31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

IBM Services

FEBRUARY 28, 2024

Here are four smart technologies modernizing strategic sourcing processes today: Automation Business process automation (also considered a type of business process outsourcing ) is pervasive across industries, minimizing manual tasks in accounting, human resources, IT and more. Blockchain Information is an invaluable business asset.

Sourcing 106

Sourcing Supply Chain Management Strategic Sourcing Automation 106

IBM Services

JANUARY 26, 2024

There is a need for automation to handle routine tasks, monitor network health and respond to issues in real-time. However, the existing skill sets within communication service providers (CSPs) may not align with the evolving demands of this dynamic landscape. As a result, networks have become increasingly hard to manage.

Automation 107

Automation Engineering Design Order Management 107

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. In return, the provider of a dedicated development team of engineers will take care of recruitment, HR support, office space, IT infrastructure, and employee perks. It usually takes months for HR to find the right engineer for the project.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Groove Technology

OCTOBER 21, 2021

Leaving behind its proprietary technology, Microsoft is now repositioning the platform to be written and run from anywhere with a strategy of resurfacing for Web and Mobile Services. If you find that you lack those resources or need to supplement, consider hiring a.NET development service provider. What are.NET Development Services?

Service 130

Service E-Commerce Software Manufacturing 130

Groove Technology

OCTOBER 21, 2021

Leaving behind its proprietary technology, Microsoft is now repositioning the platform to be written and run from anywhere with a strategy of resurfacing for Web and Mobile Services. If you find that you lack those resources or need to supplement, consider hiring a.NET development service provider. What are.NET Development Services?

Service 130

Service E-Commerce Software Manufacturing 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

Groove Technology

JUNE 28, 2023

This is where custom Android app development services come into play. Quality Assurance (QA) engineers conduct functional testing, user interface testing, compatibility testing, performance testing, and security testing to ensure the app functions as intended.

Service 100

Service Analytics Design Research 100

Perficient Digital Transformation

OCTOBER 10, 2022

With Twilio being such a robust limitless platform with full flexibility, continuing to optimize its capabilities and maintain a rewarding end-user experience relies on many complex applications and technical components. . Creation of scripts for automation of tasks . . Level 3 Support Engineering . CloudOps Management .

Managed Services 64

Managed Services Management Service Engineering 64

IBM Services

DECEMBER 8, 2023

But what exactly defines a SDV, and what is the architectural foundation behind the car that provides connectivity, automation and personalization? The SDV separates hardware from software, allowing for updates and upgrades, automation or autonomy and constant connectivity. All of this provides unprecedented flexibility.

Software 75

Software Cybersecurity Engineering Manufacturing 75

31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. But both are packed with different features and are engineered to serve different audiences. ManageEngine has gained popularity for its fantastic automation capabilities.

Software 130

Software Automation Out-Tasking Design 130

Hyland

JULY 21, 2022

In this piece: What is low-code process automation? Benefits of using a low-code platform for automation. Leverage a low-code platform to automate for digital transformation. Most organizations understand the urgency to automate processes for smart, strategic growth. What is low-code process automation?

Automation 52

Automation Reduced Overhead Software Engineering 52

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 64

Retail Service Research Marketing 64

Zinnov

OCTOBER 6, 2021

An Automation Center of Excellence (COE) is a dedicated unit of people with leading-edge knowledge and competency in the area, where the team is armed with a mission to streamline access to Automation capabilities for rapid adoption of the technology across the business. Core Functions of an Automation COE.

Automation 52

Automation Government External Service Provider Collaborations 52

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. What sets SysAid apart from other help desk solutions is the level of automation it offers. The software was designed to automate most, if not all, IT solutions.

Right-Sizing 130

Right-Sizing Software Automation Design 130

IBM Services

MARCH 4, 2024

Generative AI (gen AI) introduces transformative innovation to all aspects of a business; from the front to the back office, through ongoing technology modernization, and into new product and service development. How can you master prompt engineering? This requires a holistic enterprise transformation. Do you use gen AI out of the box?

Government 108

Government Co-Sourcing Engineering Risk Management 108

Zinnov

AUGUST 24, 2022

By Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Sukrit Kumar, Project Lead, Zinnov. It is one, amongst a handful of USD 500 Mn+ Automation powerhouses, with over 25,000 customers today. Kofax’s Journey so Far.

Automation 59

Automation Robotics Process Automation Accounting Software 59

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? ManageEngine Service Desk Plus and ServiceNow are the two most prominent names that pop up when it comes to ITSM software. What is ServiceNow?

Software 130

Software Automation Right-Sizing Accounting 130

Perficient Digital Transformation

MARCH 22, 2022

At one point it was widely believed that Sitecore would deprecate support for App Services. Current thinking is that App Services will be supported by Sitecore well into the future, so a common question when building or upgrading a Sitecore environment is whether to choose Kubernetes or App Services. Are you committed to Azure?

