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The Importance of Employee Training in Call Centers

Redial

The training program should include the following tips: Communication Skills Training: Important to help employees develop essential communication skills, such as active listening, empathy, and effective questioning, to understand the customer’s needs and provide personalized solutions. Thank you for reading our blog.

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Four Hot Tips for Automation in 2024

SEBPO

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. What does this mean for Pharma compliance?

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How To Confidently Implement Automation Solutions

SEBPO

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. Once we agreed on the project goals and objectives, choosing the team lead and assigning supporting roles and responsibilities became a natural next step.

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Three Bright Paths Graduates Explain Why They Applied to the Program

Perficient Digital Transformation

Interested in a career in tech? We’re proud to offer this program for individuals to pursue careers in tech who may not otherwise have access. Are you or someone you know interested in a career in tech? Bright Paths provided a great foundation for my first role in the tech industry,” said Daravy.

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5 Tips for Effectively Managing an Outsourcing Software Development

Groove Technology

This article will provide you with useful tips to help you keep your outsourcing software development on track. Non-tech companies look outside of their team for expertise, while more than 60%+ software development companies outsource at least part of their development process. What is Software Outsourcing?

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Leveraging Office 365 For Collaborative Learning: A Guide For Students And Educators

31 West

From Microsoft Teams to OneNote, Office 365 offers a range of tools that cater to the diverse needs of modern educational environments. Educational Plans and Pricing Office 365 A1: This free plan offers online versions of Office applications and essential Microsoft services like Teams and SharePoint.

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AI transforms the IT support experience

IBM Services

Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly. Agent Assist supports teams by finding the most relevant information in the IBM knowledge base and providing recommended solutions to the agent.