Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. By embracing virtual teams, companies can drastically reduce these expenses without compromising on productivity or service quality.

Collaborations 52

Collaborations Flexibility Reduced Overhead Out-Tasking 52

Perficient Digital Transformation

FEBRUARY 1, 2024

During this time, Keith was instrumental in helping Fortune 100 companies ignite innovation through digital exploration and experience design. Continue reading to learn more about Keith, his design expertise, and what he does to create impactful digital experiences. I think of collaboration as 80% listening and 20% doing.

Design 52

Design Collaborations Efficiency Service 52

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Perficient Digital Transformation

AUGUST 9, 2023

In today’s rapidly evolving digital landscape, the integration of Artificial Intelligence (AI) and Design has led to remarkable advancements in User Experience (UX) and User Interface (UI) practices. User Experience (UX) design has always been about creating interfaces that are intuitive, efficient, and enjoyable for users.

Design 52

Design Efficiency Collaborations Automation 52

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

CGS Inc

JANUARY 10, 2022

Enable easy-to-use AR solution to support field services professionals across the enterprise. Amid the continued pandemic disruption, companies evolved much of their customer service strategy to address heightened consumer needs; some accelerating the implementation of technology support as an option. A majority (53.5

Collaborations 98

Collaborations Global Outsourcing Outsourcing Research 98

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). The outsourcing process begins with hiring new employees abroad.

Offshoring 246

Offshoring Software Service E-Commerce 246

Perficient Digital Transformation

JUNE 13, 2023

Introduction In today’s competitive business landscape, sales teams face numerous challenges in maximizing their efficiency and productivity. One such powerful solution is Coveo for Salesforce, an innovative tool that revolutionizes sales efficiency and empowers sales teams to achieve remarkable results.

Sales 52

Sales Efficiency Analytics Collaborations 52

Perficient Digital Transformation

MAY 18, 2023

Enterprise Portfolio/Value Management (EPMO / EVMO), Enterprise Architecture (EA), and Design Thinking (among others) should work together to tackle complex, and interdependent problems. The platform facilitates collaboration and data-driven decision-making to improve efficiency and reduce costs.

Design 64

Design Management Collaborations Government 64

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 100

Service Regulations Automation Banking 100

Perficient Digital Transformation

OCTOBER 24, 2023

In this comprehensive guide, we’ll delve into mastering test automation by efficiently combating test flakiness, with practical examples to illustrate each point. If you encounter flakiness due to an unstable external service, ensure that the service is robust and available.

Efficiency 52

Efficiency Automation Collaborations Software 52

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Paysquare

MARCH 3, 2024

Amidst these traditional ways of managing payroll, Employee Self-Service (ESS) portals have emerged to bring about a significant transformation in payroll management. These providers specialize in designing user-friendly interfaces and secure systems that integrate seamlessly with existing HR and payroll software.

Payroll 91

Payroll Management Service Administrative 91

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Groove Technology

JUNE 28, 2023

This is where custom Android app development services come into play. Understanding the market landscape allows developers to design an app that stands out and meets user expectations. This includes defining the app's architecture, functionalities, user interface (UI) design, and technical requirements.

Service 100

Service Analytics Design Research 100

3Pillar Global

SEPTEMBER 20, 2023

By putting the member first, credit unions can unleash the power of digital design innovation and create unparalleled user experiences that drive member satisfaction and loyalty. Credit unions are well-positioned to gather valuable data from various touchpoints, such as online banking, mobile apps, and customer service interactions.

Design 52

Design Banking Analytics Collaborations 52

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. IT outsourcing companies provide around-the-clock support and monitoring services.

Outsourcing 52

Outsourcing Service IT Outsourcing BPO 52

Magellan Solutions

JANUARY 5, 2024

24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. The need for steadfast 24/7 service availability across time zones grows stronger. Magellan Solutions is a reliable support service provider that has successfully navigated through the challenges of various industries.

