31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 30, 2023

The company’s service solution provides agents with centralized portals, integrations, collaboration tools, in-built routing, and knowledge management, which help them perform their job better. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. ServiceNow: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Automation Anywhere

AUGUST 19, 2022

Why front-office automation? According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions, including sales and customer experience. Front offices can automate repetitive tasks such as data entry, validation, and extraction.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

Zinnov

MARCH 26, 2024

The Intelligent Automation industry is on the cusp of incredible growth. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. Their ultimate goal? Here’s a closer look at the multifaceted initiatives underway: 3.

Automation 52

Automation Service Robotics Process Automation Advisory 52

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West: What is ManageEngine? out of 5 4.6

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 52

Collaborations Service Marketing Managed Services 52

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JANUARY 25, 2023

From an employee perspective, the software offers a centralized work area, several useful integrations, collaboration tools, and a knowledge base, among others. It also offers a service desk ticketing, automation, and enhancement module. The post Zendesk vs Autotask Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. KubeCon – KubeCon + CloudNativeCon North America 2023 was in Chicago this year, my hometown.

Engineering 70

Engineering Accounting Automation Software 70

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Don’t miss this unparalleled opportunity to learn, connect, and collaborate with fellow ServiceNow enthusiasts.

Collaborations 98

Collaborations Customer Service Automation Service 98

Metasource

DECEMBER 13, 2022

Unsurprisingly, the most effective business process management methods involve technology that automates and streamlines business processes, resulting in reduced costs, improved employee morale, remote work enablement, and increased productivity. Here are 5 BPM trends to watch in 2023. Continued Focus on Collaboration.

Management 52

Management Right-Sizing Automation Collaborations 52

31 West

MARCH 6, 2023

These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations. The product leverages AI and automation to offer predictive ITSM. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West:

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Metasource

DECEMBER 20, 2022

Here are 3 document management trends worth monitoring in 2023 and beyond: Increased Adoption of Cloud Document Management. A traditional paper filing cabinet in 2023 will be a dusty proposition in every sense of the word. Shift from Code-Heavy to Low-Code Automation. And for good reason. Heightened Focus on Business Resiliency.

Management 52

Management Automation Software Cybersecurity 52

Perficient Digital Transformation

DECEMBER 28, 2023

We believe in the power of collaboration at Perficient, and our thought leaders work together to cultivate connections with global industry analysts across Forrester, Gartner, IDC and more. In 2023, we’ve adapted, thrived, and secured 35 analyst report inclusions – 22 highlighting our success in the third and fourth quarters.

Healthcare 52

Healthcare Design Analytics Automation 52

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Automation Anywhere

JULY 14, 2022

What emerged from the battle was not only innovative automation that saved lives and helped staff repurpose valuable time — but also a blueprint for healthcare organizations everywhere. The Automation Anywhere team worked overnight, side-by-side with NGH’s IT staff. Waitlists could double by 2025.

Automation 59

Automation Healthcare Robotics Process Automation Collaborations 59

Zinnov

MAY 30, 2023

GPT1 was introduced in 2018, followed by GPT2 in 2019, GPT3 in 2020, and GPT4 in 2023. Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations. Some examples include: 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Perficient Digital Transformation

MARCH 6, 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. Acceleration and Collaboration in Life Sciences The pandemic has completely changed the life sciences industry. They are even open to collaborating with other pharma companies.

Collaborations 64

Collaborations Regulations Research Sourcing 64

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Capgemini

OCTOBER 6, 2023

The fundamentals of setting up and measuring an automation program Robert Kennedy Oct 04, 2023 Facebook Twitter Linkedin The governance framework for implementing an enterprise-level automation program needs to be comprehensive, flexible, and robust – with clear visibility on targets and progress on achieving them.

Automation 52

Automation Government Software Flexibility 52

31 West

SEPTEMBER 20, 2023

Supports Collaboration Earlier when you had to share a file to have it checked and edited, you would have to share it via email and the recipient would suggest the changes and send the file back to you. You can automate the photos and file backup on OneDrive. The post What Is OneDrive & How To Use OneDrive For Business In 2023?

Accounting 130

Accounting Right-Sizing Collaborations Efficiency 130

Future of Sourcing

JULY 28, 2023

2023 FOS Finalists Related news: The Top 10 Actions CPOs Must Take in 2021 Innovations in Digitization Dräeger - Using Smart Processes to Create Resilient Supply Chains Dubai Municipality – “Utilitizing Digital Transformation to Facilitate and Maximize Effectiveness of RPA in Supplier Performance Evaluation" GEP – Top Asian Retailer (..)

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

Zinnov

JUNE 6, 2023

Fact: 64% of global CXOs consider Intelligent Automation as the top priority as part of their digital transformation programs. Fact: Over 60% of the enterprises are leveraging three or more Automation vendors and 30% of the enterprises have deployed a staggering five or more Automation platforms.

Automation 52

Automation Healthcare Efficiency Banking 52

Perficient Digital Transformation

NOVEMBER 22, 2023

Last week, Boston was a buzz with innovation, big announcements, and a shared vision for the future of digital experience at Acquia Engage 2023. Collaboration for Digital Success CTO Dries Buytaert and CMO Jennifer Griffin Smith delivered highlights on the imperative need for CTOs and CMOs to collaborate closely.

Collaborations 52

Collaborations Marketing Automation 52

Capgemini

OCTOBER 6, 2023

The operating model of the future – in the context of intelligent automation Maciej Sowa Oct 04, 2023 Facebook Twitter Linkedin The transition to a modernized, future-ready, automation-infused operating model can transform the organization into an ecosystem of interconnected components. Much is implicit in those words.

Automation 52

Automation Robotics Process Automation Reduced Costs Government 52

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 49

Robotics Process Automation Automation Healthcare Manufacturing 49

Vilmate

JANUARY 11, 2024

The year 2023 brought us a lot of exciting developments in the field of information technology. Today, we want to review the highlights of 2023 and discuss the significant events in the IT world. In 2023, the Web Summit took place in Lisbon, filling Portugal’s capital with fresh ideas and technological breakthroughs.

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Influx

DECEMBER 18, 2022

To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . Automating manual tasks . The best help desk software in 2023. Automated routing. Collaboration tools. Streamlining processes and communication . Reducing workload .

Software 52

Software Right-Sizing Sales Automation 52