31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira vs Servicenow Compared 2023 Here are some features that you can explore before investing in a customer service solution. per user Premium – estimated $15.25

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . The post Top Cities With BPO Growth For 2023 first appeared on RedialBPO. South Africa. Photo by Taryn Elliott.

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 59

Service Finance Banking Flexibility 59

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 64

Service Retail Information Technology Marketing 64

Everest Group

NOVEMBER 30, 2023

They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment.

Manufacturing 64

Manufacturing Regulations Analytics Marketing 64

31 West

JANUARY 30, 2023

Zendesk offers a range of customizable solutions that can help improve the productivity and efficiency of your service desk team. Zendesk vs ServiceNow Compared 2023 Now that we know what Zendesk and ServiceNow are capable of, let us compare these two solutions to understand which customer service software will be apt for your business.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It promotes innovation, efficiency, and trust in their projects. #2)

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

NOVEMBER 2, 2023

Furthermore, within a rapidly evolving digital health ecosystem, patient engagement platforms are essential in ensuring compliance with regulatory requirements and data security, contributing to healthcare businesses’ overall efficiency and success.

Healthcare 64

Healthcare Insurance Sourcing Information Technology 64

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 118

Automation Software Government Research 118

Everest Group

NOVEMBER 10, 2023

In their pursuit, mid-market enterprises are seeking partners that prioritize building strong relationships, cost-efficiency, agility, nimbleness, and a steadfast commitment to delivering tangible business impact and Return on Investment (RoI) at every stage of their transformation journey.

Analytics 78

Analytics Marketing Service Advisory 78

Perficient Digital Transformation

NOVEMBER 27, 2023

According to The Forrester Wave : Process Intelligence Software, Q3 2023 report , “Customer-obsessed companies are adapting how they work internally to deliver shorter turnaround times at higher quality and/or lower cost. This has challenged many organizations to better optimize and intelligently automate business processes and experiences.

Regulations 52

Regulations Efficiency Healthcare Automation 52

Perficient Digital Transformation

JANUARY 27, 2023

2023 is going to be a challenging year for CFOs. With so many issues at the doorstep and mixed indicators adding to the confusion, one could make the argument that 2023 will be even tougher than the recent years. Finance & Accounting leaders will undoubtedly need help, particularly from technology experts. Feel free to comment!

Supply Chain Management 111

Supply Chain Management Finance Accounting Collaborations 111

31 West

MARCH 6, 2023

These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West: The product is also available for a free trial.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

Perficient Digital Transformation

NOVEMBER 29, 2023

Sustainability: “Aware” companies are becoming conscious of their usage of resources and the efficiency of their business processes and are only now starting to use technology to alter the process flow to achieve greater efficiency.

Efficiency 52

Efficiency Flexibility Marketing Collaborations 52

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

The Hackett Group

MARCH 16, 2023

1 planned improvement initiative for procurement organizations in 2023, The Hackett Group ® found. But it was surprisingly absent from procurement’s list of top priorities for 2023, in part because executives view talent management as a relatively mature capability. and an efficiency gap of 7.8%. Talent management is the No.

Advisory 98

Advisory Research Analytics Human Resources 98

Perficient Digital Transformation

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs.

Banking 111

Banking Sales Design Insurance 111

31 West

FEBRUARY 23, 2023

However, this also means companies need more agents working in the background, which can be problematic without an efficient management system and enough well-trained agents. We compiled a list of best practices that contact centers can use to grow, and we’ll show you how to use them to ensure smooth business operations in 2023.

Call Center 130

Call Center Customer Service Research Out-Tasking 130

Perficient Digital Transformation

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Download the Forrester report, The Digital Transformation Services Landscape, Q3 2023 to find out more.

Service 98

Service Right-Sizing Research Healthcare 98

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Paysquare

APRIL 30, 2023

Payroll management has come a long way from manually calculating salaries and keeping records to an automated process that is streamlined, efficient and accurate. In 2023, we can expect to see more businesses adopting payroll outsourcing services in order to improve efficiency and accuracy in their payroll processes.

Payroll 52

Payroll Outsourcing Flexibility Out-Tasking 52

Everest Group

SEPTEMBER 6, 2023

One of the crucial ways in which service providers are actively looking to address evolving enterprise priorities is by engaging in technology partnerships and/or developing proprietary technology tools that enable operational efficiencies and seamless experiences for the digital-age consumer.

Management 64

Management Service Outsourcing Marketing 64

Forrester Digital Transformation

AUGUST 29, 2022

By investing in audience-centric practices, portfolio marketers can help their organizations be more efficient and effective, despite economic uncertainty.

Marketing 246

Marketing Efficiency 246

Everest Group

OCTOBER 7, 2023

Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results. Additionally, there have also been delays in decision making from key enterprise leaders for handing out transformational projects.

Insurance 64

Insurance Human Resources Payroll Outsourcing 64

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Groove Technology

JULY 7, 2023

As organizations strive for digital transformation and seek efficient ways to integrate their software solutions, it is essential to understand whether MuleSoft requires coding skills. This seamless integration eliminates silos, improves operational efficiency, and empowers organizations to make informed decisions based on real-time data.

Software 130

Software Efficiency Flexibility Management 130

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. Now, on to our personal highlights of 2023… Frederic AI – Last year in December, the buzz surrounding AI was palpable. Its goal is to advance open, safe and responsible AI. Quite fascinating.

Engineering 73

Engineering Accounting Automation Collaborations 73

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72

Everest Group

SEPTEMBER 27, 2023

It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion. Realizing this goal requires collaboration with suitable providers.

Service 59

Service Manufacturing Banking Marketing 59

Everest Group

APRIL 16, 2023

EVENT SIG PROCUREMENT TECHNOLOGY SUMMIT 2023: Controlling the Sprawl: A Template for Managing Your IT Tail April 16-19, 2023 Everest Group is a proud sponsor of SIG’s 2023 Procurement Technology Summit, taking place from April 16 – 19, 2023, at the Omni Amelia Island Resort in Amelia Island, FL.

Sourcing 52

Sourcing Collaborations Efficiency Marketing 52

Everest Group

OCTOBER 12, 2023

RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. This transformative technology is reshaping the RPA space in profound ways, offering unprecedented capabilities to automate complex and cognitive tasks.

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

Everest Group

JULY 27, 2023

Cloud Services PEAK Matrix® Assessment – North America In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 52

Service Healthcare Analytics Marketing 52

Everest Group

NOVEMBER 10, 2023

Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth. As the narrative evolves, North American society is prioritizing sustainability and ethical business practices.

Service 59

Service Design Marketing Information Technology 59

Everest Group

SEPTEMBER 28, 2023

AI-powered candidate matching and online talent marketplaces gained prominence, providing efficient ways to connect employers with contingent workers. Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Future of Sourcing

JULY 28, 2023

– How Calculum’s ADA Platform allows leading organizations to optimize their payment terms, aligned to their competitors and unlock working capital and generate millions in free cash flow.

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52