Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

IBM Business Partners

MAY 31, 2024

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. The post Responsible AI can revolutionize tax agencies to improve citizen services appeared first on IBM Blog.

Government 98

Government Service Administrative Risk Management 98

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. TCS employs 600,000 people globally and has 150 offices in 46 countries.

Collaborations 58

Collaborations Service Retail Engineering 58

Groove Technology

MAY 19, 2024

As a result, the Philippines is an ideal location for establishing offshore teams for international enterprises, facilitating smoother collaboration and communication. Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

SEPTEMBER 28, 2023

Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition. Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations. LEARN MORE ABOUT Top Service Providers

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. KubeCon – KubeCon + CloudNativeCon North America 2023 was in Chicago this year, my hometown.

Engineering 70

Engineering Accounting Automation Software 70

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Future of Sourcing

JULY 28, 2023

– How Calculum’s ADA Platform allows leading organizations to optimize their payment terms, aligned to their competitors and unlock working capital and generate millions in free cash flow.

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. This adaptability, combined with cost-efficiency, makes India a compelling choice for IT outsourcing. Statista reports that out of the 27.7

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Everest Group

JANUARY 25, 2023

Webinar Future-proof your organization with a modern and efficient core system in the era of scarce budgets January 25, 2023 10:00 AM PT | 1 PM ET Join Everest Group’s Ronak Doshi and other industry experts on this webinar to understand how modernized, efficient, and future-proof core systems can be created at organizations.

Efficiency 52

Efficiency Banking Retail Collaborations 52

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills.

Outsourcing 98

Outsourcing Co-Sourcing BPO Streamline Operations 98

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. How can service providers become strategic partners in this roadmap?

Banking 59

Banking Service Regulations Flexibility 59

Vilmate

JANUARY 11, 2024

The year 2023 brought us a lot of exciting developments in the field of information technology. Today, we want to review the highlights of 2023 and discuss the significant events in the IT world. In 2023, the Web Summit took place in Lisbon, filling Portugal’s capital with fresh ideas and technological breakthroughs.

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to consumer service and customer care platform in the U.S.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Everest Group

JANUARY 17, 2024

The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. The industry is experiencing a surge in collaborations and partnerships among payment integrity solution providers, healthcare organizations, and regulatory bodies to create robust ecosystems that foster innovation.

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Perficient Digital Transformation

NOVEMBER 28, 2023

For now, I wanted to share with you some pivotal insights I cannot wait to explore further in the coming days: The Incredible Accessibility of Responsible AI One of the standout themes is how AWS cloud-native services are quickly expanding our ability to provide controlled, collaborative, and connected intelligent experiences.

Collaborations 52

Collaborations Out-Tasking Government Service 52

Perficient Digital Transformation

JULY 3, 2023

Collaboration is one of the driving factors to our success, and together, we’re able to contribute thought leadership to gain industry recognition from the “big three” analyst firms, Forrester, Gartner, and IDC. Continue reading to learn about Perficient’s key analyst report inclusions from the first half of 2023.

Manufacturing 52

Manufacturing Advisory Research Design 52

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. So without further ado… 2 – Chat will be the dominant customer service channel. Tighter collaboration between Marketing and CX. Let’s get started!

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

Perficient Digital Transformation

JANUARY 3, 2024

The COVID-19 pandemic prompted several unprecedented shifts in society, notably impacting the workplace and necessitating the adoption of innovative technologies that facilitate collaboration and efficiency in a work-from-home (WFH) environment. Interested in exploring more of our financial services expertise?

Service 52

Service Regulations Flexibility Risk Management 52

Redial

JANUARY 25, 2023

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency. For example, the widespread availability of high-speed internet and cloud-based computing has made it possible for businesses to collaborate with external providers in real-time, regardless of location.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Perficient Digital Transformation

JUNE 26, 2023

We are pleased to announce that we have been ranked the 10th-largest healthcare management consulting firm in Modern Healthcare’s 2023 survey. Modernization​: Maximize technology to drive health ​innovation, efficiency, and interoperability. Data Services​: Power enterprise agility and ​accelerate healthcare insights.

Healthcare 52

Healthcare Management Streamline Operations Insurance 52

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. This promotes transparency, efficiency, and cross-functional alignment, leading to more effective decision-making and resource optimization.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Globalization Partners

DECEMBER 21, 2022

The G-P leadership team weighs in on global hiring trends, HR tech and what’s important to employees in 2023. As a company that provides access to talent so companies can grow and scale internationally, we asked our leadership team here at G-P what they foresee in 2023. Prediction: Transferable Skills Will Rule in 2023.

Global Hiring 52

Global Hiring Flexibility Payroll Out-Tasking 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52