31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

Insurance 78

Insurance Banking Research Automation 78

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception.

Automation 100

Automation Retail Banking Efficiency 100

IBM Services

DECEMBER 6, 2023

It can feel like a race against time to hire people with the right skills for today’s jobs, and ensure that they, as well as existing employees are developing the critical future skills needed as generative AI and automation is applied to more and more areas of work. This will impact employees at all levels.

Right-Sizing 100

Right-Sizing Automation Jobbing Flexibility 100

Perficient Digital Transformation

JUNE 2, 2022

Post webinar we were able to further digest some of the major takeaways. This collaboration both internally and in B2B relations has created palpable synergies that will only continue to grow. Thank you for joining us as we shared this real-world B2B success story- tune in to the webinar below for more!

Marketing 115

Marketing Sales Healthcare Automation 115

Everest Group

DECEMBER 1, 2022

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey.

Automation 52

Automation Global Business Services Government Collaborations 52

Groove Technology

JULY 2, 2023

These companies understand the nuances of remote collaboration and invest in creating a strong sense of community and camaraderie among remote team members. To illustrate, InVision, a leading design collaboration platform, provides its remote engineers with a dedicated budget for professional growth and learning resources.

Engineering 100

Engineering Software Reduced Overhead Collaborations 100

31 West

FEBRUARY 3, 2023

Autotask is a complete business management IT solution with features like a service desk, automation, and CRM. It supports collaboration among several software development tools across the enterprise. You can perform activities like setting up SLAs, self-service portals, automation, risk assessment, and tracking and analyzing reports.

Customer Support 130

Customer Support Software Administrative Automation 130

Perficient Digital Transformation

MAY 10, 2023

FinOps is a collaborative approach that brings together finance, operations, and engineering teams to optimize cloud usage and drive better financial outcomes. This could involve resizing instances, choosing the right storage type, or implementing automation to eliminate manual tasks. This is where cloud FinOps comes into play.

Finance 69

Finance Collaborations Engineering Automation 69

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. These innovations promise remarkable productivity gains by automating more tasks and elevating customer and agent experience.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Automation Anywhere

OCTOBER 22, 2020

Robotic Process Automation (RPA) has become an essential tool in a wide variety of businesses, small and large, across industries, and around the world. Educate them about RPA and you can turn those users into citizen developers who can automate own their processes. Join Us at Automation Anywhere University. What’s next?

Robotics Process Automation 98

Robotics Process Automation Automation Reduced Costs Out-Tasking 98

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience.

Sales 130

Sales Customer Support Customer Service Service 130

Perficient Digital Transformation

MAY 25, 2022

To view the entire webinar, click here. The cloud offers increased employee productivity through better information flow and collaboration capabilities and by automating routine processes. In this first blog post of a four-part series, Richard and John discuss Oracle Cloud benefits.

Finance 116

Finance Banking Automation Flexibility 116

Everest Group

JANUARY 3, 2022

To achieve these multiple priorities, many GBS organizations are building Centers of Excellence (CoEs), which further facilitate collaboration and speed-up transformation and delivery for the enterprise. We will be covering this in more detail in our upcoming webinar, 5 Success-driving Actions GBS Organizations Need in 2022.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

JULY 4, 2022

Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0

Marketing 98

Marketing Research Collaborations Manufacturing 98

Everest Group

JANUARY 10, 2024

This individual would be a key member of the marketing team focused on delivering events, including webinars, LinkedIn Lives, and in-person events. Additionally, the candidate must be a detail-orientated collaborator with the ability to initiate and manage projects independently. Reporting to senior stakeholders during monthly calls.

Marketing 40

Marketing Event Management Advisory Research 40

SIG Speaks

JUNE 6, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. Drive Efficiency & Manage Risk with Centralized Vendor Onboarding & Source-To-Pay Collaboration. Nick Heinzmann, Vice President of Research at Spend Matters will also be presenting his latest learnings. register now. . . learn more. .

Finance 40

Finance Sourcing Collaborations Automation 40

Everest Group

OCTOBER 17, 2023

How will this impact internal collaboration? How does this approach change our talent model? Do we need a team of product specialists? How do we train sales teams to pivot to products from services? Who owns the responsibility of developing the asset and subsequent implementation?

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

Neo Group

JUNE 2, 2020

I look forward to sharing the results with the global services sourcing community and discussing the results in the upcoming webinar.”. We advise and support organizations across industries through optimization of the sourcing levers of analytics, automation, and global talent. About Neo Group. About IAOP.

Global Sourcing Advisory 40

Global Sourcing Advisory Sourcing Advisory Service 40

Globalization Partners

OCTOBER 4, 2022

This will ensure companies maintain clear communication and encourage close collaboration, which is crucial to retaining and attracting top talent who are seeking a positive employee experience. Anaplan: For instance, we use Anaplan to provide data-driven, automated forecasting that enables us to accurately budget for our recruitment needs.

