Everest Group

MARCH 24, 2023

With the economy headed for slower growth, technology is more important than ever to enable companies to better serve customers by providing hyper-personalized experiences. These emerging segments already have access to a large customer base supplemented by data insights on demographics and buying patterns.

Management 52

Management Advisory Government Reduced Costs 52

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. It doesn’t matter if you work in an office or remote, project management tools and communication platforms can enable your team to have a seamless training process.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

APRIL 13, 2023

In today’s fiscally and environmentally conscious times, a differentiated technology asset ownership model can help enterprises both reduce capital expenditures and improve sustainability. Evergreen service also improves the user experience, creates a more stable environment, and reduces overall incidents.

Service 52

Service Flexibility Customer Service Managed Services 52

IBM Services

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Service 124

Customer Service Service Automation Management 124

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. The time saved can be substantial, giving your business an edge in a highly competitive market.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Redial

MAY 10, 2023

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. But not only to the customers, but also your team that helps you achieve the results client’s demand.

Call Center 130

Call Center Jobbing Service 130

IBM Services

MAY 8, 2024

What really puts it into perspective is the realization that you are just as likely to have your valid identity used in a cyberattack as you are to see a phishing attack in your organization. Solutions that help create a consistent user experience for your workers, partners and customers across all applications and systems.

Administrative 86

Administrative Accounting Risk Management Risk Management 86

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. You can learn more about tech used for training!

Call Center 100

Call Center Customer Support Flexibility Research 100

Redial

APRIL 26, 2023

Of course, I wanted to have some sort of introduction to provide context and what information it could give me about the industry, which it responded: The call center industry involves companies that provide customer support services through telephone, email, live chat, or other communication channels. What is the call center industry?

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

Everest Group

OCTOBER 31, 2022

The biggest advocates for information technology transformation can come from inside your organization. Learn how having employees as innovation champions can benefit your company in this blog. . Having employees as IT innovation advocates can help your company attract talent and optimize efficiency.

Marketing 52

Marketing Efficiency Information Technology Government 52

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Groove Technology

APRIL 3, 2023

Introduction to Anypoint Platform In today’s competitive business landscape, customer experience (CX) is a critical differentiator. Businesses are constantly seeking ways to enhance their customer interactions, and the Anypoint Platform by MuleSoft is a powerful tool to achieve this. Why Improve Customer Experience?

Flexibility 130

Flexibility Analytics Service Outsourcing 130

Redial

MARCH 10, 2023

Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks. This blog post will discuss how BPO/call centers can help companies streamline their operations through outsourcing policy management. With activities delegated to a BPO company, they will allow improvement.

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

IBM Services

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. Performance management: Analyzing workplace performance through the use of insights and tools, which can identify ways to improve workplace performance. But how do you affect change?

Human Resources 104

Human Resources Jobbing Healthcare Management 104

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. To find out which persona best fits your organization, read on. Our research has identified four change management personas that GBS organizations typically fall under.

Management 59

Management Global Business Services Right-Sizing Research 59

IBM Services

APRIL 10, 2024

Where and how these applications are deployed will impact time to market and value realization. Organizations must keep up with the technology of today so they can innovate and satisfy the ever-changing needs of the customers. How quickly can features be introduced into the market (from concept to production) and beat the competition?

Software 95

Software Efficiency Flexibility Reduced Costs 95

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. To find out which persona best fits your organization, read on. Our research has identified four change management personas that GBS organizations typically fall under.

Management 52

Management Global Business Services Right-Sizing Research 52

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

Amzur

JANUARY 31, 2024

With many companies still dealing with manual tasks and data overload, clunky workflows, limited data insights, customization hurdles, and talent gaps, the recent release of NetSuite 2024.1 is set to witness a significant shift towards enhanced efficiency, intelligence, and user-centric experiences. What does it mean for businesses?

