Future of Sourcing

MARCH 15, 2023

Global Awards Program Celebrates Organizations that Exemplify Innovation, Leadership and Transformation in the Sourcing, Procurement, & Risk Industry JACKSONVILLE, Fla.-- The deadline for entries is May 17, 2023, and winners will be announced on Wednesday, October 18, 2023, in Scottsdale, AZ at the SIG Global Executive Summit.

Sourcing 59

Sourcing Advisory Government Outsourcing 59

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness. LEARN MORE ABOUT Top Service Providers

Service 59

Service Finance Banking Flexibility 59

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 64

Service Retail Information Technology Marketing 64

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Everest Group

OCTOBER 26, 2023

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. LEARN MORE ABOUT Top Service Providers However, carriers are embracing the change to become risk mitigators.

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI.

Analytics 78

Analytics Marketing Service Advisory 78

Everest Group

OCTOBER 11, 2023

Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report assesses 27 MCP providers and positions them on the MCP Solutions PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their market impact and vision & capability. LEARN MORE ABOUT Top Service Providers

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Everest Group

SEPTEMBER 22, 2023

Data and Analytics (D&A) Services Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. LEARN MORE ABOUT Top Service Providers

Analytics 72

Analytics Service BPO Sourcing 72

Intelligent Sourcing

OCTOBER 3, 2023

What are your plans for Customer Service Week 2023? It initially started in the US in 1987 as an annual celebration of the people who work in customer service teams, but it has now gone far beyond the US alone. In fact, it has […] The post Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

Customer Service 64

Customer Service Service Sourcing 64

Everest Group

FEBRUARY 23, 2023

Live Webinar Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 February 23, 2023 | 9 a.m. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption. CST | 10 a.m. EST | 3 p.m.

Sourcing 52

Sourcing Offshoring Outsourcing Research 52

Perficient Digital Transformation

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Service 98

Service Right-Sizing Research Healthcare 98

IBM Services

FEBRUARY 13, 2024

For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals.

Strategic Sourcing 84

Strategic Sourcing Sourcing Supply Chain Management Inventory Management 84

Everest Group

DECEMBER 7, 2023

Virtual Roundtable Delivery with Purpose: A Guide for Service Providers in Impact Sourcing December 7, 2023 | 9 AM EST | 7:30 PM IST Traditional IT and business process services (BPS) service providers are becoming more intentional in creating and activating career opportunities in underserved communities.

Impact Sourcing 52

Impact Sourcing Sourcing Service Research 52

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 59

Service Manufacturing Banking Marketing 59

Everest Group

NOVEMBER 3, 2023

Next-generation Quality Engineering (QE) Services Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities.

Engineering 59

Engineering Service Insurance Information Technology 59

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Everest Group

FEBRUARY 22, 2024

Live Webinar Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact February 22, 2024 | 9 A.M. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally. CST | 10 A.M.

Impact Sourcing 59

Impact Sourcing Sourcing Government Research 59

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

Sourcing 52

Sourcing Outsourcing Service Strategic Sourcing 52

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

Everest Group

SEPTEMBER 8, 2023

Quality Engineering (QE) Specialist Services In today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. Learn More Market Insights™ Key Considerations for Choosing Engineering Services Delivery Locations Learn More What is the PEAK Matrix®?

Engineering 59

Engineering Service Manufacturing Information Technology 59

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Everest Group

SEPTEMBER 23, 2023

Digital Workplace Services – Europe Enterprise demand for digital workplace services remains high despite the turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny.

Service 52

Service Advisory Manufacturing Marketing 52

Everest Group

JANUARY 23, 2023

EVENT Top Emerging Technology Trends: What sourcing needs to know in 2023 Thursday, March 16, 2023 12:00 PM PT | 3 PM ET In this interactive session, Everest Group’s Ronak Doshi and Amy Fong will discuss how sourcing teams can manage emerging technologies through the adoption cycle from R&D and exploration to scale.

Sourcing 52

Sourcing Management Service 52

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

Everest Group

MAY 17, 2024

Sustainability Enablement Technology Services In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. These technologies encompass various applications, including renewable energy, supply chain optimization, and waste reduction strategies.

Service 52

Service Impact Sourcing Marketing Outsourcing 52

Everest Group

JULY 27, 2023

Cloud Services PEAK Matrix® Assessment – North America In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 52

Service Healthcare Analytics Marketing 52

Everest Group

MAY 15, 2023

WEBINAR Impact sourcing | Athena Alliance May 25, 2023 9:00 AM PT | 12 PM ET Talent, be it in-house or with your sourcing partners, has become complex in 2023. Global services, especially, are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition.

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Design 52

Everest Group

SEPTEMBER 13, 2023

Supply Chain Transformation Services for Retail and CPG In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain.

Retail 59

Retail Service Manufacturing Information Technology 59

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 59

Engineering Service Insurance Software 59

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®. LEARN MORE ABOUT Top Service Providers

Management 64

Management Healthcare Sourcing Flexibility 64

Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). The ranking is based on revenues and year-on-year growth.

Engineering 64

Engineering Service Research Accounting 64

Everest Group

SEPTEMBER 14, 2023

Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we evaluate 23 DAP technology providers based on their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants.

Pharmaceuticals 98

Pharmaceuticals Human Resources Insurance Marketing 98

Everest Group

NOVEMBER 2, 2023

As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. They serve as a crucial link between patients and healthcare providers, promoting proactive healthcare management.

Healthcare 64

Healthcare Insurance Sourcing Information Technology 64

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m.

Sourcing 64

Sourcing Outsourcing Strategic Sourcing BPO 64

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130