Magellan Solutions

SEPTEMBER 9, 2020

This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Let’s take a look at the live chat statistics 2020 to verify its latest status and the benefits it brings to businesses if utilized properly.

E-Commerce 52

E-Commerce Sales Customer Service Customer Support 52

3Pillar Global

OCTOBER 15, 2020

In 2020, Python, Java, JavaScript, C, C++, and C# continue to reign supreme, proving they’ve got real staying power that stands to continue into 2021 and beyond. In this guide, we’ll look at the top programming languages of 2020–from the mainstays we just mentioned to some emerging coding trends.

Software 52

Software Sourcing Out-Tasking Engineering 52

Groove Technology

JUNE 6, 2022

percent CAGR from 2020 to 2027. Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. 5G Wireless Technology.

Service 130

Service E-Commerce Retail Out-Tasking 130

Velocity Global

OCTOBER 8, 2020

Previously stable industries, from airlines to hospitality, suffer from unprecedented adversity in 2020. This post reviews three growing industries that are thriving during the COVID-19 economic downturn: SaaS (software as a service), biotechnology (biotech), and agricultural technology (agtech). Legend raised $424M in its June IPO.

Banking 52

Banking Software Research Out-Tasking 52

Go4Customer

JUNE 12, 2024

From the increase from 2020. The following are some of the factors that are believed to be instrumental in the growth of the global BPO market The global BPO is expected to reach $343. The international market for healthcare electronics is expected to reach $ 65 billion by 2027 with a CAGR of 8%.

BPO 40

BPO Business Process Outsourcing Healthcare Service 40

Everest Group

NOVEMBER 15, 2022

Capgemini, HCL Technologies and Alten top the leaderboard of ES service providers as ER&D outsourcing bounces back with double-digit growth in 2021. Topping the 2020 list of ES providers are these 10 leaders: Capgemini. Tata Consultancy Services. These activities have driven ES service providers’ valuations to record highs.

Engineering 98

Engineering Service Manufacturing Research 98

31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

Everest Group

NOVEMBER 1, 2021

Recruitment Process Outsourcing Market Suffered COVID-based Contraction of 13% in 2020, But Sharp Recovery Is Underway—Everest Group. The global Recruitment Process Outsourcing (RPO) market contracted 13% in 2020 as enterprises’ talent demand decreased substantially during the pandemic. Key Characteristics of RPO 4.0:

Outsourcing 52

Outsourcing Marketing Pharmaceuticals Global Recruiting 52

Velocity Global

FEBRUARY 18, 2021

200B cross-border IT M&A deal value in 2020 matches 2019. Cross-border IT deal volume accelerated in the second half of 2020. Cross-border IT M&A deal values in 2020 equaled that of 2019, outpacing overall global IT M&A deal value, which was down year-over-year. Denver, Colo., February 18, 2021 –.

E-Commerce 52

E-Commerce Right-Sizing Regulations Software 52

Velocity Global

MARCH 25, 2020

March 25 , 2020 – Velocity Global , the leading provider of global expansion solutions, announced it will donate one percent of its 2020 global profits to non-profit organizations around the world responding to the COVID-19 pandemic. Denver, Colo., Media Contact: John Hall. Director, Corporate Communications. 1 (303) 309-2894.

Healthcare 52

Healthcare Banking Flexibility Efficiency 52

Automation Anywhere

DECEMBER 22, 2020

We’re pleased to announce that Automation Anywhere has been recognized as a Customers’ Choice in the December 2020 Gartner Peer Insights “Voice of the Customer”: Robotics Process Automation. What customers are saying As of December 10, 2020, 236 Automation Anywhere customers shared their honest feedback and helped us receive an overall 4.6

Robotics Process Automation 52

Robotics Process Automation Automation Out-Tasking Engineering 52

The Global Small Business Blog

APRIL 12, 2023

We are in an era of massive growth in creation tools and services—not to mention a booming distribution ecosystem. The creator economy has increased by 119% since 2020, with creators making up 23% of people worldwide. Find out how global small businesses can reach global audiences.

Service 194

Service 194

Simplr

SEPTEMBER 30, 2021

Simplr’s State of Ecommerce Customer Service 2021 report reveals costly gaps across nearly 1,500 online brands. As the demand for online shopping skyrocketed in 2020 and 2021, customer service has become one of the most critical aspects of ecommerce business. Where is ecommerce customer service falling short?

Customer Service 98

Customer Service Service Research Customer Support 98

Zinnov

JANUARY 30, 2022

While the mega-deals (> USD 5 Bn) jumped to 181 (vs 111 in 2020), the mid-market (USD 1-5 Bn) deal activity also saw a triple-digit increase in 2020. SPAC (Special Purpose Acquisition Company) listings also had a record year with ~3x listings compared to 2020. In 2021, the aggregate deal value crossed USD 5.8

Service 52

Service Advisory Accounting Marketing 52

Hyland

JANUARY 30, 2023

This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research. Cheryl McKinnon , a principal analyst with Forrester, studies the evolution of content services.

