Everest Group

AUGUST 24, 2022

Customers want their providers to ensure resource availability, improve employee quality, and manage attrition – all during the Great Resignation and current labor shortage. Discover a framework for effective talent management in this blog. Talent management framework.

Management 52

Management Flexibility Collaborations Insurance 52

Everest Group

SEPTEMBER 13, 2022

The metaverse offers promise to reinvent hybrid models by balancing remote work with social connections formed between avatar versions of employees in a virtual world. Learn the latest metaverse trends to watch in this blog.

Collaborations 52

Collaborations Operational Costs Flexibility Jobbing 52

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

IBM Services

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. It usually involves executives and HR leaders producing a strong and employee-centric company culture, employee engagement and performance management in coordination with each other.

Human Resources 107

Human Resources Jobbing Healthcare Management 107

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

IBM Services

NOVEMBER 20, 2023

Advanced organizations know their greatest assets are their employees. However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. Talent management needs to become a holistic part of the organization.

Management 108

Management Jobbing Human Resources Cost Control 108

Globalization Partners

AUGUST 2, 2022

Employees are your most important asset, but building a team of professionals with diverse yet complementary passions and skills is difficult for every growing company. In this challenging economy, recruitment marketing can be the proactive hiring strategy you need. This approach to hiring is a pull rather than a push strategy.

Marketing 98

Marketing E-Commerce Global Recruiting Jobbing 98

Everest Group

MAY 31, 2023

Employee and job candidates’ perceptions of an employer’s brand can significantly impact talent acquisition and retention. Watch the webinar to learn more on this topic, Winning Employer Value Propositions: Strategies from Top GBS Employers. Why GBS brand perception matters? Perception matters in today’s digital age.

Global Business Services 52

Global Business Services Advisory Research Jobbing 52

Everest Group

JANUARY 19, 2022

But these strategies can be transformed to success by starting with the right organizational makeup. With applications increasingly becoming integral to enterprise business strategy, mediocrity has no place when it comes to application modernization. Employees can collaborate with increased synergy and achieve hyper-productivity.

Research 59

Research Collaborations Management 59

inDinero

JANUARY 3, 2023

The purpose of the employee retention tax credit (ERC) was to encourage employers to keep employees on the payroll due to the effects of the coronavirus outbreak. When it comes to the employee retention tax credit vs. When it comes to the employee retention tax credit vs. PPP loans, the ERC is a bit more involved.

Payroll 52

Payroll Government 52

IBM Services

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. A comprehensive supply chain overhaul might involve rethinking procurement strategies, implementing just-in-time inventory systems, optimizing production schedules or redesigning transportation and distribution networks.

Supply Chain Management 62

Supply Chain Management Finance Human Resources Robotics Process Automation 62

Everest Group

DECEMBER 2, 2021

Inclusion is the environment an organization fosters for candidates and employees. An inclusive workplace is one where all candidates and employees feel welcome. Greater Employee Engagement – Having an involved and motivated workforce generates long-term savings as companies spend less time recruiting and training.

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

IBM Services

NOVEMBER 30, 2023

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

Jobbing 69

Jobbing Sourcing Analytics Management 69

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

3Pillar Global

MARCH 14, 2024

Increased patient retention & referrals. Staff satisfaction and retention. This positive experience can create better employee experience and drive internal talent retention. Satisfied patients are more likely to adhere to treatment plans, follow medical advice, and engage in preventive care.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

Velocity Global

FEBRUARY 20, 2023

Calculating actual employee cost is a critical factor for making sound financial decisions, no matter your company size or industry. For example, understanding the true cost of an employee allows your finance and HR teams to accurately budget for expansion into a new market. Table of Contents How Do You Calculate Employee Costs?

Payroll 97

Payroll Insurance Right-Sizing Administrative 97

Globalization Partners

JULY 27, 2022

Employees also say they love working remotely due to the freedom and healthy work-life balance. It’s a win-win situation for both employers and employees. Employers need new techniques to ensure all employees are meeting organizational targets. Talent retention. Maintaining a high employee retention rate is vital.

Flexibility 98

Flexibility Efficiency Collaborations Management 98

IBM Services

DECEMBER 20, 2023

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals.

E-Commerce 78

E-Commerce Retail Co-Sourcing Labor Costs 78

IBM Services

FEBRUARY 16, 2024

Customer experience involves customer experience management (CXM), which refers to strategies, technologies and practices for improving business results by creating an ideal experience for anyone interacting with a company. CX teams are concerned with both short-term tactics and long-term strategy.

Customer Service 98

Customer Service Service Customer Support Sales 98

Zinnov

MARCH 21, 2024

In response, talent is prioritizing job security, leading to a trend coined as “ the Big Stay ,” where employees are hitting pause on adventurous career changes. Here are 5 key talent trends CXOs must closely watch out for in 2024 to future-proof their organization’s talent strategy : 1.

