The Hackett Group

MARCH 26, 2024

NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. As an SAP partner for over 25 years, our goal is to provide our customers with world-class service based on proven best practices and industry expertise.

Service 106

Service Advisory Sales Analytics 106

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Partnering with a BPO service provider for your Shopify telephone support is brilliant. With highly trained agents available 24/7, you’ll enjoy top-notch customer service. Hey there, fellow Shopify merchants! With over 1.75

BPO 95

BPO E-Commerce Service Order Management 95

Perficient Digital Transformation

FEBRUARY 28, 2024

Perficient’s Jay Jackson, director of Adobe Digital Marketing and CDP, will host a fireside chat with Joseph about the global financial services leader’s successful journey to consolidate and optimize the Adobe Experience Platform.

Analytics 109

Analytics Marketing Service Insurance 109

31 West

JULY 15, 2022

Microsoft Azure provides a virtual infrastructure that provides a vast range of cloud services. This comprehensive platform allows IoT device connection, data processing, secured storage, and a lot of other facilities. Moreover, remote access to data is the prime need of the time. Excellent Hybrid Connections.

Analytics 130

Analytics Flexibility Outsourcing Service 130

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? In this article, we’ll explore the key considerations that can help you decide when the time is right to invest in a customer service call center.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Groove Technology

MAY 9, 2023

provides horizontal and vertical scalability, making it an excellent choice for growing businesses. is an excellent framework for building these microservices due to its scalability and high performance. Data Streaming Node.js Imagine a river of data continuously flowing—Node.js How is data streaming handled in Node.js?

Engineering 130

Engineering Out-Tasking Efficiency Collaborations 130

Zinnov

FEBRUARY 19, 2024

The project showcased unprecedented collaboration and technological superiority, setting a benchmark for excellence. Download here What is a Center of Excellence (COE)? The literal meaning of a Center of Excellence is – ‘A place where the highest standards are maintained.’ Why set up a Center of Excellence (COE)?

Analytics 95

Analytics Out-Tasking Engineering Flexibility 95

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. million per data breach. Among the myriad of destinations for IT outsourcing, India stands out as a premier choice. million developers globally, 5.4

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Offshore India Data Entry

JULY 28, 2021

We exist in an environment that is data-driven! Businesses collect massive amounts of data on a daily basis, and how well they handle the data decides whether they can float or fall in a tough competitive environment. Not being able to download and use your data in a timely manner may spell disaster for your business.

Service 98

Service Data Entry Outsourcing Offshoring 98

Groove Technology

AUGUST 11, 2023

It includes various services like memory management, security, exception handling, and garbage collection, which are essential for developing robust and reliable applications. Security: The.NET runtime provides robust security features like code access security and role-based security, which help prevent unauthorized access to sensitive data.

Efficiency 130

Efficiency Management Sourcing Software 130

31 West

JANUARY 23, 2023

So, if you are already using Word, Excel, PowerPoint, OneNote, Outlook, etc., This system is especially suitable for all businesses, especially service desk outsourcing, where team collaboration is of utmost importance. Microsoft Teams In-App With Office 365 apps, you will get access to Excel, Word, PowerPoint, Outlook, and OneDrive.

Collaborations 130

Collaborations Outsourcing Software Management 130

Magellan Solutions

FEBRUARY 14, 2024

Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. Additionally, some centers offer real-time translation services. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

V-Soft Consulting

AUGUST 3, 2023

In fact, according to Dimension Data, more than 80% of organizations consider customer experience as a competitive differentiator and around the same number of consumers say they consider experience as essential as a part of the services the company offers. Customer experience has become a key differentiator for success.

Analytics 98

Analytics Service Customer Service 98

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

IBM Services

JANUARY 23, 2024

Procurement departments tend to be less visible to many stakeholders than sales, operations or even finance departments, but the impact they have on everything from the bottom line to product quality and service delivery shouldn’t be overlooked, which is why “procurement excellence” is a worthy pursuit.

Advisory 93

Advisory Sourcing Accounting Analytics 93

Offshore India Data Entry

FEBRUARY 29, 2024

According to the American Bar Association, attorneys spend on average 16% of their time on administrative tasks like manual data entry. This time-sink not only reduces productivity but leaves room for costly errors – up to 22% of legal data entry contains inaccuracies. Benefits of Outsourcing Legal Document Data Entry 1.

Data Entry 105

Data Entry Outsourcing BPO Offshoring 105

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. LLMs like ChatGPT are trained on massive amounts of text data, allowing them to recognize patterns and statistical relationships within language.

Research 93

Research Out-Tasking Manufacturing E-Commerce 93

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions.

Service 98

Service Call Center Customer Support Customer Service 98

Everest Group

MAY 24, 2024

The wealth management industry has evolved over the years, transitioning from reputation-driven models to technology-led advisory services. This service leverages BlackRock’s Aladdin Wealth technology, combining data analytics with HSBC advisors’ expertise. Get in touch to discuss further.

