Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Present and future adoption of industry clouds Industry clouds are computing platforms customized for specific industries, offering a mix of industry-specific applications, data models, and cloud services.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. Following the growing trend in other industries, retail and CPG enterprises are now investing in GAI to harness its potential to enhance operations and customer experience. Contact us to speak to an analyst on this topic. Let’s explore this further.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

AUGUST 24, 2022

Post-pandemic, enterprises have given IT service and technology providers high marks for improving commercial models and customer-centricity, but talent management is emerging as a major concern. Discover a framework for effective talent management in this blog.

Management 52

Management Flexibility Collaborations Insurance 52

IBM Services

MAY 1, 2024

A recent IBM Institute of Business Value study, The CEO’s guide to generative AI: Supply chain , explains how the powerful combination of data and AI will transform businesses from reactive to proactive. This allows companies proof of sustainability to drive customer loyalty and comply with regulations.

Supply Chain Management 87

Supply Chain Management Inventory Management Risk Management Risk Management 87

IBM Services

FEBRUARY 16, 2024

These defects are often expensive, difficult to identify and present a myriad of significant risks to customer satisfaction. Scaling to 30 million inspections for an immediate and significant reduction in defects The IBM Inspection Suite improved the client’s quality inspection process without requiring coding.

Automation 107

Automation Manufacturing Reduced Costs Collaborations 107

IBM Services

NOVEMBER 30, 2023

A successful employee experience strategy (EX strategy) is the best way to recruit and retain top talent , as employees increasingly make decisions on where to work based on how they respond to employee needs. But how do you affect change?

Human Resources 112

Human Resources Jobbing Healthcare Management 112

Everest Group

MARCH 24, 2023

With the economy headed for slower growth, technology is more important than ever to enable companies to better serve customers by providing hyper-personalized experiences. These emerging segments already have access to a large customer base supplemented by data insights on demographics and buying patterns.

Management 52

Management Advisory Government Reduced Costs 52

IBM Services

FEBRUARY 28, 2024

They instead focus on continuous improvement. Successful strategic sourcing often results in process optimization, cost management, customer satisfaction, risk management , increased sustainability and other benefits. Sourcing is getting smarter. Blockchain Information is an invaluable business asset.

Sourcing 110

Sourcing Supply Chain Management Strategic Sourcing Automation 110

Redial

MARCH 3, 2023

Handling high call volume can be challenging for any customer service team , especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service. This blog post will explore effective strategies for handling high call volumes and ensuring customer satisfaction.

Management 100

Management Call Center Nearshoring Customer Service 100

IBM Services

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Service 130

Customer Service Service Automation Management 130

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Discover how outsourcing product data entry can free up your team, boost accuracy, and scale your ecommerce business effortlessly.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

IBM Services

DECEMBER 18, 2023

Enterprise decision-making GIS software enables strategic business decisions in areas such as transportation and delivery management, real estate portfolio management, customer segmentation and more. One of the largest sources of data is all around us—that is, geospatial data.

Government 110

Government Sourcing Efficiency Reduced Costs 110

3Pillar Global

MARCH 14, 2024

They treat the digital product itself as the outcome, rather than focusing on how the patient or member will use that technology to accomplish their desired result. Making this mindset shift is key to driving patient and member satisfaction. Staff satisfaction and retention. Increased patient retention & referrals.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

IBM Services

APRIL 16, 2024

A coordinated partnership: How these tools work together By using IBM Db2, IBM watsonx Assistant and NeuralSeek, we offer a comprehensive solution that streamlines data management, enhances accessibility, and helps to ensure security and integrity across your enterprise.

Retail 93

Retail Call Center Analytics Efficiency 93

Redial

JULY 20, 2023

To ensure seamless operations and deliver exceptional customer experiences, we recommend call centers to incorporate specific key activities. Call centers can minimize customer wait times if the team balances staffing levels and call demand. A well-managed call center can significantly impact a company’s reputation and success.

Call Center 100

Call Center Analytics Collaborations Accounting 100

IBM Services

JANUARY 8, 2024

Organizations implementing successful business transformations are more likely to grow their existing businesses, eliminate silos, create revenue growth and business models and reinvent how they handle their operations. Changes in customer habits and preferences Organizations must respond to customers’ increasing pain points and needs.

E-Commerce 70

E-Commerce Efficiency Customer Service Analytics 70

Perficient Digital Transformation

MARCH 26, 2024

Welcome to the Series of Salesforce Einstein Chatbots- Part 4 In today’s digital world, businesses continuously looking for new methods to improve customer interaction and accelerate support procedures. In this blog post, we’ll explore the Einstein Bot Builder page’s features, functionalities, and capabilities.

