31 West

DECEMBER 12, 2022

In such cases, solutions like outsourcing the IT help desk could get the required technical support for your team and resolve customer queries and concerns. The article will further explore the necessity of 24×7 IT support and outsourcing solutions. Proactive Network Monitoring. Proactive Network Monitoring.

Outsourcing 130

Outsourcing Cybersecurity Customer Service Efficiency 130

IBM Services

DECEMBER 8, 2023

Instead of freezing your way through the holidays, consider taking a more proactive stance to diagnose, handle and react to outages during these peak periods (and all the time, really) with an AI-powered approach to incident management. Plus, you run the risk of accumulating technical debt.

Event Management 120

Event Management Management Sales Sourcing 120

Raya Contact Center

NOVEMBER 26, 2023

Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot. Moreover, its clients underlined proactive problem solving, pricing structure, operational efficiency, and relational management as RAYA CX’s key strength points.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Efficiency Marketing 85

IBM Services

MARCH 27, 2024

As AI technology advances, the need for high-performance, cost-effective and easily deployable solutions reached unprecedented levels. Exciting new innovations such as advanced robotics, real-world gaming, neuronal interface technology and AI require three fundamental elements: High-performance solutions.

Infrastructure Costs 100

Infrastructure Costs Automation Engineering Software 100

Raya Contact Center

NOVEMBER 26, 2023

Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot. Moreover, its clients underlined proactive problem solving, pricing structure, operational efficiency, and relational management as RAYA CX’s key strength points.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Efficiency Marketing 82

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions.

Service 98

Service Call Center Customer Support Customer Service 98

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. They leverage data-driven insights to offer proactive risk management solutions to clients. The report also examines the global insurance intermediary services market and its provider landscape.

Insurance 64

Insurance Service Finance Risk Management 64

Offshore India Data Entry

FEBRUARY 19, 2024

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. The Difference Between BPO and BPM BPO primarily deals with outsourcing specific tasks, such as customer support, data entry, or IT services, to external providers.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Everest Group

APRIL 3, 2024

Post-quantum cryptography (PQC) is the solution to this problem. With numerous algorithms, protocols, and standards, enterprises often struggle to understand and implement robust cryptographic solutions. CIOs must collaborate closely with CISOs and other stakeholders to assess the compatibility of current systems with PQC solutions.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

31 West

FEBRUARY 27, 2024

In today’s competitive business landscape, the focus is on providing customer-centric solutions. As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services.

Service 130

Service Customer Support Out-Tasking Call Center 130

IBM Services

NOVEMBER 30, 2023

In Florida and California, where hurricanes and wildfires respectively have become more rampant, some insurance providers are choosing to stop servicing these regions entirely. For instance, proactively identify high-risk assets and develop a contingency plan. What can organizations do about climate change?

Insurance 93

Insurance Retail Efficiency Management 93

IBM Services

FEBRUARY 8, 2024

If businesses adopt a proactive and dynamic HR approach to address current and future challenges, attract and retain top talent and develop future skills, they can provide a world-class experience for all. The whole-self mindset empowers employees to access resources independently, anticipates their needs and provides proactive solutions.

Flexibility 94

Flexibility Automation Collaborations Accounting 94

Magellan Solutions

MARCH 27, 2024

Most outsource tech support to access expertise, advanced solutions, and cost-effective tailored support. They provide guidance and solutions and ensure businesses can effectively utilize and maintain their tech resources. These services include software troubleshooting, hardware maintenance, network configuration, and user assistance.

BPO 52

BPO Call Center Software Outsourcing 52

Perficient Digital Transformation

JANUARY 9, 2024

This past year, Perficient’s commerce and healthcare teams collaborated with Adobe’s commerce and healthcare teams to build this new, HIPAA-ready solution specifically for use cases like this. A solution that can provide baseline HIPAA and PHI-ready features is essential in delivering this promise to patients and their loved ones.

Healthcare 52

Healthcare Insurance Accounting Flexibility 52

SEBPO

FEBRUARY 21, 2024

Some of the SEBPO Team visiting a client onsite, including Lisa Rosado, Krista Achey, and Carmyelena Rodriguez “By actively monitoring progress, identifying potential pain points, and implementing timely solutions when issues arise, we ensure the optimization of our partnership and the maximization of the client journey,” says Rosado.

Outsourcing 52

Outsourcing Collaborations Administrative Automation 52

IBM Services

DECEMBER 14, 2023

While the need for reliable, resilient, recoverable and corruption-free data governance has long been achieved by a backup and recovery routine, more modern techniques have been developed to support proactive measures that protect against threats before they occur. IBM recognizes the need for a swift and effective response to minimize damage.

Cybersecurity 84

Cybersecurity Collaborations Analytics Government 84

Perficient Digital Transformation

JANUARY 19, 2024

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. This architecture streamlines application management and the release of new functionality.

Order Management 118

Order Management Retail Software Flexibility 118

Everest Group

MARCH 7, 2024

Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

Outsourcing 52

Outsourcing Cybersecurity BPO Sales 52

Magellan Solutions

DECEMBER 4, 2023

Magellan Solutions takes charge in a world where every interaction holds significance. It guarantees that your hotel thrives by providing top-notch hospitality services. Magellan Solutions redefines the boundaries of smooth operations. Magellan Solutions redefines the boundaries of smooth operations.

