Fri.Mar 24, 2023

article thumbnail

The Six Steps To Understanding IT Customers And Stakeholders

Forrester Digital Transformation

To help you reach a future fit IT organization, Forrester has identified the six key steps to understanding IT operating model customers and stakeholders — if you do this, you can put them at the center of design, build, deliver, and serve.

Design 231
article thumbnail

Globalization Is Working Better

The Global Small Business Blog

©iStock/Tryaging Globalization has rallied and is even working better but a new report also acknowledges that threats to globalization are real, with today’s “turbulent environment” of geopolitical tensions and other crises not being beneficial to business and policy-making.

167
167
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tightening Budgets? Ensure That Your Business Case Stands Out

Forrester Digital Transformation

Learn how to cut through the noise and build compelling business cases using Forrester's proven Total Economic Impact™ methodology — the same methodology we use to help our clients demonstrate a consistent, proven, and repeatable way to justify technology investments.

Marketing 130
article thumbnail

Perficient is a Best Place to Work in St. Louis Once Again

Perficient Digital Transformation

The St. Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Now, they have announced the full list of winners in a special publication. We’re proud to once again be recognized for our commitment to cultivating an award-winning culture for our Perficient colleagues.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Now Live! The Forrester Wave: Content Platforms, Q1 2023

Forrester Digital Transformation

This week, the Forrester Wave: Content Platforms, Q1 2023 went live! We looked at 13 key vendors and evaluated them on 26 criteria. This resulted in 3 Leaders, 7 Strong Performers, 2 Contender, and 1 Challenger.

Marketing 130
article thumbnail

A technology survival guide for resilience

McKinsey and Company

Resilience means understanding the criticality of a business process, the capability of the underlying technology, the business impact if the technology fails, and the organization’s risk tolerance.

More Trending

article thumbnail

Homelessness in Los Angeles: A unique crisis demanding new solutions

McKinsey and Company

LA’s homelessness crisis is unlike any other. Solutions should be fact-based and mindful of diverse journeys of those experiencing homelessness—and businesses have a role in resolving the crisis.

78
article thumbnail

Coveo Announces Coveo Relevance Generative Answering

Perficient Digital Transformation

A New Generative AI Question Answering Capability for Enterprises Coveo has introduced a new feature called “ Coveo Relevance Generative Answering.” This feature will be initially available to customers with self-service use cases starting this summer, followed by other use cases in customer service, commerce, website, and workplace search.

article thumbnail

Technology For the CX Win

Anexa

From the pandemic period to our current post-pandemic status, consumers’ wants and needs have evolved exponentially, leaving organizations scrambling to keep up. These changes have involved supply chain shortages, an explosion of purchasing channels and more. This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition.

article thumbnail

Engaged employees drive enhanced customer experiences

Capgemini

Engaged employees drive enhanced customer experiences Tim Szymanski 24 Mar 2023 Facebook Twitter Linkedin Investing in your employees to build a happier, engaged, and higher-performing contact center drives improved customer experience, loyalty, and satisfaction – not to mention a stronger brand and increased revenue growth. It’s no secret that, in today’s competitive landscape, customer experience has become one of the most important factors in a company’s success.

article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Global Payroll Compliance: How to Avoid the Risks

Velocity Global

Compliance is critical to managing global payroll for international employees—especially because payroll regulations vary worldwide. Employers who violate these regulations risk penalties that may hurt their bottom line and business reputation. Fortunately, maintaining global payroll compliance doesn’t have to be complicated with the right solution.

Payroll 52
article thumbnail

Why bother with an OMS, I’ve already got an ERP?

Capgemini

Why bother with an OMS, I’ve already got an ERP? Leo Muid 24 Mar 2023 Facebook Twitter Linkedin Key considerations when thinking about your future fulfilment strategy The demand for fully flexible, customer-first experiences is increasingly hard to achieve – especially as customer needs are constantly evolving. This is prompting customer-focused businesses to look at their technology stacks and assess whether they’re able to continue to keep up with such expectations, and one of the most frequ

article thumbnail

How Technology Can Help the Wealth Management Industry Navigate Coming Changes in 2023 | Blog

Everest Group

With the economy headed for slower growth, technology is more important than ever to enable companies to better serve customers by providing hyper-personalized experiences. Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead.

article thumbnail

Online sales and subscriptions will shape tomorrow’s car financing journey

McKinsey and Company

New tech and emerging trends will enable consumers to move toward a more complete online car-buying experience.

Finance 71
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Four Steps to Improve Cybersecurity Pricing and Feel More Secure with your Spend | Blog

Everest Group

Investing in cybersecurity can be costly for organizations but is essential in today’s risky environment. With a myriad of confusing pricing models, determining your cybersecurity spend shouldn’t be another threat. Learn some simple steps to feel more secure in negotiating cybersecurity pricing. With demand for cybersecurity services skyrocketing in recent years, budgeting decisions have moved beyond IT discussions to C-level conversations by the boards of the largest enterprises.

article thumbnail

Hypercare Customer Support Model - A Call Center Service for Bigshots.

Go4Customer

Hypercare may sound like a term from an old Star Wars movie, but in the realm of software development, it is a commonly used term that refers to the process of onboarding a new customer. Industries with a high risk of customer churn early on in the customer's journey, such as those providing CRMs, recognize the importance of Hypercare. Before fully committing to a CRM, customers may try out several options to ensure they have the.

article thumbnail

Enterprises Can Realize Better Value from Microsoft Azure Through Its Industry Cloud Capabilities, Cloud Sovereignty Offerings, and Strong Cloud Security Focus | Market Insights™

Everest Group

Microsoft Azure READ MORE ABOUT OUR MICROSOFT AZURE-FOCUSED RESEARCH

article thumbnail

Accelerator vs Incubator: What’s the difference and which to choose

TMS

English is tricky in many ways, and one of them refers to the multiple meaning of words. Synonyms can induce people to error sometimes. That is the case with accelerators and incubators. Even though these terms are usually related to both cars and chickens, this article will relate to entrepreneurship and business startups. The accelerator vs incubator battle is even more complex than the meaning of these words alone.

Finance 98
article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Enterprises Can Realize Better Value from Google Cloud Through Its Strong Cloud Security Focus and Offerings Around Cloud Economics and Sustainability | Market Insights™

Everest Group

Google Cloud READ MORE ABOUT OUR GOOGLE CLOUD-FOCUSED RESEARCH

article thumbnail

Enterprises Can Realize Better Value from AWS Through Its Industry Cloud Capabilities, Sustainability Offerings, and Strong Cloud Security Focus | Market Insights™

Everest Group

AWS READ MORE ABOUT OUR AWS-FOCUSED RESEARCH

article thumbnail

Key Themes in the Medicaid Market 2023 and Their Sourcing Implications | Market Insights™

Everest Group

Medicaid VIEW THE FULL REPORT

article thumbnail

Major Themes in the Medicaid Market Technology and Partnership Ecosystem | Market Insights™

Everest Group

Medicaid VIEW THE FULL REPORT

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Maximizing HR Impact with Analytics Tools | Market Insights™

Everest Group

HR VIEW THE FULL REPORT