Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. In the face of these adversities, the industry weathered a turbulent period, seeking resilience in the storm. 2024 has ushered in an exciting new chapter of transformation.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

IBM Services

DECEMBER 14, 2023

To combat these ever-growing risks, the concept of cyber resiliency has gained significant importance. Cyber resiliency refers to an organization’s ability to prepare for, respond to, and recover from cyber threats while maintaining the continuity of operations. Cyber resiliency goes beyond mere cybersecurity measures.

Cybersecurity 84

Cybersecurity Collaborations Analytics Government 84

IBM Services

JANUARY 30, 2024

We don’t need to re-create the wheel all the time. Sometimes, we can look to others who have gone before us for inspiration and examples to help shape our vision for success. And, when we work with partners that have “been there, done that,” we can accelerate our success, taking our vision to a mission to reality.

E-Commerce 77

E-Commerce Analytics Manufacturing Flexibility 77

IBM Services

APRIL 2, 2024

In today’s fast-paced digital economy, businesses are fighting to stay ahead and devise new ways to streamline operations, enhance responsiveness and work with real-time insights. A core part of the solution needed comes from messaging infrastructure and many businesses already have a strong foundation in place.

Streamline Operations 62

Streamline Operations Automation Flexibility Administrative 62

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Everest Group

OCTOBER 12, 2023

In the face of these multifaceted challenges, corporate leaders are increasingly turning to automation as a strategic lever to not only weather the storm but also emerge stronger and more resilient.

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

Perficient Digital Transformation

FEBRUARY 14, 2023

Balancing the need for innovation and growth with the need for stability and cost-effectiveness is a constant struggle. Nearly half are taking a cloud-native-first approach, and nearly all continue to modernize to meet operational agility and business capability demands.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

31 West

MARCH 24, 2024

It’s subtle, but substantial – like having an unbreakable shield that not only guards but also enhances capabilities. Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. So what happens when DSPM becomes part of the customer service equation?

Customer Service 100

Customer Service Service Call Center Outsourcing 100

IBM Business Partners

JUNE 12, 2023

While central banks have a very different mission from commercial banks, what they do have in common is the need to modernize their IT operations to support digital transformation, contain costs, source key skills and mitigate operational and cybersecurity risks. Know yourself, your stakeholders and your data.

Banking 98

Banking Cybersecurity Collaborations Service 98

Perficient Digital Transformation

AUGUST 3, 2022

A: We define modernization as updating solutions to leverage modern cloud platforms, patterns, infrastructure, and frameworks for improved business agility, resiliency, and overall control. Cloud platforms are increasingly a top priority for accelerated digital transformation. A: Bring a “cloud program” mindset.

Flexibility 69

Flexibility Retail Healthcare Analytics 69

IBM Services

MARCH 4, 2024

In 2024, companies confront significant disruption, requiring them to redefine labor productivity to prevent unrealized revenue, safeguard the software supply chain from attacks, and embed sustainability into operations to maintain competitiveness. This requires a holistic enterprise transformation.

Government 104

Government Co-Sourcing Engineering Risk Management 104

IBM Services

OCTOBER 30, 2023

Businesses globally recognize the power of generative AI and are eager to harness data and AI for unmatched growth, sustainable operations, streamlining and pioneering innovation. Adopting AI in business at scale is not without its challenges, including data privacy concerns, integration complexities and the need for skilled personnel.

Analytics 83

Analytics Retail Insurance Streamline Operations 83

IBM Services

MARCH 8, 2024

However, due to significant improvements in latency, throughput and bandwidth, 5G is capable of much faster download and upload speeds than previous networks. Enter 5G, with its lightning-fast data transfer capabilities that allow newer technologies to function in the way they were designed to. What is 5G?

Out-Tasking 105

Out-Tasking Healthcare Design Automation 105

Everest Group

SEPTEMBER 13, 2023

The global disruption emphasized the need for a flexible and resilient supply chain. These transformation services play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes.

Retail 59

Retail Service Manufacturing Information Technology 59

The Hackett Group

DECEMBER 13, 2023

Companies Need Digital-Ready Contracts That Not Only Deliver Cost Reduction But Also Focus on Business Value Creation and Innovation Miami, FL – December 13, 2023 – A new Hackett Value Matrix analysis of 15 leading finance and accounting outsourcing (FAO) service providers by The Hackett Group, Inc.

Research 69

Research Service Advisory Robotics Process Automation 69

The Hackett Group

DECEMBER 10, 2021

Today, data is embraced as one of the most valuable company assets, because it is not only a record of what happened… it can be used to gain insight into what is likely to happen in the future. Typically, they start by consolidating pockets of expertise into a center of excellence (COE). Reap the Rewards.

Analytics 98

Analytics Government Automation Efficiency 98

IBM Business Partners

JUNE 26, 2023

It’s clear our organizations need to find ways to respond to opportunities and threats faster and smarter, or else they risk being outmaneuvered by more nimble challengers. The data being managed by these cloud solutions has become essential to our business operations.

Right-Sizing 57

Right-Sizing Out-Tasking Regulations Software 57

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient.

Automation 52

Automation Robotics Process Automation BPO Sourcing 52

IBM Business Partners

JULY 25, 2023

alone has installed nearly 10,000 electricity generation units, connected by more than 300,000 miles of transmission lines and capable of generating over a million megawatts of energy. This software, and the insights it provides, can help providers predict demand patterns, identify potential issues and optimize the distribution network.

Cybersecurity 63

Cybersecurity Analytics Automation Sourcing 63

Perficient Digital Transformation

MAY 18, 2023

for new initiatives/changes & operational excellence to run the business as usual Business Continuity and Disaster Recovery considerations The list can go on and on… Only those who have an agile and the right mindset can adapt, survive, and thrive. What is Enterprise Architecture and why?

