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Philippines BPO Performance to Outpace Economy in 2020

SourceFit

Philippines BPO Companies to Lose Zero Jobs Despite Pandemic. Despite the pandemic, the BPO industry is expected to lose zero jobs even though hiring growth will flatten. Hernandez added that 40 percent of services providers said they were growing, another 40 percent see a decline, while 20 percent were not moving. Top Pages:

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Top Programming Languages 2020

3Pillar Global

In 2020, Python, Java, JavaScript, C, C++, and C# continue to reign supreme, proving they’ve got real staying power that stands to continue into 2021 and beyond. In this guide, we’ll look at the top programming languages of 2020–from the mainstays we just mentioned to some emerging coding trends. JavaScript.

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Should Americans Lose More Job Opportunities To BPO Philippines and Other ‘Tiger Countries’?

Magellan Solutions

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? In this article, we will discuss how outsourcing jobs affects US employment. 68% of companies in the US outsource their services to low-cost countries including small businesses. Is it true? If there are 10.75 Implication.

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Help Desk Outsourcing in 2020

Magellan Solutions

Higher first contact resolution is a customer service metric indicating how to resolve an issue in a single phone call or response. It’s challenging for any business to improve customer satisfaction without the support of help desk services. What Are the Benefits of Outsourcing Help Desk Services? Tier-2 Support.

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Sales Tech Innovation Is Declining — And That’s A Good Thing!

Forrester Digital Transformation

From 2020 to 2021, we saw a renaissance in sales technology. COVID-19 forced sellers to work from home, leaving no choice but to adopt new technologies to do their job. In addition, low interest rates provided an almost unlimited supply of funding to help sales technology companies solve this challenge.

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Cost-Efficient Customer Service: Quality without the Price

Simplr

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? Is customer service a cost center? Customer service has transformed from a cost center to a revenue driver.

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What Is a Remote Job? Your Guide to Remote Work

Velocity Global

By definition, a remote job is a job that is performed outside of a company-owned office. How Do Remote Jobs Work? . What Jobs Can Be Done From Home? Remote jobs allow employees to work from anywhere they want and take care of personal or familial obligations that arise during the workday. Table of Contents: .

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