Fri.Mar 24, 2023

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The Six Steps To Understanding IT Customers And Stakeholders

Forrester Digital Transformation

To help you reach a future fit IT organization, Forrester has identified the six key steps to understanding IT operating model customers and stakeholders — if you do this, you can put them at the center of design, build, deliver, and serve.

Design 231
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Perficient is a Best Place to Work in St. Louis Once Again

Perficient Digital Transformation

The St. Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Now, they have announced the full list of winners in a special publication. We’re proud to once again be recognized for our commitment to cultivating an award-winning culture for our Perficient colleagues.

professionals

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Trending Sources

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Tightening Budgets? Ensure That Your Business Case Stands Out

Forrester Digital Transformation

Learn how to cut through the noise and build compelling business cases using Forrester's proven Total Economic Impact™ methodology — the same methodology we use to help our clients demonstrate a consistent, proven, and repeatable way to justify technology investments.

Marketing 130
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A technology survival guide for resilience

McKinsey and Company

Resilience means understanding the criticality of a business process, the capability of the underlying technology, the business impact if the technology fails, and the organization’s risk tolerance.

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The B2B Sales Leader's Guide for Any Economic Environment

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

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Now Live! The Forrester Wave: Content Platforms, Q1 2023

Forrester Digital Transformation

This week, the Forrester Wave: Content Platforms, Q1 2023 went live! We looked at 13 key vendors and evaluated them on 26 criteria. This resulted in 3 Leaders, 7 Strong Performers, 2 Contender, and 1 Challenger.

Marketing 130
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Accelerator vs Incubator: What’s the difference and which to choose

TMS

English is tricky in many ways, and one of them refers to the multiple meaning of words. Synonyms can induce people to error sometimes. That is the case with accelerators and incubators. Even though these terms are usually related to both cars and chickens, this article will relate to entrepreneurship and business startups. The accelerator vs incubator battle is even more complex than the meaning of these words alone.

Finance 98

More Trending

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Homelessness in Los Angeles: A unique crisis demanding new solutions

McKinsey and Company

LA’s homelessness crisis is unlike any other. Solutions should be fact-based and mindful of diverse journeys of those experiencing homelessness—and businesses have a role in resolving the crisis.

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How to display Top and Bottom N in a single visual using slicer dynamically in Power BI

Perficient Digital Transformation

In Power BI, Top N and Bottom N are often displayed using a visual level filter and two visuals, respectively. As a result, we can only show one item at a time on top or bottom N. But, if the situation asks for slicer selection to be used to dynamically change how top and bottom N are shown in a single visual at simultaneously. DAX can help us accomplish this scenario.

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Globalization Is Working Better

The Global Small Business Blog

©iStock/Tryaging Globalization has rallied and is even working better but a new report also acknowledges that threats to globalization are real, with today’s “turbulent environment” of geopolitical tensions and other crises not being beneficial to business and policy-making.

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Coveo Announces Coveo Relevance Generative Answering

Perficient Digital Transformation

A New Generative AI Question Answering Capability for Enterprises Coveo has introduced a new feature called “ Coveo Relevance Generative Answering.” This feature will be initially available to customers with self-service use cases starting this summer, followed by other use cases in customer service, commerce, website, and workplace search.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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SSOW Day Two & Three Summary

SSON

The final days of SSOW looked to build off some of the key takeaways that were discussed during the Women’s Conference and opening day sessions. Click to see what was discussed at some key sessions.

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Technology For the CX Win

Anexa

From the pandemic period to our current post-pandemic status, consumers’ wants and needs have evolved exponentially, leaving organizations scrambling to keep up. These changes have involved supply chain shortages, an explosion of purchasing channels and more. This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition.

BPO 52
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Engaged employees drive enhanced customer experiences

Capgemini

Engaged employees drive enhanced customer experiences Tim Szymanski 24 Mar 2023 Facebook Twitter Linkedin Investing in your employees to build a happier, engaged, and higher-performing contact center drives improved customer experience, loyalty, and satisfaction – not to mention a stronger brand and increased revenue growth. It’s no secret that, in today’s competitive landscape, customer experience has become one of the most important factors in a company’s success.

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Global Payroll Compliance: How to Avoid the Risks

Velocity Global

Compliance is critical to managing global payroll for international employees—especially because payroll regulations vary worldwide. Employers who violate these regulations risk penalties that may hurt their bottom line and business reputation. Fortunately, maintaining global payroll compliance doesn’t have to be complicated with the right solution.

Payroll 52
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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

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Why bother with an OMS, I’ve already got an ERP?

Capgemini

Why bother with an OMS, I’ve already got an ERP? Leo Muid 24 Mar 2023 Facebook Twitter Linkedin Key considerations when thinking about your future fulfilment strategy The demand for fully flexible, customer-first experiences is increasingly hard to achieve – especially as customer needs are constantly evolving. This is prompting customer-focused businesses to look at their technology stacks and assess whether they’re able to continue to keep up with such expectations, and one of the most frequ

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How Technology Can Help the Wealth Management Industry Navigate Coming Changes in 2023 | Blog

Everest Group

With the economy headed for slower growth, technology is more important than ever to enable companies to better serve customers by providing hyper-personalized experiences. Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead.

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Online sales and subscriptions will shape tomorrow’s car financing journey

McKinsey and Company

New tech and emerging trends will enable consumers to move toward a more complete online car-buying experience.

Finance 71
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Four Steps to Improve Cybersecurity Pricing and Feel More Secure with your Spend | Blog

Everest Group

Investing in cybersecurity can be costly for organizations but is essential in today’s risky environment. With a myriad of confusing pricing models, determining your cybersecurity spend shouldn’t be another threat. Learn some simple steps to feel more secure in negotiating cybersecurity pricing. With demand for cybersecurity services skyrocketing in recent years, budgeting decisions have moved beyond IT discussions to C-level conversations by the boards of the largest enterprises.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Hypercare Customer Support Model - A Call Center Service for Bigshots.

Go4Customer

Hypercare may sound like a term from an old Star Wars movie, but in the realm of software development, it is a commonly used term that refers to the process of onboarding a new customer. Industries with a high risk of customer churn early on in the customer's journey, such as those providing CRMs, recognize the importance of Hypercare. Before fully committing to a CRM, customers may try out several options to ensure they have the.

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Enterprises Can Realize Better Value from Google Cloud Through Its Strong Cloud Security Focus and Offerings Around Cloud Economics and Sustainability | Market Insights™

Everest Group

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Enterprises Can Realize Better Value from Microsoft Azure Through Its Industry Cloud Capabilities, Cloud Sovereignty Offerings, and Strong Cloud Security Focus | Market Insights™

Everest Group

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Enterprises Can Realize Better Value from AWS Through Its Industry Cloud Capabilities, Sustainability Offerings, and Strong Cloud Security Focus | Market Insights™

Everest Group

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years into the pandemic, COVID-19 is far from over. Businesses are tasked with beating pre-pandemic numbers, making marketing more essential than ever before. This is your chance to create unprecedented brand awareness, bring in the best leads sales has ever seen, and play an instrumental role in generating new and existing business revenue.

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Key Themes in the Medicaid Market 2023 and Their Sourcing Implications | Market Insights™

Everest Group

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Major Themes in the Medicaid Market Technology and Partnership Ecosystem | Market Insights™

Everest Group

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Maximizing HR Impact with Analytics Tools | Market Insights™

Everest Group