31 West

JANUARY 25, 2023

From an employee perspective, the software offers a centralized work area, several useful integrations, collaboration tools, and a knowledge base, among others. It also offers a service desk ticketing, automation, and enhancement module. By the way, we at 31West also believe in the power of flexible pricing plans.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. Types of Customers Owing to the flexible pricing options, Zendesk is suitable for small, medium, and large enterprises.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience.

Sales 130

Sales Customer Support Customer Service Service 130

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Metasource

DECEMBER 20, 2022

Here are 3 document management trends worth monitoring in 2023 and beyond: Increased Adoption of Cloud Document Management. A traditional paper filing cabinet in 2023 will be a dusty proposition in every sense of the word. Shift from Code-Heavy to Low-Code Automation. And for good reason. Heightened Focus on Business Resiliency.

Management 52

Management Automation Software Cybersecurity 52

Capgemini

OCTOBER 6, 2023

The fundamentals of setting up and measuring an automation program Robert Kennedy Oct 04, 2023 Facebook Twitter Linkedin The governance framework for implementing an enterprise-level automation program needs to be comprehensive, flexible, and robust – with clear visibility on targets and progress on achieving them.

Automation 52

Automation Government Software Flexibility 52

Capgemini

JUNE 9, 2023

Europe’s New Push for Interoperability and Collaborative Data Ecosystems Gianfranco Cecconi 9 Jun 2023 Facebook Twitter Linkedin Capgemini Invent at the 2023 Data Spaces Symposium Think back fifteen years to the launch of the very first iPhone: that sleek design, that 3.5-inch Data sharing is not a new concept, though.

Collaborations 52

Collaborations Research Government Manufacturing 52

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 49

Robotics Process Automation Automation Healthcare Manufacturing 49

Capgemini

NOVEMBER 12, 2023

I’d like to start by asking you about how UiPath’s strategy has changed from being RPA-first to being a market-leading enterprise automation platform? However, we noticed one, small problem with our strategy recently – we realized that not everyone is an automation or AI expert. Marek Sowa: Brandon – thanks for joining me today.

Automation 52

Automation Out-Tasking Government Flexibility 52

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Influx

DECEMBER 18, 2022

To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . Automating manual tasks . The best help desk software in 2023. Help Scout lacks flexibility in user permissions, and the knowledge base can be difficult to edit. . Freshdesk .

Software 52

Software Right-Sizing Sales Automation 52

SIG Speaks

JANUARY 1, 2023

Preparing for the challenges on the horizon with a host of resources to get a jump start on 2023! A Flexible (and Fast!) Sourcing in 2023: The Year of Autonomous Sourcing. Way to Get Certified Now. Did you miss our 2022 open cohort start dates? Have a large group from your organization interested in taking the program together?

Sourcing 40

Sourcing Automation Flexibility Sales 40

Zinnov

APRIL 6, 2023

Digital talent is now the most preferred way to refer to anyone who works in the technology domain, specifically in areas like Automation , Engineering, and Data. Flexible working arrangements Hybrid/remote working Top talent is moving out of companies where they don’t get to enjoy flexibility.

Management 95

Management Jobbing Flexibility Collaborations 95

SEBPO

DECEMBER 21, 2022

Rockstars in the Outsourcing Industry: How SEBPO’s Ray Adamson has Built Strong Foundations for a Prosperous 2023. Rockstars in the Outsourcing Industry: How SEBPO’s Ray Adamson has Built Strong Foundations for a Prosperous 2023. Flexibility. Takeaway #2: Outsourcing Versus Automation. “We Experience. Future proofing.

Outsourcing 52

Outsourcing Out-Tasking Automation Flexibility 52

31 West

MARCH 8, 2023

Hopefully, by the end of this post, you will know new features, updates, interfaces, flexibility, and changes in other core functions of this smart ITSM software. ServiceNow Roadmap: What Exactly It Is Every business, irrespective of its size and nature, relies on team collaboration. That’s where strategic roadmaps come into play.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130

IBM Services

NOVEMBER 27, 2023

According to a Gartner® report , “By 2026, more than 80% of enterprises will have used generative AI APIs or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023.”* Hype Cycle for Generative AI, 2023, 11 September 2023. and/or its affiliates in the U.S.

Service 77

Service Government Flexibility Software 77

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. In this piece: Developing your ongoing digital transformation strategy. Experience. Innovation.

Government 82

Government Out-Tasking Software Collaborations 82

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Digital tools & outsourcing Nearshore call centers can provide various benefits, including cost savings, increased flexibility, and access to a highly skilled workforce.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

The Scalers

SEPTEMBER 20, 2023

Build future-proof dev teams Discover how to scale development teams in 2023 and beyond DOWNLOAD EBOOK Sneak peek In Scaling Beyond Borders , we explore how, three years after the strike of the global pandemic, “a new paradigm shift powered by AI is reshaping industries”. and the evolving strategies for building tech teams beyond 2023.

Offshoring 98

Offshoring Engineering Cybersecurity Collaborations 98

31 West

SEPTEMBER 22, 2022

Automation. This desk type also gives you more flexibility in terms of the process model you want to implement. It should also enable practices like collaboration, knowledge-sharing, transparency, and complete visibility. Automation. And the numbers will continue to grow in 2023. Objectives. Technology.