Data Entry 93

Data Entry Finance Out-Tasking Analytics 93

IBM Services

APRIL 16, 2024

In today’s rapidly evolving digital world, immediate responses are crucial for delivering outstanding user experiences. Also, NeuralSeek’s language understanding capabilities improve watsonx Assistant’s accuracy in interpreting user inputs, resulting in more precise responses.

Retail 84

Retail Call Center Analytics Efficiency 84

SEBPO

MARCH 25, 2024

BLOG Four Tips to Nurture Outsourcing Partnerships March 25, 2024 Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. This improves your customer experiences, quality, processes, productivity, and delivery.

Outsourcing 52

Outsourcing Out-Tasking Business Process Outsourcing Automation 52

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Automation Anywhere

NOVEMBER 5, 2021

Coming up next in our blog is a new series we like to call “RPA Replay.” Take a journey with Automation Anywhere and Salesforce as we help a contact center agent quickly and easily process a customer request. It can help you boost your center’s performance. Gabe: Good morning, I’m Gabe Carrejo. For our first video. And last up.

Banking 52

Banking Automation Marketing 52

Perficient Digital Transformation

JANUARY 18, 2024

Hello Trailblazers, In the previous parts of this blog, we learned how to create Salesforce Survey forms and how to send your forms to your audiences to get their responses. In this blog, we’ll learn how to analyze the collected Salesforce survey responses respectively. Select Surveys.

Management 59

Management Service 59

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 95

Customer Service Service Customer Support Sales 95

IBM Services

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

IBM Services

FEBRUARY 13, 2024

Remember how cool it felt when you first held a smartphone in your hand? Design content, ad campaigns and innovative products that build better customer experiences. The compact design and touch-based interactivity seemed like a leap into the future. Automate tedious, repetitive tasks.

Out-Tasking 122

Out-Tasking Design Automation Sales 122

IBM Services

MAY 7, 2024

With our solution, you can: Improve candidate experience through AI-powered interactions offering personalized job recommendations and responding to queries. Seamlessly integrate with your existing tech stack and tailor the solution to align with your skills agenda. Ready to revolutionize your talent acquisition process?

Jobbing 58

Jobbing Design Flexibility Efficiency 58

IBM Services

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Knowing how to manifest these improvements is not always clear: Enter generative AI and the content supply chain.

Out-Tasking 103

Out-Tasking Management Efficiency Marketing 103

Perficient Digital Transformation

JULY 25, 2023

Introduction: In the competitive world of e-commerce, delivering a personalized and flawless shopping experience is consummate to success, businesses face the challenge of delivering unique and individualized shopping experiences to their customers.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97

Offshore India Data Entry

APRIL 19, 2024

But, is Business Process Outsourcing (BPO) right for your business? Read on to discover the benefits and drawbacks of BPO and take your business to the next level! Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. Advantages of Business Process Outsourcing 1.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

IBM Services

FEBRUARY 26, 2024

This week, as thousands of network operators, technology vendors, and mobile device providers from all over the world converge on Barcelona for Mobile World Congress , it’s the perfect time to discuss how IBM® is shaping the future of network operations and telecommunications. The telecom industry is no exception.

Automation 100

Automation Retail Banking Efficiency 100

Magellan Solutions

AUGUST 23, 2023

Over time, machine learning algorithms allowed for more advanced customer segmentation and personalization. AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Services

FEBRUARY 2, 2024

They all have failover options, which can improve resilience. The approach different companies take will ultimately impact the performance, scale, and capabilities of your network. As you’re assembling your list of “must haves”, we put together a few questions that can help build out your list of requirements.

Management 94

Management Jobbing Automation Service 94

Perficient Digital Transformation

MARCH 22, 2024

In this fourth installment of our series, we’ll delve into why text readability matters and how adjustable fonts can significantly enhance the accessibility of your app. This inclusivity is fundamental for fostering a positive user experience. This customization promotes user autonomy and accommodates diverse user needs.

Design 52

Design Efficiency 52

IBM Services

MARCH 15, 2024

As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers. As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers.

Co-Sourcing 97

Co-Sourcing Healthcare Automation Collaborations 97

IBM Services

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93