Flexibility 52

Flexibility Analytics Cybersecurity Global Hiring 52

Mattsen Kumar

MAY 7, 2024

Our blog post discusses outsourcing customer service to meet modern expectations. Businesses have introduced new customer service outsourcing strategies amidst the COVID-19 pandemic, resulting in changes to client and customer experiences. 16.24% of small businesses chose to outsource customer service to increase efficiency.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Everest Group

MARCH 23, 2022

The talent shortage will not be a brief bump in the road and will require short- and long-term strategies. As GBS leaders rethink cost and talent strategies in 2022, what actions should they consider today and in the coming months to continue delivering value? Action #5 – Obsess Over Employee Experience. Specifically, 2.4

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

IBM Business Partners

AUGUST 2, 2023

Today’s HR departments struggle to efficiently manage human resource operations and routine tasks, wasting time daily answering employees’ FAQs in the absence of a self-service system. Over the past several years, artificial intelligence has transformed HR and improved functions for new hires and current employees.

Human Resources 70

Human Resources Out-Tasking Insurance Automation 70

Velocity Global

MAY 25, 2023

More than eight in 10 global organizations (83%) say they face significant talent retention challenges, according to a recent survey. What’s more, their struggles line up with employee attitudes: 73% of United States workers say they are actively considering quitting in 2023. Make your job easier by leaning on your employees.

Jobbing 52

Jobbing Co-Sourcing Flexibility Payroll 52

Anexa

NOVEMBER 24, 2023

The recent micro-store phenomenon introduces opportunities for retailers and e-tailers to improve customer (CX) and employee experience (EX). However, small-format stores are proving to be an equally and, in some cases, more lucrative proposition and an effective employment value proposition to attract employees.

Retail 52

Retail Reduced Overhead E-Commerce BPO 52

IBM Services

OCTOBER 9, 2023

As AI technology moves beyond automation to augmentation, companies may be looking at how AI tools can make the work of human resources (HR) better for employees and job seekers. By analyzing data on each employee, such as their skills and preferences, AI could tailor their training according to personal goals.

Human Resources 74

Human Resources Automation Jobbing Cybersecurity 74

Globalization Partners

NOVEMBER 24, 2021

The main point is that your employees are the ones who choose the location, whether it is in another city, another state, or even a different country. GWA says that even before the global pandemic “surveys repeatedly showed 80% of employees want to work from home at least some of the time. ” Happier employees.

Finance 137

Finance Out-Tasking Management Analytics 137

IBM Services

JANUARY 25, 2024

Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention. As such, more organizations are increasing their dedication to CX strategy and looking towards successful customer experience examples for inspiration.

E-Commerce 74

E-Commerce Retail Right-Sizing Customer Service 74

IBM Services

FEBRUARY 12, 2024

Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies.

E-Commerce 77

E-Commerce Customer Support Design Marketing 77

Hyland

AUGUST 5, 2022

In this piece: 5 steps: How to set employee expectations for remote work. What can you do to support your remote employees? If you’re a manager, a team lead or in HR generally — chances are your employees have requested to work remotely. 5 steps: How to set employee expectations for remote work. Social isolation.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Mercans

MAY 18, 2023

In this blog post, we will explore the significance of payroll data analytics and discuss how payroll companies can leverage it to drive success. This data encompasses various aspects of employee compensation, such as salary, bonuses, deductions, benefits, and tax information.

Payroll 40

Payroll Analytics Risk Management Risk Management 40

Perficient Digital Transformation

MARCH 21, 2023

This resource augmentation model has been a game-changer for our clients by shortening time to delivery, increasing customer satisfaction, and enabling stronger employee morale while achieving greater well-rounded software development results with cost savings.

Project Outsourcing 64

Project Outsourcing Software Outsourcing Sourcing 64

Anexa

NOVEMBER 28, 2023

Instead, employees of all ages tend to lean towards the same needs when it comes to work experience – mostly. Age-related Myths Debunked Generation-based stereotypes are far from factual, creating unnecessary notions during the recruitment and retention process. However, age groups vary in how they rank motivators.

Flexibility 52

Flexibility BPO Jobbing Collaborations 52

IBM Services

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Doing so increases the potential for profitability and customer retention.

Customer Service 70

Customer Service Customer Support Service Sales 70

Hyland

NOVEMBER 16, 2022

7 questions to ask when building a successful cloud enablement strategy. Let’s explore the popular topic of cloud enablement — what it is and how you can develop a successful cloud enablement strategy for your organization. Improving the employee and customer experience. Enhance employee and customer experiences.

Software 95

Software Reduced Costs Healthcare Research 95

Groove Technology

JUNE 18, 2022

Unfortunately, far too many employees and managers regard training as tedious or unnecessary. And, let’s face it, employee training can be tedious if the wrong types of training method are used for the topic or issues at hand. Learner-generated content could take the form of presentations, blog posts, videos, and so on.

Collaborations 130

Collaborations Jobbing Retail Software 130

Groove Technology

NOVEMBER 29, 2021

If you need to reduce costs/waste, deliver knowledge and develop skills quickly, and make your employees feel valued and allowed to grow, finding an eLearning solutions provider will be effective in each area. The gradual reopening of the workplace has added a change to the back to work (BTW) strategy. This is a good way to learn.

Design 130

Design Data Entry Sourcing Out-Tasking 130