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Why Automation May Not Mean Workforce Reductions

Forrester Digital Transformation

Tech leaders and business executives invest in process automation technologies because they expect that productivity gains will translate into cost savings through reduction in employees. But lessons drawn from Forrester’s 2015 forecast, Death Of A (B2B) Salesman, raise doubts on that theory.

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Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Akorbi

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. Technology represents the future success of the organization. About Akorbi.

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Outsourcing in the Philippines on Track to Meet 2015 Targets

SourceFit

Outsourcing in the Philippines is on track to meet revenue and employment goals for 2015, according to an industry leader. This figure is a P200 million increase from 2015’s budget. GET MORE Philippine BPO 2015 News. The post Outsourcing in the Philippines on Track to Meet 2015 Targets appeared first on.

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[Podcast] What if You Could Be as Customer Obsessed as a Retailer? An Interview With James Hannis

Perficient Digital Transformation

Subscribe Where You Listen Apple | Spotify | Amazon | Google | Stitcher Meet our Guest James Hannis, Chief Architect – Customer Engagement and Enterprise Solutions James Hannis, the chief architect at Cardinal Health since 2015, is a visionary IT executive known for his work in multi-channel retailing.

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Quantum technology Is it a solution for some of our biggest sustainability challenges?

Capgemini

Quantum technology: Is it a part of the solution for some of our biggest sustainability challenges? We believe quantum technology could be a crucial tool for creating a step change in our approach to sustainability. We believe quantum technology could be a crucial tool for creating a step change in our approach to sustainability.

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Contact Center Technology in Your RFP: You’re Asking the Wrong Question

Blue Ocean

So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. The Future of Contact Center Technology. RFP Question: How do you plan to continue adding value through your technology strategy over the next 5-10 years? Technical Resiliency.

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The Star Schema is Obsolete

Perficient Digital Transformation

However, the Kimball institute closed its doors in 2015 and with all due respect to Ralph Kimball and his colleagues, the star schema and dimensional modeling are obsolete. While all three of these benefits were true in 1996, by 2015 they were starting to be questioned and today, they just are not true at all.

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