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Chatbots Will Play a Major Role in Customer Service for 25% of Companies by 2027

The Global Small Business Blog

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time.

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US Digital-Influenced Retail Sales Will Top $3.8 Trillion In 2027

Forrester Digital Transformation

trillion in 2027. Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8

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By 2027, US Online Retail Spending Will Reach $1.6 Trillion

Forrester Digital Transformation

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

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Europe-5 Online Retail Sales Will Reach €553 Billion By 2027

Forrester Digital Transformation

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

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US B2B E-Commerce Will Reach $3 Trillion By 2027

Forrester Digital Transformation

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

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The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

Intelligent Sourcing

Take the IT outsourcing industry, set to grow to a value of £117 billion by 2027 at a compound annual growth rate (CAGR) of […] The post The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth appeared first on Intelligent Sourcing.

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Open Banking Adoption Is On The Cusp Of Robust Growth In Europe

Forrester Digital Transformation

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

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