Service 52

Service Customer Support Efficiency Collaborations 52

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Influx

FEBRUARY 23, 2023

Focus on your core functions with support as a service designed to meet your needs. An efficient workplace performs at a pinnacle to minimize wasted time, effort, and resources. This blog is focused on working smarter, not harder with 5 simple tips to improve departmental efficiency. Let’s dive in!

Efficiency 52

Efficiency Out-Tasking Customer Support Sales 52

Perficient Digital Transformation

OCTOBER 18, 2021

To advance the efficiency of non-clinical and clinical studies, life sciences companies need robust, modern, and adaptable analysis tools with common standardized elements that meet stringent industry regulations. We also provided data migration tools and services.

Efficiency 69

Efficiency Pharmaceuticals Manufacturing Research 69

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Unosquare

APRIL 9, 2024

From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management. Allen started his career in customer service. Q: Tell me about what you do for Unosquare?

Management 98

Management Collaborations Design Software 98

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. With the introduction of video previews in the app store and the release of video advertising products, the future will see the widespread use of videos designed for app marketing. By offering mobile app services in your business, you are certain to stand out from the fray.

Service 130

Service E-Commerce Retail Out-Tasking 130

Intugo

MAY 9, 2024

As customer service becomes increasingly pivotal in today’s business landscape, finding efficient solutions for call center management is paramount. Discover how Intugo’s specialized approach can revolutionize your call center operations, optimize customer service, and drive growth for your small business.

Call Center 52

Call Center Outsourcing Facilities Management Customer Service 52

31 West

DECEMBER 9, 2022

The hybrid work environment requires efficiency across all departments in an organization. Businesses need a tool that can streamline their workflows while allowing seamless collaboration between different departments. Here’s how it helps improve business efficiency and workflow. Seamless Collaboration. Scalable Solution.

Human Resources 130

Human Resources Collaborations Right-Sizing Accounting 130

Magellan Solutions

JUNE 14, 2023

For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits. Customer Service Virtual assistants provide support services, such as answering questions, resolving issues, and processing returns. What Are Virtual Assistants And Their Role In SMEs? Virtual assistants are remote workers.

Efficiency 52

Efficiency E-Commerce Out-Tasking Data Entry 52

Groove Technology

AUGUST 13, 2023

A well-crafted and user-friendly mobile app can revolutionize customer engagement, enhance operational efficiency, and drive business growth. A dedicated software development team is a group of skilled professionals solely focused on designing, developing, and maintaining software applications.

Flexibility 130

Flexibility Collaborations Software Design 130

Groove Technology

MAY 25, 2023

Inefficient data integration can lead to silos, duplication, and errors, hindering collaboration and decision-making across departments. With MuleSoft, businesses can streamline their operations, reduce costs, and improve efficiency by seamlessly integrating their data and applications.

Management 100

Management Supply Chain Management Sourcing Collaborations 100

31 West

JUNE 20, 2023

The best part is you can use other third-party tools within the workspace platform and organize the tasks efficiently. Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized. These help you from file storage to team collaboration and project tracking.

Management 130

Management Collaborations Accounting Efficiency 130

IBM Services

MAY 8, 2024

We designed our enterprise cloud platform for even the most highly regulated industries with the unique needs of these heavily regulated sectors, such as financial services , government , healthcare and telco , in mind. These solutions include ones that are designed to help facilitate their secured exchange of healthcare data.

Regulations 66

Regulations Healthcare Government Design 66

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. So without further ado… 2 – Chat will be the dominant customer service channel. Tighter collaboration between Marketing and CX. Let’s get started!

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

31 West

MARCH 28, 2023

Google Workspace allows a seamless transition to a digital business structure with its smart collaboration tools. Both software applications are designed for non-tech-savvy people, so that everyone, irrespective of their technical knowledge, can use them. Its advanced collaborative tools allow users to work with their teams flawlessly.

Collaborations 130

Collaborations Software Customer Support Jobbing 130