Management 52

Management Analytics Service Customer Service 52

Everest Group

DECEMBER 7, 2023

Leading enterprises have started joining forces with tech players and service providers to track and enhance energy efficiency in operations, paving the way for a sustainable energy transition. The power of predictive analytics forecasts future energy demands, enabling proactive measures to mitigate inefficiencies and cut overall consumption.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

Raya Contact Center

DECEMBER 4, 2023

David Rickard, Partner, Everest Group stated, “Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. This strategic synergy enables us to deliver comprehensive digital CX services.

Efficiency 40

Efficiency Management Marketing Service 40

Magellan Solutions

MAY 3, 2024

Fortunately, SMEs can explore outsourcing vs offshoring solutions as viable strategies to reduce costs and free up resources for adopting emerging technologies. So, between outsourcing vs. offshoring solutions, which one works for you? Keep reading to learn more. The goal is to use external expertise and focus on core competencies.

Offshoring 52

Offshoring Outsourcing Labor Costs Operational Costs 52

Everest Group

NOVEMBER 9, 2023

Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions. From “Back-Office” to “One-Office” – proactively moving up the value chain to support enterprise-wide decision making.

Finance 59

Finance Automation Analytics Sourcing 59

Magellan Solutions

MARCH 13, 2024

Offshoring means moving specific tasks or services to another country to take advantage of cheaper labor and a larger pool of skilled workers. Some key advantages of offshoring include the following: 24/7 Operations Offshoring enables companies to provide services 24/7 by utilizing teams in different time zones. What is Offshoring?

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Perficient Digital Transformation

FEBRUARY 14, 2024

“ORAN or OpenRAN,” with its decoupling of infrastructure from the service layer, fosters a new era of open ecosystems. 5G Maturity Paves the Way for Innovation As 5G matures, its near-limitless connectivity serves as a springboard for groundbreaking services and applications.

Automation 52

Automation Customer Service Service Management 52

Perficient Digital Transformation

FEBRUARY 23, 2023

DHPs enable an architectural approach to rapidly deploy digital capabilities using modern cloud services, supporting, and in response to, the healthcare quintuple aim. We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Velocity Global

APRIL 15, 2022

Be Proactive, Not Reactive. Choose an international market to introduce your standard product or service where competition is low. 5) Be Proactive, Not Reactive. Therefore, you should take a proactive approach when entering a new market. Learn More About Our Services. Be proactive, not reactive. Partner Up.

Research 105

Research Marketing Sourcing Service 105

Perficient Digital Transformation

JANUARY 23, 2023

Traditionally, Managed Services Providers (MSPs) have focused on areas like IT, Network, Infrastructure, Cloud, Security, and third-party vendor software management. We consult with our client to hash out these proactive work plan and create a proactive maintenance playbook.

Managed Services 64

Managed Services Management Service Analytics 64

IBM Services

FEBRUARY 5, 2024

Cloud services are readily available and come in all shapes and sizes—it’s important to determine which is best for your organization. The better an organization understands those challenges, and prepares to proactively address them, the more successful (and less stressful!) a migration will be.

Management 70

Management Right-Sizing Automation Regulations 70

Perficient Digital Transformation

FEBRUARY 13, 2024

Consumer demand for proactive, personalized experiences is at an all-time high. To capitalize on this opportunity, healthcare and life sciences organizations need a scalable, adaptable ecommerce solution that supports the safeguarding of protected health information (PHI). 3 Ways Adobe Commerce Elevates Pharmacy Services

Healthcare 52

Healthcare Regulations Marketing Service 52

Go4Customer

SEPTEMBER 24, 2021

Many IT executives assume outsourcing as an opportunity to bring cultural transition, promptly improve service delivery capabilities, adopt result-oriented strategies, and eradicate all dismal practices of the past.

Outsourcing 97

Outsourcing Service 97

Magellan Solutions

APRIL 17, 2024

With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry services comes in. Keep reading to learn more about automating CRM data entry services and boosting sales. On top of that, data entry is a boring task!

Data Entry 52

Data Entry Sales Automation Administrative 52

Perficient Digital Transformation

DECEMBER 28, 2023

Unexpected fees for a product or service. Fees that seemed too high for the purported service. Guidance to Halt Large Banks The CFPB’s issuance of guidance to curb large banks from charging illegal junk fees for basic customer service points to a regulatory stance that goes beyond isolated incidents.

Banking 52

Banking Advisory Collaborations Service 52

Paysquare

APRIL 24, 2024

Therefore, businesses must implement certain proactive strategies, such as audits, amongst others, to solve any problems related to compliance risks. In order to preserve workplace safety, fulfill operational best practices, and maintain the quality of their products and services, the firms must adhere to industry-specific standards.

Payroll 52

Payroll Regulations Outsourcing Finance 52

Everest Group

FEBRUARY 7, 2024

LINKEDIN LIVE Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos '24 February 7, 2024 | 9:00 a.m. In this LinkedIn Live, we will help enterprises understand key takeaways from the WEF annual meeting and major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.

Government 52

Government Collaborations Marketing Service 52

IBM Services

MARCH 29, 2024

Imagine a future where artificial intelligence (AI) seamlessly collaborates with existing supply chain solutions, redefining how organizations manage their assets. Increasing managed services contracts across the enterprise becomes a proactive measure, ensuring continuous support for evolving systems. Undoubtedly.

Management 88

Management Services Contracting Analytics Collaborations 88