Design 64

Design Management Collaborations Government 64

Infosys Consulting

NOVEMBER 6, 2023

Now is the time to reimagine your regulatory change management (RCM) operating model. Organizations worldwide—regardless of industry—are facing a growing number of regulations from financial reporting, capital calculations, and cybersecurity to operational resilience. What is regulatory change management?

Management 52

Management Regulations Government Cybersecurity 52

Perficient Digital Transformation

JUNE 13, 2023

In this swirling sea of change, healthcare organizations continue to explore new ways to improve outcomes and organizational resiliency. So a well-formed strategy aligns a) key business needs and b) organizational capabilities (i.e., Advances in technology are propelling consumer expectations and options for care.

Healthcare 52

Healthcare Streamline Operations Reduced Costs Government 52

Everest Group

NOVEMBER 28, 2023

In this challenging environment, MGAs need to demonstrate steadfast strategic underwriting prowess, build a solid business case heavily focused on cost optimization, and exhibit excellent data and engineering capabilities. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

IBM Services

JANUARY 16, 2022

That’s why it’s critical to look to real-time data and insights to uncover patterns so we can anticipate and take action on what’s needed to best serve retailers and their customers. This has been critical to help navigate the unprecedented volatility and has accelerated the vision of supply chain executives by 5 to 10 years.

Retail 62

Retail Reduced Overhead Order Management Finance 62

Everest Group

APRIL 25, 2022

In the past few years, enterprises have started adopting AI at a faster pace for better resilience, cost-effectiveness, and employee productivity. Enterprises prefer service providers with comprehensive hybrid cloud solutions portfolios and delivery capabilities characterized by a strong regional presence in Europe. Our Thinking.

Service 52

Service Design Research Marketing 52

IBM Services

APRIL 3, 2024

Real-time insights infused with AI support dynamic space planning. Simple, fast and flexible, TAS has the right mix of applications in one modular tool to maximize your building lifecycle while preparing you to meet future needs. Data and AI are increasingly critical tools in how organizations are evolving their facilities management.

Facilities Management 69

Facilities Management Right-Sizing Flexibility Accounting 69

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Our Thinking. Market Insights™ Comparing Traditional and Augmented Data Management Models.

Automation 52

Automation Robotics Process Automation BPO Analytics 52

IBM Services

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 56

Insurance Cybersecurity Risk Management Risk Management 56

Capgemini

JANUARY 9, 2024

At Capgemini, we recognize that ensuring a resilient and sustainable future is one of – if not the most important – imperatives of our lifetimes. “At At Capgemini, we recognize that ensuring a resilient and sustainable future is one of – if not the most important – imperatives of our lifetimes.

Government 52

Government Regulations Collaborations Right-Sizing 52

IBM Services

JANUARY 6, 2022

Uncertain how consumer behavior will continue to evolve as we adjust to a post-COVID life, retailers will need the flexibility and agility to anticipate and respond to changing customer and market demands using real-time data and predictive insights. Rethinking the omnichannel customer experience.

Retail 55

Retail Reduced Overhead Finance Order Management 55

IBM Services

MARCH 23, 2023

Businesses today have greater responsibility than simply making profits; they have a role to play in ensuring our planet remains livable for generations to come. IBM offers a portfolio of solutions to help businesses gain valuable insights and embed data-driven decisions to drive sustainable business operations.

Facilities Management 53

Facilities Management Analytics Efficiency Research 53

Everest Group

DECEMBER 14, 2022

Providers are building localized Security Operations Centers (SOCs), hiring specialized talent, developing accelerators for quicker RoI realization, creating vertical-specific use cases to onboard newer logos more seamlessly, and providing converged IT-OT SOC services. Our Thinking. Learn More. Learn More. Learn More. Learn More.

Management 52

Management Cybersecurity Service Insurance 52

Perficient Digital Transformation

MARCH 19, 2024

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. A well-formed strategy aligns a) key business needs and b) organizational capabilities (i.e., Healthcare Trend #1: AI Disruption and Enablement Healthcare has seen an explosion of interest in generative AI.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

Everest Group

JUNE 17, 2022

Not only has the pandemic exaggerated the already existing enterprise challenges around alert overload, cybersecurity talent shortage, lack of threat management capabilities, etc., MSS providers have gained traction because of their ability to provide agility, scale, cost-savings, and resiliency during these tough times. Our Thinking.

Management 52

Management Service Cybersecurity Research 52

NoonDalton

SEPTEMBER 25, 2023

In the increasingly globalized business world, many organizations are turning to the offshore labor hire model as a solution to staffing and operational challenges. On paper, offshore labor hire seems like a golden ticket to streamlined operations and enhanced profitability. Moreover, the model isn’t just about savings.

Offshoring 52

Offshoring Right-Sizing Collaborations Nearshoring 52

Perficient Digital Transformation

NOVEMBER 12, 2021

At its core, patient-centricity requires embedding the patient experience their insights into initiatives. At its core, patient-centricity requires embedding the patient experience their insights into initiatives. This forced pharma to elevate their digital game. What exactly does it mean to be “patient-centric?”

Pharmaceuticals 69

Pharmaceuticals Research Healthcare Collaborations 69

Amzur

DECEMBER 7, 2022

What is Continuous application modernization: According to Gartner, Continuous Modernization (CM) is an iterative and gradual approach that provides businesses with the prompt support and value they need. For example, books and ledgers were old-school methods to keep track of finance operations earlier.

Right-Sizing 90

Right-Sizing Government Automation Finance 90