IBM Services

APRIL 25, 2024

This transformation involves migrating to cloud-based solutions, adopting emerging technologies like artificial intelligence (AI) and machine learning (ML) , and integrating disparate systems for improved data management and analysis, which enables more informed decision making. The result? Last updated 10 November 2023.

Supply Chain Management 60

Supply Chain Management Finance Human Resources Robotics Process Automation 60

Everest Group

JANUARY 22, 2024

Bringing together HPE’s expertise in servers, storage, and edge computing with Juniper’s leadership in networking and security solutions can create a hybrid IT management powerhouse. HPE + Juniper: a combined force for hybrid IT management The HPE-Juniper merger holds the potential to simplify this landscape significantly.

Automation 65

Automation Marketing Flexibility Sales 65

Raya Contact Center

MAY 22, 2023

To further improve customer satisfaction and operational efficiency, RAYA CX implemented a robust Post-Call Analytics solution. This use case outlines the benefits and potential applications of such a solution in optimizing customer experience for RAYA CX’s clients. Who Can Benefit from the Post-Call Analytics Solution and How?

Analytics 40

Analytics Efficiency Call Center Global Outsourcing 40

Raya Contact Center

MAY 22, 2023

To further improve customer satisfaction and operational efficiency, RAYA CX implemented a robust Post-Call Analytics solution. This use case outlines the benefits and potential applications of such a solution in optimizing customer experience for RAYA CX’s clients. Who Can Benefit from the Post-Call Analytics Solution and How?

Analytics 40

Analytics Efficiency Call Center Global Outsourcing 40

Magellan Solutions

MAY 5, 2021

How Telecom BPO Services Maximizes Productivity? The telecom BPO services provide a lot of advantages to various industries. With this in mind, how exactly telecom BPO services affect different business aspects? Understanding Customers’ Behavioural Pattern Through Telecom Data. It’s been around since the late 1800s.

BPO 52

BPO Service Sales Out-Tasking 52

Automation Anywhere

NOVEMBER 19, 2021

Faced with those and other challenges, Bell Canada searches for a solution for its finance and telecom services departments to operate efficiently. Discover how Juniper Networks, Hitachi, Australia Post, and Quad Graphics have each benefitted from employing AI-powered RPA and analytics. Data silos have increased. The answer?

Automation 98

Automation Finance Accounting Analytics 98

Everest Group

MAY 3, 2022

Both telecom companies and other enterprises are gearing up for 5G, which is driving a growth boom in the 5G engineering services industry as well, according to Everest Group. Telecom Service Providers (TSPs) and Network Equipment Providers (NEPs) are driving more than 70% of the outsourced services spend in 5G engineering.

Engineering 52

Engineering Marketing Service Advisory 52

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. We will certainly see accelerated adoption of task mining solutions in the near term.

Marketing 52

Marketing Automation Software Robotics Process Automation 52

Infosys Consulting

AUGUST 27, 2021

In a telecom habitat, it’s not just the product manager but an entire ecosystem that needs to come together to make a product creation thrive. The viable solution is introducing agility in the entire life cycle of C2M. In a traditional telco management cycle, this takes between 12-24 months, depending on product complexity.

Marketing 52

Marketing Management Banking Flexibility 52

Zinnov

JUNE 28, 2023

This underscores the increasing demand for AI-powered solutions and the pivotal role they play in driving marketplace growth. ISVs, in particular, have the potential to disrupt the Cloud marketplaces market by prioritizing security, offering managed packages, and micro-vertical solutions, and providing access to unique products.

Healthcare 52

Healthcare Regulations Government Software 52

31 West

APRIL 16, 2024

Customer service teams are usually available during official work hours only for academic institutes as its operations are not seen as critical as banking, telecom and other sectors. These video guides should offer solutions to the most common issues. When you know their needs, you can easily offer solutions.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Capgemini

JUNE 14, 2023

Vodafone, Capgemini, VMware, Intel, TIP (Telecom Infra Project) ran a trial with the Cohere RIC xApp to improve the spectral efficiency of the network with the Cohere xApp running on VMware RIC. RIC xApps and rApps are developing innovative solutions that help reduce energy bills. The xApp increased spectral efficiency by 2x.