Marketing 97

Marketing Service Analytics Research 97

Perficient Digital Transformation

MARCH 1, 2022

Forrester has included Perficient in its Now Tech: Oracle Apps Implementation Services Providers, Q1 2022 report. This report is an overview of 25 Oracle apps implementation services providers. How a Strong Oracle Apps Implementation Services Provider Can Help. Be technology partners and innovation partners…[and].

Service 119

Service Manufacturing Healthcare Analytics 119

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 69

Research Service Cybersecurity Banking 69

Go4Customer

SEPTEMBER 24, 2021

Living in the year 2020, you must have experienced the encounter with AI in your daily life chores. One of such is the implementation of AI customer care service. It could be either the suggestion of replies to messages on LinkedIn or gaining the support from the help section of Swiggy.

Service 98

Service 98

Forrester Digital Transformation

MARCH 27, 2023

In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2020, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything.

Service 130

Service Customer Service 130

V-Soft Consulting

MAY 4, 2021

billion in 2020 to $10.5 Here we discuss the top reasons why chatbots are needed for your business to transform customer service. For this reason, Markets and Markets research reveals "t he global Chatbot market size is predicted to grow from $2.9 billion by 2026." This trend clearly shows the rising demand for chatbots.

Customer Service 96

Customer Service Service Research Marketing 96

Zinnov

MARCH 27, 2023

The deal activity among Private Equity investors in the Technology Services space witnessed an all-time high in 2021, primarily due to unmatched levels of dry powder, low cost of debt, and intense competition. How will the remaining quarters in 2023 pan out for Technology Services firms ?

Service 52

Service Nearshoring Offshoring Marketing 52

Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). The ranking is based on revenues and year-on-year growth.

Engineering 64

Engineering Service Research Accounting 64

Perficient Digital Transformation

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. GM Financial will share how it continues to focus on the customer, while Adobe will discuss what all financial services companies can do to become “experience makers.”

Banking 113

Banking Service Analytics Research 113

Forrester Digital Transformation

OCTOBER 15, 2021

As in 2020, mutuals and challengers (banks founded as alternatives to traditional banks) offer the best experiences across Europe.

Banking 130

Banking Customer Service Service 130

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Customer Service 52

Customer Service Sales Contact Center Outsourcing Service 52

Automation Anywhere

OCTOBER 6, 2021

Three-fourths of them ( 75%) are more reliant on RPA compared with their pre-pandemic operations Moving to RPA-as-a-Service Traditional RPA is software that mimics human digital behavior. RPA-as-a-Service does all that, using a cloud-based subscription model as opposed to the on-premises model of traditional RPA. Take accounts payable.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Magellan Solutions

DECEMBER 5, 2022

One of the most gripping trends in healthcare right now is the rife use of virtual healthcare services. Most people had never heard of RPM before 2020. billion last 2020. . A remote patient monitoring BPO offers revolutionary services in health care whenever they are needed. A MAJOR UPGRADE IN HEALTHCARE SERVICES.

Healthcare 74

Healthcare Service BPO Right-Sizing 74

Everest Group

MAY 13, 2022

Top Global RPO Services After experiencing a severe contraction in 2020, providers saw a sharp jump in Global RPO Services demand in 2021 in the wake of the Great Resignation. LEARN MORE ABOUT Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA. Our Latest Thinking. Learn More.

Outsourcing 52

Outsourcing Service Marketing 52

Everest Group

APRIL 13, 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar. The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. Buyers and providers of services. WATCH THE WEBINAR ON DEMAND. Insights on the growth of the GBS market.

Service 52

Service Insurance Banking Sourcing 52

Microsourcing

MAY 10, 2023

Each year we get further away from the events of early 2020, and it gets easier to forget just how uncertain that period was.

Marketing 52

Marketing Service Government Jobbing 52

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Global Expansion

NOVEMBER 17, 2022

In 2020, 32% of finance executives engaged with a global EOR. For companies taking advantage of the global talent pool to diversify, avoid immigration and visa issues, broaden perspectives and opportunities, and expand into new markets, it is worth enlisting Employer of Record services.

Service 52

Service Global Hiring Payroll Finance 52

Microsourcing

DECEMBER 19, 2022

In 2020, as a global pandemic changed the way we live, work and shop, worldwide sales attributed to eCommerce hit a peak of $4.28 The numbers tell the story. trillion [i]. Now, within a relatively short few years, that number is expected to soar to $6.3 trillion by 2024.

Customer Service 52

Customer Service Outsourcing Service Sales 52

Microsourcing

APRIL 13, 2023

When future historians reflect on the pandemic that swept the world in 2020 , there is little doubt they will ask serious questions about the response from the education sector.

Outsourcing 52

Outsourcing Service Government 52