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Change Management/Sourcing Change Management

SIG Speaks

SIG University Certified Sourcing Professional (CSP) program graduate Andrew Beck shares the difficulties associated with change management in sourcing and how it can help improve inefficiencies. To gain efficiencies, reduce costs and ensure long-term viability, the company executives wanted to consolidate the company as one.

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How to improve your finance operation’s efficiency with generative AI

IBM Business Partners

We must transform from manual processes (that require meticulous analysis, critical thinking and effective communication skills) to AI-powered processes that streamline and improve operational efficiency. Providing information that is relevant, understandable and insightful for each of these groups can be very labor intensive.

Finance 64
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Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024

Everest Group

Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

offers intuitive tooling for powerful foundation models; watsonx.data enables compute-efficient, scalable workloads wherever data resides; and the third component, watsonx.governance , provides guardrails essential to responsible implementation. This information will further refine and improve the information available to the agents.

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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

The expertise your contact center agents developed answering these questions combined with your contact center teams’ ability to deliver empathetic and efficient customer experiences opens revenue generating opportunities for your business. Here are 4 scenarios where your contact center provides opportunities to drive revenue.

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Federal mandate M-19-21: Leverage AI for efficient compliance

Hyland

Digitizing processes creates a better experience for citizens, largely eliminating the use of cumbersome traditional methods like in-person interactions or mail to submit information such as applications or forms. Capturing the content from its source — not just reactively scanning paper documents. Extract data insights.

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MSP Expo 2022 Recap – It Labor Crisis Continues

Premier BPO

The two touched on the challenges brought about by today’s labor market, and broached the topic of more effective staffing models like co-sourcing. This is where an outsourcer or Co-sourcing firm like Premier BPO can assist. Estimate your savings at our interactive ROI calculator when co-sourcing with us.