31 West

JANUARY 9, 2024

Introduction to AWS Solutions Architect Role Amazon Web Services (AWS) is a cloud computing platform that offers a broad range of cloud services to organizations of all sizes. An AWS certified solutions architect plays a key role in deploying and managing a company’s cloud computing architecture on the AWS platform.

Right-Sizing 130

Right-Sizing Design Service Research 130

31 West

APRIL 16, 2024

HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform. Let’s get started. 10 Robust Features of HubSpot 1.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Everest Group

MARCH 17, 2023

SASE LEARN MORE ABOUT OUR PRICING SERVICES

Managed Services 52

Managed Services Service Marketing Management 52

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Perficient Digital Transformation

JANUARY 19, 2024

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. K8s is referred to Kubernetes. K8s is referred to Kubernetes.

Order Management 118

Order Management Retail Software Flexibility 118

IBM Services

FEBRUARY 2, 2024

There are many reasons to move to a managed DNS platform, but they all revolve around a central theme. Once you reach a critical mass of traffic and start getting concerned about the performance and reliability of what you’re delivering, it’s time to consider a managed DNS solution. They all charge based on usage.

Management 94

Management Jobbing Automation Service 94

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

V-Soft Consulting

FEBRUARY 16, 2024

In a business world fueled by speed and efficiency, solutions that empower employees and customers while streamlining service delivery are paramount. ServiceNow self-service portals are your answer to enhanced user experience and streamlined processes.

Efficiency 96

Efficiency Service Customer Support Management 96

Everest Group

OCTOBER 11, 2023

Multi-country Payroll (MCP) Solutions The Multi-country Payroll (MCP) solutions market has expanded steadily over the last few years. Enterprises are now seeking assistance beyond just conventional payroll management. MCP providers are empowering enterprises by extending cost-effective, compliant, and strategic solutions.

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Unosquare

APRIL 9, 2024

An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. Allen started his career in customer service.

Management 98

Management Collaborations Design Software 98

IBM Services

DECEMBER 8, 2023

Instead of freezing your way through the holidays, consider taking a more proactive stance to diagnose, handle and react to outages during these peak periods (and all the time, really) with an AI-powered approach to incident management.

Event Management 120

Event Management Management Sales Sourcing 120

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Magellan Solutions

APRIL 24, 2024

Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue.

Data Entry 52

Data Entry Sales Inventory Management Streamline Operations 52

inDinero

SEPTEMBER 28, 2023

At indinero, we stand as a beacon of excellence, offering fractional CFO services for startups and a range of outsourced CFO solutions for startups, ensuring your venture’s financial foundation is as innovative as your business idea. What are the Benefits of Using CFO Services for Startups?

Outsourcing 98

Outsourcing Service Finance Accounting 98

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Magellan Solutions

MAY 3, 2024

Fortunately, SMEs can explore outsourcing vs offshoring solutions as viable strategies to reduce costs and free up resources for adopting emerging technologies. So, between outsourcing vs. offshoring solutions, which one works for you? Keep reading to learn more. The goal is to use external expertise and focus on core competencies.

Offshoring 52

Offshoring Outsourcing Labor Costs Operational Costs 52

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 72

Cybersecurity Analytics Managed Services Out-Tasking 72

V-Soft Consulting

FEBRUARY 6, 2024

From IT Service Management (ITSM), IT Operations Management (ITOM) to Strategic Portfolio Management (SPM), ServiceNow provides comprehensive solutions for most of your organizational needs.

Sourcing 105

Sourcing Efficiency Management Service 105

Offshore India Data Entry

FEBRUARY 19, 2024

When it comes to outsourcing business processes, companies often choose between business process outsourcing (BPO) and business process management (BPM). BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. As your Shopify business grows, managing all those customer inquiries and technical issues can quickly become a headache, especially if you’re trying to handle everything in-house. Hey there, fellow Shopify merchants! With over 1.75

BPO 95

BPO E-Commerce Service Order Management 95

Perficient Digital Transformation

NOVEMBER 14, 2023

million penalty. The Growing Need for Consent Management The proliferation of privacy laws and regulations worldwide has led to a multitude of compliance deadlines. Transparency and Trust: Consent management allows businesses to be transparent about their data collection and usage practices.

Management 98

Management Advisory Regulations Automation 98

The Hackett Group

MARCH 26, 2024

(NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. Awards were presented by SAP (NYSE: SAP) to the top-performing partners in the North America region that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions.

Service 105

Service Advisory Sales Analytics 105

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

Influx

APRIL 30, 2024

These additional ticket fluctuations made it challenging to allocate resources efficiently and maintain consistent service levels. The need The healthcare marketplace required a robust customer service solution for its high-volume inquiries. Here’s what they needed to meet the demand: 1.

Healthcare 52

Healthcare Customer Support Flexibility Outsourcing 52

IBM Services

DECEMBER 1, 2023

The fast-paced business world we live in today requires smart tools to manage a business’s operations and everyday needs. Enterprise resource planning (ERP) is a business management software built to do just that. Some ERP software providers may also provide industry-specific ERP solutions or modules.

Inventory Management 92

Inventory Management E-Commerce Software Supply Chain Management 92

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Jump ahead: Influx Helpware Ascensos SkyCom RPM BPO Essential considerations for outsourcing SaaS customer support SaaS customer service outsourcing The 5 best SaaS customer support companies 1.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Perficient Digital Transformation

DECEMBER 21, 2023

Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. As these organizations look to move to an omni-channel cloud-based solution it is important to understand the options available when choosing a path forward.

Software 52

Software Flexibility Management Customer Support 52

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. With our proven expertise in PRM solutions, we have landed in multiple analyst reports.

Management 119

Management Manufacturing Streamline Operations Research 119

Everest Group

APRIL 15, 2024

Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. The market landscape is rapidly evolving, with specialized people analytics platform providers and Human Capital Management (HCM) systems fulfilling buyer needs. LEARN MORE ABOUT Top Service Providers

Analytics 64

Analytics Sourcing Healthcare Marketing 64

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. AI offers powerful solutions to automate complex processes, enhance decision-making with predictive analytics, and streamline IT operations.

Cybersecurity 104

Cybersecurity Out-Tasking Automation Research 104

Paysquare

MARCH 3, 2024

Traditional payroll management systems are known for using manual processes and paperwork, which only lead to increased tasks. Also, accessing payroll information or making changes required direct interaction with payroll staff, which automatically caused delays in work and inefficiency in overall payroll management.

Payroll 91

Payroll Management Service Administrative 91

IBM Services

DECEMBER 18, 2023

Urban planning Governments use GIS data and GIS-based solutions for urban planning: zoning and land use projects, natural disaster and health event response, roadway system and building design, utility distribution, energy production, and waste and resource management. Read more about the initiative here.

Government 103

Government Sourcing Efficiency Reduced Costs 103

IBM Services

APRIL 22, 2024

Deployable architecture (DA) refers to a specific design pattern or approach that allows an application or system to be easily deployed and managed across various environments. This can involve using tools like continuous integration or continuous deployment (CI/CD) pipelines, configuration management tools and others.

Regulations 67

Regulations Automation Design Retail 67

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. This is hard to guarantee in solutioning.

Service 64

Service Sales Accounting Finance 64

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Magellan Solutions

FEBRUARY 14, 2024

Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. Additionally, some centers offer real-time translation services. Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98