Forrester Digital Transformation

SEPTEMBER 27, 2022

I’m excited to dive deep into coverage areas revolving around design workflows, tools, and services for the CX function. Some buckets I hope to explore around this realm include: Design thinking in practice and how to make it accessible, specifically for collaboration teams that work with design […].

Design 130

Design Collaborations Service 130

Intelligent Management Inc.

MAY 5, 2022

Every human activity aimed at producing a result, whether it’s a product or a service requires collaboration. And collaboration and cooperation are increasingly stressed in the workplace today. The problem is, organizations can create situations of “a world gone collaboration mad” (see “The Collaboration Curse” ).

Out-Tasking 98

Out-Tasking Collaborations Management Software 98

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location.

Customer Service 130

Customer Service Service Call Center Collaborations 130

CGS Inc

JANUARY 10, 2022

Enable easy-to-use AR solution to support field services professionals across the enterprise. Amid the continued pandemic disruption, companies evolved much of their customer service strategy to address heightened consumer needs; some accelerating the implementation of technology support as an option. 01/11/2022. A majority (53.5

Collaborations 98

Collaborations Global Outsourcing Outsourcing Research 98

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. However, maintaining an in-house IT team can be costly and time-consuming.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. It helps you build clients’ trust, and meet regulatory compliance. Your employees must update the security services whenever required. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Obobo

FEBRUARY 26, 2023

How Does Collaboration Evolution Benefit Organizations? As technology continues to evolve, so too does our ability to connect and collaborate with each other from anywhere in the world. In this blog post, we’ll explore how collaboration evolution has benefited organizations and what it can do for your own business.

Collaborations 40

Collaborations Regulations Efficiency Government 40

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Redial

APRIL 25, 2024

Proximity and Cost Savings By outsourcing operations to nearby countries with lower labor costs, businesses can enjoy easier communication, travel, and collaboration while reducing overall expenditure. Nearshoring facilitates better understanding and adaptation to the cultural nuances of the client company’s target market.

Nearshoring 130

Nearshoring BPO Call Center Labor Costs 130

Perficient Digital Transformation

DECEMBER 12, 2023

A typical day starts with a Scrum call and usually ends with a tracking meeting for any roadblockers. In between there are lots of meetings and writing for user stories, requirements, and updates to Confluence. Another example is industry leaders are removing medical services from the prior authorization list.

Management 52

Management Healthcare Insurance Advisory 52

Perficient Digital Transformation

NOVEMBER 14, 2022

I recently connected with one of our colleagues in Latin America (LatAm) to discuss how she participates in global collaboration, and how that collaboration supports diversity, equity, and inclusion (DE&I) in the healthcare industry. Support our LatAm teams in their efforts to deliver the highest quality services . ?How

Collaborations 64

Collaborations Healthcare Insurance Right-Sizing 64

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Perficient Digital Transformation

APRIL 20, 2022

Perficient promotes a culture of giving, collaboration, and excellence. Everyone has been happy to meet with me and share ways to collaborate to serve our clients in a variety of ways. We call it this because we are all passionate about the work we are doing, and never charge anyone for any program, service, or event.

Healthcare 119

Healthcare Collaborations Insurance Jobbing 119

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Groove Technology

JUNE 6, 2023

One of the most effective ways to achieve this is by leveraging offshore software development services. Examples of countries that are known for providing offshore software development services include India, China, and Ukraine. If the trial period is successful, you can move forward with the engagement.

Offshoring 100

Offshoring Software Service Labor Costs 100

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Capgemini

OCTOBER 21, 2022

No day is alike for me, with such a varied delivery capability I might be discussing impacts from penetration testing in one meeting and then moving into the next with a strategic lead conversation around the business challenges of security impacts with automation and migration to the cloud.

Cybersecurity 52

Cybersecurity Collaborations Automation Service 52

Perficient Digital Transformation

OCTOBER 5, 2022

How do you deliver solutions that meet all the client’s needs? When I joined Perficient in March of 2021, I brought hope, positivity, dedication and around ten years of information technology experience spanning multiple domains – banking & financial services, education, non-profits, and healthcare. Pain points. Re-testing.