Cybersecurity 98

Cybersecurity Collaborations Out-Tasking Payroll 98

SIG Speaks

JULY 1, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. During this webinar, learn how contingent workforce owners are using technology to bridge the gap and communicate with all parties successfully. They will explore how to adapt your supply chain for diversity and sustainability. Subscribe. .

Strategic Sourcing 40

Strategic Sourcing Sourcing Collaborations Research 40

Everest Group

JANUARY 17, 2023

Through in-house capabilities or integration with external AI providers, low-code platforms aspire to provide AI-powered development assistance, AI-based application management services, AI-based automated testing, AI-powered code quality alerts, and AI-augmented portfolio analysis. Collaborative development.

Research 52

Research Collaborations Sourcing Design 52

Planergy Software

AUGUST 18, 2023

With technological advancements and the prevalence of telecommunication, office management shifted towards collaboration, communication, and a focus on employee well-being. Formerly known as G Suite, Google Workspace offers a suite of collaboration and productivity tools that includes Gmail, Google Drive, Google Docs, Sheets, and more.

Management 52

Management Administrative Out-Tasking Finance 52

Planergy Software

AUGUST 18, 2023

With technological advancements and the prevalence of telecommunication, office management shifted towards collaboration, communication, and a focus on employee well-being. Formerly known as G Suite, Google Workspace offers a suite of collaboration and productivity tools that includes Gmail, Google Drive, Google Docs, Sheets, and more.

Management 52

Management Administrative Out-Tasking Finance 52

Amzur

JUNE 7, 2023

Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain. As per a recent CFO survey on accelerating enterprise transformation, 53% of CFOs say they plan to focus on digital transformation using data analytics, AI, automation, and cloud solutions.

Finance 52

Finance E-Commerce Analytics Risk Management 52

SIG Speaks

NOVEMBER 7, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. Unlocking Supplier Collaboration to Build Resilience. A new GEP-EcoVadis collaborative white paper — How Procurement Can Drive ESG Goals for the Enterprise — outlines how procurement must evolve to meet sustainability goals. Subscribe. .

Sourcing 40

Sourcing Collaborations Healthcare Risk Management 40

31 West

JANUARY 25, 2023

From an employee perspective, the software offers a centralized work area, several useful integrations, collaboration tools, and a knowledge base, among others. It also offers a service desk ticketing, automation, and enhancement module. From here, you can access videos and webinars to learn about the product’s features.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Everest Group

APRIL 22, 2022

By using automation, analytics, and digitalization, players can differentiate themselves. Cumbersome manual functions that should be automated. Carriers who focus on digital solutions and leverage data through automation and analytics will successfully pivot for the future. 1 – The role of automation.

Analytics 52

Analytics Automation Efficiency Operational Costs 52

SIG Speaks

DECEMBER 1, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. A new GEP-EcoVadis collaborative white paper — How Procurement Can Drive ESG Goals for the Enterprise — outlines how procurement must evolve to meet sustainability goals. register now. . . How to Source Smartly in Times of Inflation.

Strategic Sourcing 40

Strategic Sourcing Sourcing Collaborations Sales 40

SIG Speaks

JANUARY 1, 2023

Power Hour Webinars. Join Dylan Alperin, Head of Professional Services, Keelvar and Magnus Bergfors, Director of Product Marketing, Keelvar as they discuss the rise of the automation revolution and CPO insights and 2023 priorities Keelvar’s 2023 Voices of Sourcing Survey. register now. . . register to attend. . . . Subscribe. .

Sourcing 40

Sourcing Automation Flexibility Sales 40

Obobo

MARCH 7, 2023

Procurement is a crucial aspect of any business, and it’s essential to have streamlined processes that can help save time, reduce errors, and improve collaboration between departments. This type of software helps streamline the requisition process by automating many of the steps involved.

Software 40

Software Data Entry Automation Reduced Costs 40

SIG Speaks

SEPTEMBER 2, 2022

Join us for this collaborative and very personal conversation! Power Hour Webinars. Agile, automated contracting enables procurement to scale, cut costs, reduce risk, and adapt processes to an ever-evolving world. We will close the day with a topic-based roundtable discussion. . register now. . . register to attend. . .

Global Alliances 40

Global Alliances Sourcing Research Operational Costs 40

Perficient Digital Transformation

JUNE 24, 2022

To view the entire webinar, click here. . FCCS out of box features allow for robust reporting on Intercompany, Journals, Multi-GAAP reporting needs and automated cash flow reporting among other Consolidation reports. In this third blog post of a four-part series, Richard and John discuss financial reporting in FCC.

Administrative 64

Administrative Finance Design Collaborations 64

Everest Group

JULY 4, 2022

Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0

Marketing 52

Marketing Research Collaborations Manufacturing 52

Everest Group

AUGUST 25, 2023

To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences. In today’s dynamic landscape, leveraging cutting-edge GAI technology holds the promise to revolutionize procurement processes and enable organizations to stay ahead of the competition.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52