Design 59

Design Analytics Management Efficiency 59

31 West

NOVEMBER 25, 2023

This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience.

Management 130

Management Service Administrative Research 130

Unosquare

MAY 1, 2024

This approach enhances user satisfaction and fosters brand loyalty and personal attachment to products. He described how objects and interfaces could be designed to elicit specific reactions, appealing to the visceral, behavioral, and reflective aspects of user interaction. Where did the Concept of Emotional Design Start?

Design 52

Design Research Out-Tasking Marketing 52

Offshore India Data Entry

APRIL 19, 2024

Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. Advantages of Business Process Outsourcing 1.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 103

Customer Service Service Customer Support Sales 103

Everest Group

MARCH 10, 2023

Cloud computing presents a huge opportunity for insurers to drive growth, improve efficiency, and deliver innovation, among other benefits. Read on to learn about the coming phase of industry cloud and the key role system integrators (SIs) can play in advancing cloud adoption in insurance. Let’s explore this opportunity further.

Insurance 52

Insurance Analytics Efficiency Administrative 52

IBM Business Partners

JUNE 30, 2023

This is not only impacting the sector’s ability to meet consumer expectations by delivering the products customers need when they need them. Improve visibility across manufacturing, operations, and distribution Orchestrate your end-to-end supply chain with a smarter control tower. Optimize your maintenance inventory.

Manufacturing 76

Manufacturing Analytics Order Management Automation 76

Perficient Digital Transformation

JANUARY 18, 2024

Hello Trailblazers, In the previous parts of this blog, we learned how to create Salesforce Survey forms and how to send your forms to your audiences to get their responses. In this blog, we’ll learn how to analyze the collected Salesforce survey responses respectively. Enter “ Survey ” in the Quick Find box.

Management 59

Management Service 59

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Read on to learn more about the zero-touch claims of the future vision and how to achieve it.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

IBM Services

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed.

E-Commerce 107

E-Commerce Retail Manufacturing Analytics 107

Everest Group

MAY 11, 2023

Read on to learn about the healthcare provider trends coming and how service partners can help hospitals and health systems overcome the challenges in an economic downturn. As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Everest Group

OCTOBER 20, 2023

To gain valuable insights into how the year unfolded compared to expectations, read on. As 2023 nears an end and leaders start planning for 2024, let’s reflect on how the year fared against global services industry expectations of the industry. The global services industry’s confidence waned in 2023 after a banner post-pandemic year.

Service 59

Service Offshoring Global Business Services Information Technology 59

Globalization Partners

JULY 27, 2022

But how to do so in a remote work setting when traditional in-person management tools are no longer available? Retaining customers can get more challenging if they have to interact with new staff every other month. However, since the Covid-19 outbreak, flexible working arrangements have become even more popular. Let’s break them down.

Flexibility 98

Flexibility Efficiency Collaborations Management 98

Groove Technology

APRIL 3, 2023

Introduction to Anypoint Platform In today’s competitive business landscape, customer experience (CX) is a critical differentiator. Businesses are constantly seeking ways to enhance their customer interactions, and the Anypoint Platform by MuleSoft is a powerful tool to achieve this. Why Improve Customer Experience?

Flexibility 130

Flexibility Analytics Service Outsourcing 130

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Healthcare 110

Healthcare Customer Service Analytics E-Commerce 110

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Focusing on tailored customer experiences to enhance engagement and satisfaction.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

IBM Services

FEBRUARY 19, 2024

The pandemic and its aftermath highlighted the importance of having a robust supply chain strategy , with many companies facing disruptions due to shortages in raw materials and fluctuations in customer demand. Here’s how companies are using different strategies to address supply chain management and meet their business goals.

Supply Chain Management 91

Supply Chain Management Management Inventory Management Analytics 91

Groove Technology

SEPTEMBER 27, 2022

Customers are always purchasing, whether online or off. Now that demand isn’t declining, and you have enough products to meet customer demand, how can you satisfy your current clientele and win over new ones? IoT technologies are currently used in retail to ease corporate processes and improve the consumer experience.

Retail 130

Retail Sales Manufacturing Administrative 130

Magellan Solutions

AUGUST 23, 2023

Over time, machine learning algorithms allowed for more advanced customer segmentation and personalization. AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Business Partners

JULY 10, 2023

Customer experience, on the other hand, includes every interaction and touchpoint between a customer and a company. This experience includes everything from in-store and online interactions to seeking assistance from employees throughout the buying or customer-service journey.

Automation 61

Automation Jobbing Human Resources Research 61

Perficient Digital Transformation

JULY 25, 2023

Introduction: In the competitive world of e-commerce, delivering a personalized and flawless shopping experience is consummate to success, businesses face the challenge of delivering unique and individualized shopping experiences to their customers.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97