Service 85

Service Engineering Automation Management 85

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Hyland

JANUARY 25, 2023

Platform-as-a-Service (PaaS) is a cloud computing model in which a vendor supplies a development and deployment environment for building and deploying software applications. Like other “-as-a-Service” models, you buy PaaS on an as-needed, on-demand basis and access it over the internet. What are some examples of PaaS?

Service 72

Service Software Automation Insurance 72

31 West

DECEMBER 5, 2022

Information Technology Service Management is a set of tools and processes that manage IT services. It enables your IT desk service providers and in-house IT teams to accelerate customer service delivery. ServiceNow ITSM module is a cloud-based platform that follows a proactive approach to managing IT services.

Information Technology 130

Information Technology Automation Efficiency Management 130

Groove Technology

JUNE 19, 2023

Do you wish to harness the power of automation to gather data from websites effortlessly? Understanding Web Crawlers: Unveiling the Magic Web crawlers, also known as spiders or bots, are automated programs designed to systematically browse the internet, gathering information from various websites. If so, you've come to the right place.

Automation 130

Automation Efficiency Flexibility Engineering 130

Automation Anywhere

OCTOBER 1, 2020

We know users have numerous choices when it comes to an automation solution. While there are many things to consider — technology, products, service, and more — the voice of the customer should be a top consideration. Read the full review on G2 "The best part of the Automation Anywhere platform is the ease of use.

Automation 52

Automation Engineering Banking Analytics 52

Offshore India Data Entry

OCTOBER 9, 2023

Web research service has emerged as a powerful tool to address challenges and achieve maximum success in this dynamic industry. So now let us have a look at the various benefits offered by market research services to the media and entertainment industry. Partnering with a leading web research service provider can streamline this task.

Research 52

Research Service Offshoring Data Entry 52

IBM Services

SEPTEMBER 11, 2023

IBM and AWS have been working together since 2016 to provide secure, automated solutions for hybrid cloud environments. This partnership gives clients the flexibility to choose the right mix of technologies for their needs, and IBM Consulting can help them scale those solutions enterprise-wide.

Engineering 115

Engineering Collaborations Insurance Software 115

Automation Anywhere

MARCH 24, 2021

And that’s where cloud automation —combining the benefits of cloud computing and Robotic Process Automation (RPA) with intelligent automation—can be an IT team’s best friend. Helping a team stay ahead of the game With RPA, IT teams can automate processes to accelerate and streamline work and reduce errors from manual handling.

Robotics Process Automation 96

Robotics Process Automation Cybersecurity Engineering Automation 96

Groove Technology

OCTOBER 14, 2021

A number of the extra benefits of outsourced projects are that it allows specializing in the core business, resolving capacity issues, and improving the service quality. Outsourcing is a corporate engineering practice in which a third-party vendor is assigned a company task, process, function, or component. Benefits of outsourcing.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

JUNE 29, 2022

Talent management has emerged as a major reason of enterprises’ dissatisfaction with IT services and technology providers, as attrition impacts project timelines, cost and quality. This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services.

Service 52

Service Research Information Technology Engineering 52

IBM Business Partners

JUNE 2, 2023

To fulfill these ever-increasing citizen expectations to consume state-provided child support services, statewide child support systems need do the following: Empower families to get help when, where and how they need it, including virtual and real-time communications. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 88

Co-Sourcing Automation Flexibility Collaborations 88

Everest Group

NOVEMBER 28, 2023

In this challenging environment, MGAs need to demonstrate steadfast strategic underwriting prowess, build a solid business case heavily focused on cost optimization, and exhibit excellent data and engineering capabilities.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Zinnov

OCTOBER 2, 2023

In the face of mounting geopolitical tensions, global economic challenges, government protectionism, and persistent supply chain disruptions, the global Engineering Research & Development (ER&D) sector has defied all odds. A Paradigm Shift Towards Digital Engineering The global ER&D landscape is dynamically evolving.

Engineering 52

Engineering Government Collaborations Research 52

Automation Anywhere

MAY 18, 2021

Robotic Process Automation (RPA) is maturing now to the point where companies want the option of deploying it in the cloud. As IT Central Station members who use Automation Anywhere report, the cloud can be advantageous for RPA because it provides the flexibility and scalability that suit many automation strategies.

Robotics Process Automation 98

Robotics Process Automation Energy & Utilities Finance Automation 98

Perficient Digital Transformation

MAY 10, 2023

With the benefits of scalability, flexibility, and cost savings, cloud computing has become the go-to solution for businesses looking to stay competitive in today’s fast-paced marketplace. This could involve resizing instances, choosing the right storage type, or implementing automation to eliminate manual tasks. What is FinOps?

Finance 69

Finance Collaborations Engineering Automation 69

Automation Anywhere

FEBRUARY 17, 2021

According to Everest Group, a global consulting and research firm focused on strategic IT, business services, engineering services, and sourcing, the market for cloud-based application modernization will grow between 19 to 21% by 2022. Robotic Process Automation (RPA) is no exception to this transformation.

Robotics Process Automation 98

Robotics Process Automation Flexibility Automation Regulations 98