Engineering 52

Engineering Flexibility Efficiency Operational Costs 52

IBM Business Partners

MAY 25, 2023

Examples include delivering AI-generated spoken sports commentary to millions of fans at The Masters , combining generative AI with IBM Watson® to verify the discovery of new applications of Mitsui Chemicals products and applying generative AI in the customer relationship process at Bouygues Telecom.

Collaborations 107

Collaborations Research Finance Customer Service 107

IBM Services

MAY 9, 2023

Scaling with growing AI regulations With the increasing number of AI regulations, responsibly implementing and scaling AI is a growing challenge, especially for global entities governed by diverse requirements and highly regulated industries like financial services, healthcare and telecom. Ready to explore more?

Government 75

Government Regulations Automation Design 75

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology and telecom. The award is presented by TMC, a global, integrated media company, and TMC’s CUSTOMER magazine. About CUSTOMER.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. CSPs are also embracing such energy efficient / Intelligent RAN solutions.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Everest Group

MARCH 31, 2023

They are investing in a range of solutions, from point analytics such as HCP segmentation to large-scale multi-tower platform solutions covering marketing, promotion, and sales, along with investments in evolving technologies such as the metaverse for sales rep training.

Sales 52

Sales Marketing Service Healthcare 52

Raya Contact Center

AUGUST 23, 2022

Delivering from the most competitive and highly skilled labor markets, RAYA provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation. About Zain KSA. The company was incorporated in the Kingdom of Saudi Arabia in August 2008 as a listed company.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

Delivering from the most competitive and highly skilled labor markets, RAYA provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation. About Zain KSA. The company was incorporated in the Kingdom of Saudi Arabia in August 2008 as a listed company.

Business Process Outsourcing 76

Business Process Outsourcing Management Outsourcing Customer Service 76

Perficient Digital Transformation

NOVEMBER 29, 2023

5G : The era of 5G makes it possible for telecom operators to use different suppliers for different parts of the network, opening immense new possibilities, especially in B2B. A key theme was to see how 5G is emerging as a viable alternative to fixed connectivity in many instances.

Efficiency 52

Efficiency Flexibility Marketing Collaborations 52

Zinnov

MARCH 3, 2024

Platforms are also focusing on creating comprehensive end-to-end automation solutions to capitalize on the market opportunity. This strategic move positioned Nintex as a one-stop destination for automation solutions. For private equity firms seeking promising avenues, automation emerges as a compelling choice.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

31 West

FEBRUARY 25, 2022

This helps in keeping the department’s expenses in sync with the budget and other investments in new solutions & upgrades are not compromised. Hence, they either solve the issue or provide alternate solutions to the problems quickly. Outsourcing comes at a fixed monthly cost, generally locked-in for at least 1 year.

Outsourcing 130

Outsourcing Reduced Costs Healthcare Jobbing 130

Zinnov

AUGUST 28, 2023

Setting up a Finance Center of Excellence (COE) might just be the solution to these burgeoning realities. This highlights the dependency on these centers for cost optimization, process efficiencies and standardization, and large-scale digital transformation. The benefits of setting up a Finance COE percolates to the entire organization.

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

IBM Services

MARCH 27, 2024

Now the word comes down from on high that you’ve been tasked with designing and implementing your company’s hyperscale computing solution—whatever that should be. Both options deliver complex Software-as-a-Service (SaaS) solutions. Telecommunications (telecom) equipment. Associated IT equipment.

Right-Sizing 106

Right-Sizing Out-Tasking Retail Design 106

CGS Inc

OCTOBER 19, 2021

New York, NY, October 19, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was awarded gold in the regional (Americas) Contact Center World’s 16th Annual Global Top Ranking Performers Awards in the “Best Tech Innovation Award Vendor – Live Agent Support Solution” category.

