31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 25, 2023

It also offers a service desk ticketing, automation, and enhancement module. Zendesk vs Autotask Compared 2023 Now that we understand how Zendesk and Autotask can help your service desk perform better, let us see how the solutions fare when compared. By the way, we at 31West also believe in the power of flexible pricing plans.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 49

Automation BPO Sourcing Finance 49

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. Cloud technology optimizes operations and enhances flexibility.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

IBM Services

MAY 9, 2023

In today’s digital world, business and IT leaders are turning to automation to improve operational efficiency, increase employee productivity and, ultimately, boost business performance. At IBM, we believe that organizations need AI coupled with automation to help developers reduce time to productivity. Powered by IBM watsonx.ai

Automation 89

Automation Efficiency Flexibility Sourcing 89

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 59

Service Finance Banking Flexibility 59

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. Jira vs Zendesk Compared 2023 Jira or Zendesk? It offers customization, automation, and integration capabilities. The post Jira vs Zendesk Compared 2023 appeared first on 31West:

Sales 130

Sales Customer Support Customer Service Service 130

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 64

Management Healthcare Sourcing Flexibility 64

31 West

JANUARY 20, 2023

Other features let you implement and encourage self-service portals, reduce your team’s workloads with automation, and customize the service desk according to your unique requirements. Types of Customers Owing to the flexible pricing options, Zendesk is suitable for small, medium, and large enterprises. Freelancers can also use it.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Paysquare

APRIL 30, 2023

Payroll management has come a long way from manually calculating salaries and keeping records to an automated process that is streamlined, efficient and accurate. In 2023, we can expect to see more businesses adopting payroll outsourcing services in order to improve efficiency and accuracy in their payroll processes.

Payroll 52

Payroll Outsourcing Flexibility Out-Tasking 52

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

The Scalers

JANUARY 18, 2023

To help you stay on top of the latest shifts in corporate and consumer technology, we’ve prepared a list of the most significant digital transformation trends projected to change our lives in 2023. With it organisations gain greater agility, scalability, and flexibility. Robotic Process Automation (RPA). automate manual tasks.

Cybersecurity 87

Cybersecurity Robotics Process Automation Right-Sizing Retail 87

Metasource

DECEMBER 20, 2022

Here are 3 document management trends worth monitoring in 2023 and beyond: Increased Adoption of Cloud Document Management. A traditional paper filing cabinet in 2023 will be a dusty proposition in every sense of the word. Shift from Code-Heavy to Low-Code Automation. Are You Ready to Optimize Document Management in 2023?

Management 52

Management Automation Software Cybersecurity 52

Capgemini

OCTOBER 6, 2023

The fundamentals of setting up and measuring an automation program Robert Kennedy Oct 04, 2023 Facebook Twitter Linkedin The governance framework for implementing an enterprise-level automation program needs to be comprehensive, flexible, and robust – with clear visibility on targets and progress on achieving them.

Automation 52

Automation Government Software Flexibility 52

Perficient Digital Transformation

JUNE 6, 2023

Some platforms offer more flexibility than others, so it’s important to choose one that can fulfill your unique needs. List of Top 7 Content Management Systems for Your Digital Success in 2023 Here is an overview of the best CMS solutions in 2023 based on their tech features, user experience, functionality, etc.

E-Commerce 59

E-Commerce Management Flexibility Right-Sizing 59

Automation Anywhere

SEPTEMBER 8, 2022

Forty percent of large enterprises will adopt AI-augmented automation by 2023, driving productivity in IT departments and improving scalability. By implementing IT process automation , enterprises can reduce costs and improve efficiency by letting their digital workforce handle routine tasks and improve communication.

Automation 52

Automation Out-Tasking Software Reduced Costs 52

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 49

Robotics Process Automation Automation Healthcare Manufacturing 49

Zinnov

DECEMBER 7, 2023

The year 2023 has been characterized by continued macroeconomic headwinds, geopolitical tensions, and ever-shifting workforce priorities. 2023 Brings a Mixed Bag as Caution Creeps In However, caution has emerged as a prevailing sentiment in the corporate landscape in 2023, fueled by concerns over inflation.