Advisory 59

Advisory Management Banking Infrastructure Costs 59

Perficient Digital Transformation

JULY 14, 2022

Some common RPA examples and use cases we encounter include automation of data entry, data extraction, and invoice processing. These processes manipulate data, interact with external applications and perform decisions and calculations. Excel Automation. Excel file with some records. Excel File with user records.

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. This connection enables data interchange and element manipulation.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

Amzur

MAY 9, 2024

RPA excels by taking over routine tasks such as transaction processing, payroll management, and financial report generation. What fits here : AI is more effective for complex decision-making and predictive analytics, while RPA excels at routine data handling. This helps speed up services and reduce human error.

Automation 87

Automation Inventory Management Robotics Process Automation Sales 87

Perficient Digital Transformation

MAY 30, 2024

Comey as well as topical discussions spanning regulatory risk, market abuse, and leveraging technology in automation (RPA), data analytics and ML/AI. LinkedIn Chandni Patel , one of our financial services digital assets team leaders, is also eager for the conference. Contact us today to learn more about our digital solutions.

Banking 52

Banking Risk Management Risk Management Regulations 52

Everest Group

MAY 6, 2024

APPLY ON LINKEDIN Job Title: Client Success Manager Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions. You can email your data protection request to privacy@everestgrp.com.

Sales 40

Sales Management Advisory Research 40

IBM Business Partners

MAY 17, 2024

Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level. They help an organization assess how effectively it is using cloud services and resources and how cloud services and security can be improved. Why move to cloud?

Efficiency 91

Efficiency Automation Right-Sizing Government 91

SEBPO

APRIL 18, 2023

SEBPO is also recognized with a “Sustained Excellence” distinction for making the list for at least five consecutive years and the “All Star” distinction for exceptional scores in each major judging category. We strive to continuously innovate our services, and we care about our employees, our clients, and our communities.”

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

Magellan Solutions

AUGUST 4, 2023

AI technologies use data analysis and machine learning algorithms to automate procedures. Additionally, it improves existing workflow and offers insightful data. Intelligent Data Analysis for Informed Decision-Making AI systems are excellent at analyzing data and drawing meaningful conclusions.

Out-Tasking 98

Out-Tasking Data Entry Time Savings Jobbing 98

IBM Services

APRIL 19, 2023

After a series of international acquisitions, a leading water technology company formed an Assessment Services division to provide water infrastructure services to their customers. These redundant manual processes slowed the organization and resulted in inaccuracies and lack of clarity around what data could be trusted enough to use.

Analytics 86

Analytics Payroll Finance Sales 86

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Perficient Digital Transformation

FEBRUARY 29, 2024

Since 2017, our Acquia practice has demonstrated consistent expertise with Acquia products and cloud hosting services. Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services.

Healthcare 64

Healthcare Regulations Sourcing Flexibility 64

IBM Services

APRIL 25, 2024

That means every business, no matter the industry or organizational plan, needs to prioritize the three pillars of an excellent commerce experience strategy: Trust, relevance and convenience. Customer acquisition and customer retention depend on consistently excellent experiences that reward consumer trust.

Retail 88

Retail Sales Sourcing Marketing 88

Everest Group

MARCH 19, 2024

Read on to learn about the Generative AI-EXCEL Framework and the importance of each element, or get in touch. The increasing complexity of Gen AI models has led to the emergence of Machine Learning Operations (MLOps) and Large Language Model Operations (LLMOps) as services. Gen AI can generate content that is low in authenticity.

Government 59

Government Advisory Risk Management Risk Management 59

IBM Business Partners

MAY 25, 2023

IBM Consulting has established a Center of Excellence for generative AI. It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements.

Collaborations 101

Collaborations Research Finance Customer Service 101

Perficient Digital Transformation

SEPTEMBER 6, 2022

Microsoft Excel is a popular and preferred spreadsheet solution for quick daily use reporting by the majority corporations and businesses in the world. Many times, corporate users need access to organization’s data in Excel for further development of MIS Reports. Data imported via Power Query arrives in the form of table.

Co-Sourcing 69

Co-Sourcing Sourcing Right-Sizing Design 69

Magellan Solutions

AUGUST 11, 2023

A good website must draw in clients and exhibit goods or services. These tools use data-driven insights and programming languages to make smart recommendations for website layouts. AI tools excel in this area as they analyze individual interests to personalize the user experience. It creates a connection and sense of relevance.

Design 98

Design Automation Call Center Analytics 98

IBM Services

MAY 8, 2024

For true transformation to begin, we believe it is key to understand the unique challenges organizations are facing—whether it is keeping data secured, addressing data sovereignty requirements or speeding time to market to satisfy consumers. The security of our client’s data is at the heart of everything we do.

Regulations 66

Regulations Healthcare Government Design 66