Healthcare 69

Healthcare Collaborations Information Technology Insurance 69

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. IT outsourcing companies provide around-the-clock support and monitoring services.

Outsourcing 52

Outsourcing Service IT Outsourcing BPO 52

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Human Resources Flexibility Collaborations 95

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Infosys Consulting

APRIL 26, 2023

Value levers and potential enhancements to business growth Supplier collaboration: Buyers will be able to collaborate more closely with suppliers during the manufacturing phase of the final product. LinkedIn The post Meet your supplier in the Metaverse appeared first on Infosys Consulting - One hub. Many perspectives.

Manufacturing 52

Manufacturing Collaborations Healthcare Marketing 52

Infosys Consulting

NOVEMBER 21, 2023

A Cloud Transformation Office (CTO) is where innovation meets strategy and seamless transformation happens. Business portfolio teams collaborate for planning, alignment, testing, acceptance and hand-over. How does implementing a Cloud Transformation Office help? Many perspectives.

Government 52

Government Collaborations Research Design 52

Perficient Digital Transformation

MARCH 29, 2023

The company culture at Perficient is one of openness, collaboration, and respect. This shows that there is a desire to control the entire experience for members from service to payment. The strategies, experiences, and messages for each constituent group is truly unique if you expect to earn their engagement.

Healthcare 69

Healthcare Collaborations Analytics Sales 69

Future of Sourcing

JUNE 1, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 93

Service Human Resources Flexibility Collaborations 93

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Perficient Digital Transformation

SEPTEMBER 7, 2022

After joining Perficient through acquisition in 2020, Michael Adkins, senior content strategist, has gained pride in his work, his team of collaborators, and his company. I loved hearing about how Michael’s team collaborates, and I’m sure you will as well. We’re always seeking the best and brightest to work with us.

Healthcare 69

Healthcare Content Writing Out-Tasking Collaborations 69

Offshore India Data Entry

APRIL 5, 2024

Nowadays, businesses largely depend on web research services to collect valuable information from diverse sources. That’s where outsourcing web research services to Indian BPO company can provide a strategic advantage. India’s BPO sector has established itself as a global leader in delivering web research services.

Research 52

Research BPO Outsourcing Service 52

Magellan Solutions

JANUARY 5, 2024

24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. The need for steadfast 24/7 service availability across time zones grows stronger. Magellan Solutions is a reliable support service provider that has successfully navigated through the challenges of various industries.

Service 52

Service Customer Support Efficiency Collaborations 52

3Pillar Global

OCTOBER 3, 2023

3Pillar’s Financial Services Industry Lead, Rob Murray , joins us on The Innovation Engine podcast to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Throughout the conversation, Rob sheds light on the pivotal role of innovation in shaping the future of banking.

Service 59

Service Banking Cybersecurity Insurance 59

Perficient Digital Transformation

JULY 27, 2022

Although I am more focused on the business aspects of our client relationships, I work closely with our delivery teams to ensure that our clients are very satisfied with the strategic guidance and services which we provide. SEE MORE: Meet the People of Perficient’s Healthcare BU.

Accounting 69

Accounting Healthcare Collaborations Insurance 69

31 West

JUNE 20, 2023

Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized. Meet, Calendars, Slides, Sheets, Docs, etc. These help you from file storage to team collaboration and project tracking. Thus your team will become more productive with simplified and organized collaboration.

Management 130

Management Collaborations Accounting Efficiency 130

Perficient Digital Transformation

MARCH 23, 2022

I recently connected with her to discuss what it’s like to serve Perficient’s healthcare clients and how her background as a registered nurse impacts this service. Kristina Kaufmann, senior business consultant, is one of these experts. Thank you for joining me today, Kristina.

Healthcare 119

Healthcare Collaborations Insurance Jobbing 119