Service 130

Service Outsourcing Automation Flexibility 130

Perficient Digital Transformation

APRIL 14, 2023

Director, Digital Marketing Strategy at Quest Diagnostics , shared that her strengths in collaboration and being able to pull together cross functional teams to achieve results were skills that came innate to her and that she built out as she grew in her career. Claire emphasized that none of this seemed automated.

Global Alliances 64

Global Alliances Healthcare Collaborations Right-Sizing 64

IBM Services

DECEMBER 8, 2023

between 2023 and 2032. But what exactly defines a SDV, and what is the architectural foundation behind the car that provides connectivity, automation and personalization? The SDV separates hardware from software, allowing for updates and upgrades, automation or autonomy and constant connectivity.

Software 72

Software Cybersecurity Engineering Manufacturing 72

IBM Services

JANUARY 30, 2024

billion in 2023. A hybrid cloud infrastructure creates a single, flexible IT infrastructure that supports the interoperability and portability of workloads across multiple clouds. Kubernetes , Docker Swarm ) to automate the deployment of apps across on-premises data centers, public cloud, private cloud and edge settings.

Regulations 98

Regulations Flexibility Automation Healthcare 98

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception. We hope you’ll join us at booth #2H20.

Automation 99

Automation Retail Banking Efficiency 99

Zinnov

MARCH 21, 2024

From the Great Resignation or the Great Reshuffle in the year 2022 to the global hiring freezes and big layoffs in 2023 – talent leaders are struggling to adapt to these seismic shifts. Lasting hybrid models need equitable norms for both office and remote employees – around collaboration, communication, processes, and policies.

Flexibility 52

Flexibility Analytics Cybersecurity Global Hiring 52

IBM Services

SEPTEMBER 11, 2023

IBM and AWS have been working together since 2016 to provide secure, automated solutions for hybrid cloud environments. This partnership gives clients the flexibility to choose the right mix of technologies for their needs, and IBM Consulting can help them scale those solutions enterprise-wide.

Engineering 111

Engineering Collaborations Insurance Software 111

31 West

MAY 23, 2024

According to the 2023 Global Student Satisfaction Awards & Report , institutions that act on feedback notably increase student satisfaction. Research on ‘ Student Experience Snapshot 2023 ’ shows that of the 68 dimensions of student experience, 78% of students are most satisfied with their student services portal.

Customer Service 130

Customer Service Service Call Center Administrative 130

IBM Services

DECEMBER 15, 2023

This collaborative environment fosters transparency and continuous improvement, leading to feature-rich, reliable and modular tools. Similarly, online educational platforms like Coursera and edX use open-source AI to personalize learning experiences, tailor content recommendations and automate grading systems.

Sourcing 69

Sourcing Out-Tasking Collaborations Research 69

IBM Business Partners

JULY 6, 2023

With IBM AIOps Insights, organizations can better automate, predict and remediate issues with modern AI-powered incident management, driving increased performance and productivity. Automate every aspect of incident resolution By harnessing the power of IBM AIOps Insights, incident resolution becomes more streamlined.

Management 53

Management Collaborations Automation Efficiency 53

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023. To that end: Red Hat OpenShift 4.14

Advisory 96

Advisory Banking Automation Design 96

IBM Services

MARCH 14, 2024

While these challenges are not new, they emphasize the need for a flexible, cloud-native infrastructure. This is supported by automated lineage, governance and reproducibility of data, helping to ensure seamless operations and reliability. 

Analytics 81

Analytics Flexibility Government Infrastructure Costs 81

Invedus

FEBRUARY 24, 2023

Kotlin is an advanced programming language with high readability, flexibility, and the facilitation of the app development process. Knowledge of software testing principles and practices, including unit testing, integration testing, and automated testing. This can improve collaboration and teamwork.

Jobbing 52

Jobbing Outsourcing Collaborations Sourcing 52

IBM Services

SEPTEMBER 27, 2023

The average cost of a data breach set a new record in 2023 of USD 4.45 million, and the IBM X-Force Threat Intelligence Index revealed a threat landscape with a predominance of extortion-motivated attacks and signs of increased collaboration between cybercriminal groups.

Cybersecurity 101

Cybersecurity Analytics Sourcing Automation 101

IBM Business Partners

JUNE 2, 2023

Modernization will free caseworkers’ time to focus on and collaborate with families, rather than focusing on navigating an aging system. Automate routine tasks to free up time to provide personalized services and build relationships with families. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 81

Co-Sourcing Automation Flexibility Collaborations 81

Influx

NOVEMBER 22, 2022

We’ve mapped out five different digital transformation trends to watch in 2023 that are worth exploring to implement into your own operations. . 5 digital transformation trends to watch in 2023 . Customers are looking for flexible pricing to meet varying needs. Digital solutions for hybrid and remote flexibility .

Flexibility 52

Flexibility Research Out-Tasking Analytics 52

IBM Services

MAY 9, 2023

The solution is currently in a closed beta phase and is expected to be generally available in July 2023. 1] It also offers built-in governance, automation and integrations with an organization’s existing databases and tools to simplify setup and user experience. What is watsonx.data?

Analytics 76

Analytics Government Engineering Sourcing 76