Jobbing 64

Jobbing Retail Offshoring Software 64

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Influx

JANUARY 10, 2023

5 customer experience trends for 2023 . As organizations hunt for quick wins and increased return on investment (ROI), they will roll out flexible solutions more quickly that enable them to adjust processes to company and customer needs. If you don’t have self-service, 2023 is your year to create one. Outsourcing to experts .

Outsourcing 52

Outsourcing Efficiency Flexibility Service 52

SIG Speaks

JANUARY 1, 2023

Preparing for the challenges on the horizon with a host of resources to get a jump start on 2023! A Flexible (and Fast!) Sourcing in 2023: The Year of Autonomous Sourcing. Way to Get Certified Now. Did you miss our 2022 open cohort start dates? Have a large group from your organization interested in taking the program together?

Sourcing 40

Sourcing Automation Flexibility Sales 40

Influx

DECEMBER 18, 2022

To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . Automating manual tasks . The best help desk software in 2023. Help Scout lacks flexibility in user permissions, and the knowledge base can be difficult to edit. . Freshdesk .

Software 52

Software Right-Sizing Sales Automation 52

SEBPO

DECEMBER 21, 2022

Rockstars in the Outsourcing Industry: How SEBPO’s Ray Adamson has Built Strong Foundations for a Prosperous 2023. Rockstars in the Outsourcing Industry: How SEBPO’s Ray Adamson has Built Strong Foundations for a Prosperous 2023. Flexibility. Takeaway #2: Outsourcing Versus Automation. “We Experience. Future proofing.

Outsourcing 52

Outsourcing Out-Tasking Automation Flexibility 52

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. The post Three strategic initiatives to prioritize in 2023 appeared first on The Hyland Blog.

Government 82

Government Out-Tasking Software Collaborations 82

Zinnov

APRIL 6, 2023

Digital talent is now the most preferred way to refer to anyone who works in the technology domain, specifically in areas like Automation , Engineering, and Data. Flexible working arrangements Hybrid/remote working Top talent is moving out of companies where they don’t get to enjoy flexibility.

Management 95

Management Jobbing Flexibility Collaborations 95

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. The model’s five stages revolve around the organization’s level of security automation. Why move to cloud?

Efficiency 72

Efficiency Automation Right-Sizing Government 72

31 West

FEBRUARY 16, 2023

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. It allows universal and easy on-demand access to shared resources through flexible cloud services. Cloud technology had a $543 billion market in 2021.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

IBM Services

FEBRUARY 9, 2023

Automation can liberate the workforce from repetitive tasks. To maintain a competitive advantage and deliver on customer expectations, retail supply chain management needs unparalleled degrees of visibility, transparency and automation. These siloes make it difficult to access various systems and extract data from multiple databases.

Retail 40

Retail E-Commerce Supply Chain Management Automation 40

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

IBM Services

NOVEMBER 27, 2023

According to a Gartner® report , “By 2026, more than 80% of enterprises will have used generative AI APIs or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023.”* Hype Cycle for Generative AI, 2023, 11 September 2023. and/or its affiliates in the U.S.

Service 77

Service Government Flexibility Software 77

31 West

MARCH 8, 2023

Hopefully, by the end of this post, you will know new features, updates, interfaces, flexibility, and changes in other core functions of this smart ITSM software. It tells users what’s coming up and how exactly the new releases will help scale their business and bring flexibility to the organizational workflow.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Digital tools & outsourcing Nearshore call centers can provide various benefits, including cost savings, increased flexibility, and access to a highly skilled workforce.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

31 West

SEPTEMBER 22, 2022

Automation. This desk type also gives you more flexibility in terms of the process model you want to implement. Automation. Automating tasks does not only help your employees, but they standardize workflows and services offered. And the numbers will continue to grow in 2023. How Does a Virtual Service Desk Operate?

Service 130

Service Outsourcing Automation Flexibility 130

The Scalers

SEPTEMBER 20, 2023

Build future-proof dev teams Discover how to scale development teams in 2023 and beyond DOWNLOAD EBOOK Sneak peek In Scaling Beyond Borders , we explore how, three years after the strike of the global pandemic, “a new paradigm shift powered by AI is reshaping industries”. and the evolving strategies for building tech teams beyond 2023.

Offshoring 98

Offshoring Engineering Cybersecurity Collaborations 98

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception. We hope you’ll join us at booth #2H20.

Automation 100

Automation Retail Banking Efficiency 100