 st many fans will be glued to their seats to watch who will be crowned the 2023 NBA champions. While fans closely analyze each team’s performance and decipher the reasons behind the outcome of the games, order management , and package tracking probably is the last thing on their minds. However, surprisingly enough, there is a remarkable correlation between package tracking and how modern NBA teams are optimizing their team performance.
Capgemini
JUNE 1, 2023
CUSTOMER CENTRICITY: A PROVEN SOURCE OF REVENUE Vinay Patel 01 June 2023 Facebook Twitter Linkedin Customer centricity might seem like a secondary concern for banks – but it isn’t. Some firms may view customer experience (CX) initiatives as a trade-off and prioritize other outcomes that they see as having a clearer link to value, such as cost reduction or revenue growth.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Perficient Digital Transformation
JUNE 1, 2023
In today’s digital era, providing exceptional customer experiences is paramount for businesses. To deliver personalized, relevant, and efficient experiences, organizations often rely on Salesforce as their CRM platform. However, to truly unlock the power of Salesforce and enhance its search capabilities, many businesses turn to Coveo for Salesforce.
Everest Group
JUNE 1, 2023
On March 16, CIT added another feather to its cap when K Krithivasan was named CEO and MD-designate of Tata Consultancy Services (TCS), India’s largest IT services firm. This marks the second instance of a CIT graduate leading TCS, with the first being none other than Chandrasekaran. Ronak Doshi , Partner at Everest Group, who has interacted with Krithi over the last five years, said he is respected by clients and focused on outcomes.
Perficient Digital Transformation
JUNE 1, 2023
What is ESG? The environmental, social, and governance (ESG) is a framework that helps investors and companies evaluate how well investments or businesses perform in terms of environmental, social, and governance aspects while considering sustainability, social responsibility, and governance practices for creating long-term value. The example factors of ESG are listed below.
V-Soft Consulting
JUNE 1, 2023
This month we are spotlighting Business Development Manager, Kathryn Lawler. Kathryn has been with V-Soft for four months and has made a huge impact. We sat down with Kathryn to get to know her a little more and what her world looks like outside the office.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Perficient Digital Transformation
JUNE 1, 2023
This article is the second post in the series on creating a submit action to save contacts into the list manager in Sitecore. In the previous post , we saw a basic implementation without the ability to map form fields with the custom-created submit action. It only offered the option of configuring the Contact List via the Item Tree View field. Here are the parts of the series related to the Submit Action to Save Contacts in List Manager: Submit Action to Save Contacts in List Manager – Basic Imp
V-Soft Consulting
JUNE 1, 2023
Hannah is a Business Development Manager here at V-Soft. She connects with clients and consultants to enable desired outcomes. When she's not at work you can find her playing volleyball around Louisville or hanging out with family and friends. Scroll down to learn more about Hannah.
UnaTerra
JUNE 1, 2023
Remote working combined with a global job market means incredible results for your organisation. The world is your oyster when it comes to getting the right candidate for the right position. Gone are the days of geography being a limiting factor. But for the international HR team who have to run the global search, the […] The post Remote Hiring: How to Maximise Global Potential appeared first on Cintra Global.
Planergy Software
JUNE 1, 2023
Clients and results More Customers We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Everest Group
JUNE 1, 2023
Virtual event Zones technology forum 2023 June 1, 2023 Join Everest Group’s Yugal Joshi for the opening keynote of the virtual conference, Zones Technology Forum 2023. In the face of unrelenting macroeconomic scenarios facing companies, creating value and reducing costs is essential. Yugal Joshi will join other speakers to share thought leadership and discuss real-life case studies during his keynote to discuss what can be done and how companies can navigate tough scenarios.
Perillion
JUNE 1, 2023
The top EHS stories for May 2023 include the 2023 job outlook for safety pros, a primer on AI in EHS, carbon capture in the cement industry, and more.
Everest Group
JUNE 1, 2023
LIVE WEBINAR The Future of Supplier Management: How Technology Can Be Your Competitive Advantage June 1, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Traditionally, most organizations have managed their suppliers through spreadsheets and outdated processes. But digital transformation is developing in this space, and organizations see the benefits of a technology-driven approach.
SIG Speaks
JUNE 1, 2023
SIG University Certified Sourcing Professional (CSP) program graduate Kaila Flynn shares how this course has challenged her thinking and understanding of sourcing in order to develop a better understanding of the sourcing and procurement world. Over the past ten weeks, I have participated in the Certified Sourcing Professional certification cohort.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Mercans
JUNE 1, 2023
The government of Lebanon has increased the limit of cost of living allowance to LBP 6,400,000 using modification to Decree number 11226 dated May 26th, 2023. This is an increase from the previous limit of LBP 4,500,000 as provided in the official Gazette No. 17 dated 26th April 2023. The effective date of the above amendments is April 26th, 2023 Please contact your Mercans’ services delivery team for any additional information regarding the implications of the above change Mercans Recommend Vie
Groove Technology
JUNE 1, 2023
Introduction JavaScript is a powerful programming language that is widely used in web development. It provides interactivity and dynamism to web pages, making them more engaging and user-friendly. In this article, we will explore how JavaScript works, its role in web design and development, and why it is such an important technology for creating modern web applications.
31 West
JUNE 1, 2023
Microsoft has made many updates to its Office 365 suite since it launched. It’s undoubtedly an all-in-one solution for businesses and individuals looking to streamline their business operations, but is it as good as advertised? Or Office 365 is just an online version of the Microsoft suite available on your computers? If not, what’s the difference between the two?
IBM Business Partners
JUNE 1, 2023
The Securities and Exchange Commission (SEC) has issued a rule proposal to standardize the way organizations make climate-related disclosures. The rule proposal would require US publicly traded companies to disclose annually how their businesses are assessing, measuring and managing climate-related risks. This would include disclosure of greenhouse gas emissions as a measure of exposure to climate-related risk.
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
31 West
JUNE 1, 2023
A virtual private network (VPN) is known for establishing a secure connection between your device and the target network. It protects your privacy by hiding your device’s IP address and relocating your server to a foreign server, thus making it difficult for your ISP, government agencies, and websites to figure out your identity and location. In this post, we’ve reviewed the best VPN companies of 2023 based on their features, pricing plans, and other factors.
Perficient Digital Transformation
JUNE 1, 2023
Many of you who want to start a headless solution come into a situation where there is a lot of information available and it is difficult to identify which approach to take. Sitecore features decent documentation, but it covers only part of a desired solution and is segmented. This post will address the problem and take you through a beautiful starterkit of yours, which you can proudly put as an initial commit into your git repository.
Intelligent Sourcing
JUNE 1, 2023
Organisations striving to streamline their processes are often met with the challenge of extracting data from documents. A single obstacle can hinder your business’s scalability and operational efficiency. Even with advanced data extraction technologies like OCR and cutting-edge AI solutions, nearly 20% of forms still pose a significant hurdle. Financial services are intimately familiar with […] The post Simple Ways to Streamline Data Extraction from Forms with AI appeared first on Intelli
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