Call Center 52

Call Center Business Process Outsourcing Customer Support Global Outsourcing 52

Everest Group

DECEMBER 15, 2023

However, a critical question arises: Does the existing edge solution offer differentiation from a conventional data center? This type of solution should replicate at scale and thwart modern cybersecurity threats, all while delivering superior speed information to the end user. The answer, unfortunately, is a resounding no.

Healthcare 65

Healthcare Design Efficiency Cybersecurity 65

CGS Inc

OCTOBER 13, 2021

CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back-office support. ###.

Call Center 52

Call Center Business Process Outsourcing Government Retail 52

IBM Business Partners

JULY 17, 2023

Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience. Watsonx.governance is providing an end-to-end solution to enable responsible, transparent and explainable AI workflows. Watsonx.ai

Customer Service 57

Customer Service Service Call Center Automation 57

Zinnov

JULY 21, 2023

Growing at a 20% faster CAGR than Services and Manufacturing-led verticals, Hi-tech-led verticals – that include Software & Internet, Telecom, and Consumer Electronics – are the largest contributors to the Digital Engineering spend. SPs are proactively investing in Metaverse capabilities, to cater to the evolving needs of their clients.

Engineering 95

Engineering Manufacturing Cybersecurity Analytics 95

Infosys Consulting

NOVEMBER 23, 2021

Finally, incubate and launch the solution. Thiag leads digital transformation for various telecom companies across the Asia Pacific and Oceania markets at Infosys Consulting. Using these, innovate ideas based on value, risk appetites, and market opportunity. Thiagarajan Karunanithi. Associate Partner.

Marketing 52

Marketing Flexibility Collaborations Management 52

Magellan Solutions

OCTOBER 23, 2023

These talents are trained to pay attention to customer needs and provide tailored solutions. Let’s consider the case of a tech support company updating its inbound telemarketing scripts to be more approachable and solution-focused. A software solutions provider excelled at building rapport during their outbound calls.

Sales 52

Sales Efficiency Marketing Outsourcing 52

IBM Services

MARCH 8, 2024

New telecom specifications The 5G NR (New Radio) standard for cellular networks defines a new radio access technology (RAT) specification for all 5G mobile networks. 5G solutions with IBM Cloud Satellite 5G presents big opportunities for the enterprise, but first, you need a platform that can handle its speed.

Out-Tasking 106

Out-Tasking Healthcare Design Automation 106

Avasant

MARCH 18, 2021

Innovators: AT&T Cybersecurity , British Telecom , DXC , Infosys , NTT , Orange Cyberdefense , Secureworks , and Telefonica. Integrate IAM solutions with analytical and reporting capabilities. Outsmart hackers by embedding automation in security solutions. Some of the findings from the full report include the following.

Cybersecurity 52

Cybersecurity Service Analytics Automation 52

Automation Anywhere

OCTOBER 14, 2020

Will that solution fit your individual business requirements today? You need an intelligent Digital Workforce solution that can keep up with your business requirements today and support any new digital transformation steps tomorrow. You choose an RPA vendor that only offers an on-prem solution, which is good for now.

Robotics Process Automation 95

Robotics Process Automation Automation Out-Tasking Human Resources 95

Influx

APRIL 13, 2023

Outsource with Influx ; the simple solution! Outsourcing non-core activities is the preferred solution that maintains high quality while reducing costs. It’s essential to approach negotiations collaboratively, focusing on finding a mutually beneficial solution rather than simply trying to win the negotiation.

Labor Costs 52

Labor Costs Reduced Costs Outsourcing Out-Tasking 52

Raya Contact Center

AUGUST 22, 2022

Delivering from the most competitive and highly skilled labor markets, RAYA provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation. About Zain KSA. The company was incorporated in the Kingdom of Saudi Arabia in August 2008 as a listed company.

Management 40

Management Business Process Outsourcing Outsourcing Customer Service 40

Zinnov

MARCH 3, 2024

Platforms are also focusing on creating comprehensive end-to-end automation solutions to capitalize on the market opportunity. This strategic move positioned Nintex as a one-stop destination for automation solutions. For private equity firms seeking promising avenues, automation emerges as a compelling choice.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52