Perficient Digital Transformation

SEPTEMBER 21, 2023

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. This business data creates the foundational context for the automation tools to leverage.

Automation 115

Automation Sourcing Sales Efficiency 115

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 107

Automation Order Management Sourcing Analytics 107

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. In this blog, our goal is to look into the rise of AI-powered low-code automation and the ways it makes that happen in a work setting.

Efficiency 100

Efficiency Automation Collaborations Data Entry 100

IBM Services

MAY 9, 2023

Become an event-driven business with IBM Event Automation Today, IBM is announcing IBM Event Automation , a composable solution designed to help organizations put events to work by enabling business and IT users to detect situations in real-time, act on them and trigger automations to help maximize their revenue potential.

Automation 104

Automation Sourcing Design Marketing 104

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. The developers designed it with non-IT professionals in mind, so it’s easy to set up. Let’s dive deep into the comparison.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. To keep up, many contact centers are exploring or employing an automation solution.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128

Unosquare

APRIL 18, 2024

Unlike traditional UI/UX design, which revolves around visual and structural elements, Conversational UX focuses on crafting interactions that mimic human conversation. For UI/UX designers and professionals seeking to innovate in software design and development, understanding and mastering.

Design 52

Design E-Commerce Efficiency Analytics 52

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Balbelforce

MAY 19, 2022

While human agents can be extremely efficient, they’ll never beat the machine for tasks that can be easily automated. Automated calling software can slash the time it takes to call your customers or leads, and over the course of the day, this accumulates to save your agents a significant amount of time. babelforce.

Automation 52

Automation Call Center Service Sales 52

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. Excel Automation. Blue Prism. Process Flow. Object Studio.

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. Let’s explore how Automation can contribute to mitigating employee burnout!

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Automation Anywhere

APRIL 11, 2022

Automation Anywhere is excited to announce the latest release of its industry-leading cloud-native intelligent automation platform, Automation 360™ v.24. We have also introduced enhancements for the existing Excel, Email, Datetime, Recorder, SOAP Web Service, REST Web Service, DLL, String, and Error Handler packages.

Automation 97

Automation Flexibility Design Service 97

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Automation Solution.

Managed Services 130

Managed Services Management Service Sales 130

Hyland

FEBRUARY 2, 2023

Often, they turn to automation. BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer. Steve, Hyland’s assistant vice president of financial services and insurance sales, has more than two decades of experience in financial services.

Banking 91

Banking Automation Robotics Process Automation Reduced Costs 91

IBM Services

OCTOBER 3, 2023

The reality is that it’s difficult to keep apps performing as designed, especially in modern, cloud-native environments with microservices and Kubernetes. You’ll find automated full-stack visibility, one-second granularity and three seconds to notify. IBM Instana with IBM Turbonomic changes the game.

Efficiency 93

Efficiency Automation Engineering Software 93

Unosquare

FEBRUARY 1, 2024

Becoming a masterful designer is a quest that unfolds on two parallel tracks. On one path, we have the timeless fundamentals—the sturdy pillars of design that have stood the test of time, ensuring usability, clarity, and aesthetics. Consistency Maintaining a consistent design language across an interface is crucial.

Design 52

Design Research Efficiency Automation 52

IBM Services

SEPTEMBER 29, 2023

We also provide some directions on how to script and possibly automate these administrative tasks: An inactive trusted profile before it is removed from access groups. They include users and service IDs—both with associated API keys—as well as trusted profiles. API keys are associated with either a user or service ID.

Automation 83

Automation Administrative Engineering Accounting 83

IBM Services

NOVEMBER 10, 2023

This blog will focus on the integration of IBM Cloud Code Engine and IBM Cloud Event Notifications along with IBM Cloud Secrets Manager to build a robust use case that will automate your certificate renewal process for applications in your code engine project. Before we continue let me give you a brief knowledge on these services.

Engineering 91

Engineering Automation Sourcing Accounting 91

Zinnov

APRIL 4, 2024

But where does ICG fit into the larger picture of Intelligent Automation (IA)? In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA). The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

Balbelforce

JULY 18, 2023

Customers today expect more than just a quality product or service – they expect an engaging, personalized experience. To give you an idea, 48% of customers in 2022 jumped ship to different brands in search of better customer service. And Salesforce’s powerful CRM platform can help make that happen.

Automation 52

Automation Call Center Sales Out-Tasking 52

Perficient Digital Transformation

AUGUST 9, 2023

In today’s rapidly evolving digital landscape, the integration of Artificial Intelligence (AI) and Design has led to remarkable advancements in User Experience (UX) and User Interface (UI) practices. User Experience (UX) design has always been about creating interfaces that are intuitive, efficient, and enjoyable for users.

Design 52

Design Efficiency Collaborations Automation 52

Perficient Digital Transformation

MAY 3, 2023

It has various characteristics and functionalities that can support businesses in automating their operations, elevating customer engagement, and boosting productivity. OmniStudio also provides various automation tools that enable businesses to simplify their processes and decrease manual errors.

Automation 69

Automation Flexibility Out-Tasking Sourcing 69

IBM Services

OCTOBER 26, 2023

That much investment has necessitated the FinOps movement , a cloud financial management discipline designed to bring financial accountability to the variable, consumption-based spend model of cloud. As IT investments grow, workloads and applications are often spread across public and private clouds, and multiple service providers.

Automation 71

Automation Engineering Finance Collaborations 71

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 100

Service Regulations Automation Banking 100

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Perficient Digital Transformation

MAY 15, 2023

Omniscript is a powerful Automation Tool that enables businesses to easily automate their workflows. Omniscript offers a range of Pre-Built Templates and Connectors that can automate various tasks, such as data integration, transformation, and validation. Pic Courtesy: ApexHours The above image shows the working of Omniscript.

Automation 69

Automation Reduced Costs Efficiency Design 69

Everest Group

MAY 12, 2023

Generative Artificial Intelligence (GAI) holds the potential to revolutionize the experience design and development process by creating unique personalized marketing content. Read on to learn about the opportunities, challenges, and implications of GAI for enterprises and service providers. Let’s explore this further.

Design 52

Design Out-Tasking Automation Retail 52

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

31 West

AUGUST 19, 2022

An IT service desk is a single point of contact (SPOC) for end users of IT services. The IT service desks manage everything from respective technical issues to whole system interruptions. An IT service desk offers service throughout the entire process and ensures that all users acquire instant and efficient help.

Service 130

Service Customer Service Automation Efficiency 130

Groove Technology

JUNE 28, 2023

This is where custom Android app development services come into play. Understanding the market landscape allows developers to design an app that stands out and meets user expectations. This includes defining the app's architecture, functionalities, user interface (UI) design, and technical requirements.

Service 100

Service Analytics Design Research 100

IBM Services

APRIL 4, 2024

A third-party investment review, where the ISV provides a bill of material showing what and how services are being used to meet compliance requirements, along with price points. Ensuring that the success of a cloud transformation journey requires a combination of modern governance, standard control framework, and automation.

Service 59

Service Banking Cybersecurity Regulations 59

Perficient Digital Transformation

NOVEMBER 17, 2021

Intelligent automation connects digital process automation (DPA), robotic process automation (RPA), and artificial intelligence (AI) to provide efficient and intelligent processes and align all aspects of your organization with the vision of constant process improvement, technological integration, and increasing customer value.

Automation 72

Automation Robotics Process Automation Banking Efficiency 72

Automation Anywhere

AUGUST 26, 2021

It takes more than just award-winning, transformative technology to scale automation across an organization globally to improve customer satisfaction, profitability, and efficiency. Ensuring your strategy, people, and processes are mature enough to help you scale is also required to maximize your return on your automation investment.

Automation 97

Automation Efficiency Design Service 97

Perficient Digital Transformation

MAY 18, 2023

Enterprise Portfolio/Value Management (EPMO / EVMO), Enterprise Architecture (EA), and Design Thinking (among others) should work together to tackle complex, and interdependent problems. Design Thinking Process Overview Design thinking is a user-centered problem-solving approach emphasizing empathy, collaboration, creativity, and iteration.

Design 64

Design Management Collaborations Government 64

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 95

Customer Service Service Customer Support Sales 95

Automation Anywhere

NOVEMBER 23, 2020

Earlier this year, we partnered with Shared Services and Outsourcing Network (SSON) to develop a report on how process discovery helps optimize return on investment (ROI) for automation. The chart from the survey below shows that 31% of responders identify “wrong process selection” as a reason for automation challenges.

Automation 97

Automation Shared Services Outsourcing Design 97